Whistler Blackcomb

Whistler Blackcomb: Hours, Address, Whistler Blackcomb Reviews: 4.5/5

Whistler Blackcomb
Mountains • Ski & Snowboard Areas • Cross-country Ski Areas
8:30 AM - 3:00 PM
8:30 AM - 3:00 PM
8:30 AM - 3:00 PM
8:30 AM - 3:00 PM
8:30 AM - 3:00 PM
8:30 AM - 3:00 PM
8:30 AM - 3:00 PM
8:30 AM - 3:00 PM
Whistler Blackcomb is a four-season resort located in Canada’s Coast Mountains north of Vancouver. Proudly holding the title of the largest ski resort in North America, Whistler Blackcomb offers 8171 acres of terrain for skiers and riders of all ability levels. With an average annual snowfall of over 10 metres, the resort enjoys a long winter season that stretches into late May. Glacier skiing on the upper reaches of Blackcomb Mountain is even possible during summer months! A true four-season resort, guests enjoy some of the world’s best mountain biking & alpine hiking during summer months. Events such as the Crankworx mountain biking festival and activities such as ziplining and wildlife tours make a summer visit to the resort a must. At Whistler Blackcomb, passion for the outdoors runs year-round.
Suggested duration
More than 3 hours
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4,230 reviews
Very good

Ottawa, Canada178 contributions
Apr. 2021
Whistler is refusing to refund customers who couldn’t use their passes because of travel stay at home orders. They hide behind their American insurance company and claim they are giving refunds but they’re actually not. Once beautiful resort destroyed by greed. Avoid unless you like being lied to and ripped off during a health crisis.
Written April 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Spruce Grove, Canada355 contributions
Amazing skiing
Mar. 2021 • Family
This was our first visit to the ski hill after many vacations during the summer.

We were blown away by the views and majestic feel of the resort.

Amazing snow conditions and so many groomed runs all the way to the top.

Unfortunately we only got to ski blackcomb as the resort was shut down because of COVID.

We will definitely be back next year.
Written March 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Ben B
1 contribution
3 hour queue
Mar. 2021
Skiing here lately has been horrendous. They know how busy the lines will be and they are meant to "cap" the number of people on the mountain. I haven't queued less than 1 hour to get on the first lift, last time was 3 hours.
Written March 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

3 contributions
Really bad! Fraud
Mar. 2021 • Solo
Whisler is a scam since they sold. They encourage travel and want you to pass the virus around because they do not reimburse the passes that were already bought.
They closed in 2020, only credited 80% into the 2021 season, obliged you to rebook 2021 in order to keep your credit, and then you cancel 2021 because COVID is still here and they tell you it’s not a valid reason as it’s just not recommended to come to whisler, so we should still go.
Hôtels, rentals, air tickets all reimbursed and understood but whisler mountains are just plain idiots and this is a scam. They will keep our money without even using the passes.
Do not book whisler during COVID if you are not 100% sure to go! It’s fraud.
Written March 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Brian R
1 contribution
Feb. 2021
Whistler, now part of Vail, has gone from a great resort to an unethical scam. NEVER purchase a EPIC pass. The website offered refunds with no details of restrictions and after COVID travel was restricted, I had to cancel. VAIL resorts pushes these request to a third party (ACM Claims). There was no response for 6 weeks. Last week the website was updated and all these new restrictions were added and surprise...surprise, they said no refund. COMPLETELY UNETHICAL. Our group will never go to Whistler again, and instead to go the real ski resorts in Interior BC.
Written February 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

1 contribution
Terrible customer service
Feb. 2020
Review of Vail Associates, not Vail. January 2021

After filing a claim for an Epic Pass that I’m unable to use due to a border closure, the claims management company that Vail Associates hired to handle administration (American Claims Management) said it could take months to process and that a further investigation may be necessary.

The border with Canada is CLOSED, check with the State Department. The customer service rep tried to connect me with my “adjuster” but they didn’t have a phone number because they were just hired. Let’s review that sentence, you just hired someone but you don’t have their phone number… Sounds like a scam.

After skiing at Whistler for the last 30 years and being an epic passholder as long as it’s been around, their customer service couldn’t be more lackluster. When dialing the phone for Vail customer service it’s an endless loop of waiting no matter which option you press. AND YOU NEVER GET CONNECTED, EVER.

Thankfully, there is a American Express, who, with the click of a button can resolve the issue in less than three minutes and send you an email to that effect. The lesson here is: never purchase anything from Vail Associates on a debit card if you purchase anything at all. I’m not interested in providing an interest free loan of nearly $1,000 to Vail for an indeterminate period of time. (Vail also double-billed me in September for an auto-renew of the epic pass even though I’d already paid. Perhaps they’re running Windows 3.0–that was another call to Amex for $900)

Despite numerous attempts via phone and an email to customer service..NO RESPONSE. CEO Rob Katz’s apologetic letter of their customer service challenges and promised improvement notwithstanding, they simply suck and have not improved. Number 857 in the phone que with an estimated 9 1/2 hour hold time...

Hello IKON pass.
Written January 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Julie T
1 contribution
Jan. 2021
Vail Resorts has completely ruined this paradise.

1.5 hour lift lines on weekends. Upper mountain closed until 1:30 PM. $180 lift tickets. Utterly incompetent management.

I have been skiing and snowboarding here since the late 1980's. The changes have been since Vail bougth the mountain have been horrific.

Prices have skyrocketed, customer service in all aspects has plummeted, snow and slope management and grooming has been barely functional, routinely 50% of the lifts are closed, food sucks, lineups are horrendous, staff is totally incompetent.

Vail has taken the typical ruthless American approach to management and gutted everything in order to line their pockets. These greedy disgusting people have completely destroyed the ski culture of Whistler/Blackcomb.

Until they sell the mountain or go bankrupt DO NOT WASTE YOUR $$ HERE. BC has dozens of other options that are not run by corporate overlords and actually care about the customer's experience. You can spend half the $$ for twice the value at any Interior resort like Red, Revelstoke, Big White, etc.

After many second chances we are sad to say that all our friends family will not be visiting Whistler again until Vail is out of the picture.
Written January 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

15 contributions
Worst customer service and response to PANDEMIC.
Dec. 2020 • Friends
Same as other reviewers. Since Vail took it over..Gong.Show. Increased prices and no customer service. Typical American company. Ditto on the Epic passes refund. Utter trash. Tried for MONTHS to contact them regarding using my credit and they just got back to me TODAY. It’s the end of Jan. Don’t waste your money here. Long lines. Huge waste of time and money. Go to the interior. Revelstoke or big white or panorama or fernie or SO MANY other better mountains than whistler. Spend your money somewhere thay appreciates it. After riding for 24 years here not riding anymore. One and done.
Written January 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

West Kelowna, Canada64 contributions
Vail has ruined my favourite place
Jan. 2021
The only reason my rating isn’t a 1/5 is because the mountains themselves are amazing. Whistler Blackomb has amazing terrain, awesome steeps, great bowls and unreal tree skiing. Since Vail has bought it though this resort has definitely gone downhill. It makes me so upset and disappointed. First off they took out the ‘Solar Coaster’ chair on Blackcomb & replaced it with a gondola which continually breaks down. It completely messes up the naturally design and flow of the mountain and creates massive lines. This decision was likely to make more money from sightseers but without any thought at all for the skiers. Stupid move. The other issue is that Vail has completely neglected the Hortsman t-bar issue which used to access the best terrain at Blackcomb but now is essentially defunct because of the glacial recession. By failing to deal with this loss of access it causes huge backlogs at 7th Heaven. Another stupid decision. Since Vail has taken over all the prices have skyrocketed (except for the ‘Epic pass’ which attracts huge crowds from Washington state & the US), customer service has noticeably worsened, there’s overly cautious closures of lifts & areas, the lines have massively increased in size, the grooming is worse, the amount of technology glitches have increased, and pretty much everything has worsened. This honestly used to be my favourite place on earth; I grew up skiing at WB, lived and worked there after college & my parents still live there part time. I hate to say but I hope that either Vail goes out of business or they sell the resort to someone who actually cares about the mountain, the locals, and wants to restore the spirit and glory of an amazing place. I will likely continue to ski WB for a few years more as my parents are there and the Epic Pass is actually a pretty good deal if you use it enough. My wife & I now live in the Interior and enjoy skiing Big White & Revelstoke and will likely teach our kids to ski at these better run & better value resorts. Vail has failed. #vailfail
Written January 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Meg H
2 contributions
Refused to refund rental equipment
Jan. 2021 • Friends
Bought 3 ski rentals and had to cancel 1, they refused to refund back to my original visa debit card
Written January 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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