Powder Mountain Cat and Heli Skiing
Powder Mountain Cat and Heli Skiing
4.5
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Powder Mountain Cat and Heli Skiing
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
83 reviews
Excellent
73
Very good
1
Average
2
Poor
2
Terrible
5
Emily
1 contribution
Mar. 2023
I jumped on the cancellation for 2 (cat) spots and had secured a booking for 1 (heli) for the following week. Joel was super helpful and communicated as soon as the spots opened up! We had absolute superb conditions for cat skiing, the guides were awesome and allowed us to have boundaries but alot of freedom to make line choices, overall the group skill level was solid. The lunch was delicious and our group got 7 runs in. The photographers were excellent and the shots were epic.
The following week, I went for a heli trip as I was so impressed with terrain and the extra money was defintely worth it. The views and terrain were spectacular, I had 2 different guides this time but again it was the similar style of line choice with instruction of how to get a more challenging line. The heli had 3 groups and the wait times were miminal and enough time to take a photo. My group was awesome, high level of skill and we decided on the extra runs as we had the heli time.
The following week, I went for a heli trip as I was so impressed with terrain and the extra money was defintely worth it. The views and terrain were spectacular, I had 2 different guides this time but again it was the similar style of line choice with instruction of how to get a more challenging line. The heli had 3 groups and the wait times were miminal and enough time to take a photo. My group was awesome, high level of skill and we decided on the extra runs as we had the heli time.
Written March 27, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nick F
Abbotsford, Canada13 contributions
Feb. 2021 • Friends
Thanks Powder Mountain Heli. Best blue bird day I've ever had. Thanks to our guide Don for the best powder runs all day long and Jason our pilot for the smooth ride. A great company with friendly and professional staff. I will definitely return.
Written February 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Simon Bold
Whistler, Canada9 contributions
Jan. 2021
10/10 would recommend! Never ending bottomless powder within incredible terrain. I went today and was blown away about the whole experience. If you are looking for the one thing that Whistler can offer you that will make your day, trip, year, life memorable then look no further. A day like this i'll remember for the rest of my life. There wasn't anyone else on the mountain so we had fresh all day. Matched us with equal ability level skiers and we end up doing 9 runs. The guides were extremely professional, knowledgeable and friendly. I cant thank the team, Duncan, Nat, Max, Cristian and Pete for making feel at home and taking me to a surreal place both mentally and physically. Great service, great team with a guaranteed great time.
Written January 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eric S
Vancouver, Canada6 contributions
Jan. 2020
I've included screenshots of our email exchange, and one of their cached website - BEFORE THEY PULLED IT DOWN AND DELETED THE GUARANTEE AFTER I COMPLAINED. Unreal.
So here's the story.
The website "used to" guarantee 7,000 vertical feet guaranteed for their cat skiing day. We had a very challenged cat group, with one person double heel ejecting on his first turn, and continued slow pace and falls throughout the day. Granted, this was a possibility when you can't fill the 12 person cat with your own friends / group all at the same high level. As a result, we were very slow, and people were tired.
So the guides shut down the day a bit early, BEFORE WE SKIED 7,000 vertical feet. They asked us if we wanted to ski down the cat road instead of riding in the cat. I recall 7 people rode the cat and and 5 skied the road, which amounted to about 1,200 vertical feet or so. CLEARLY, SKIING ON A CAT ROAD IS NOT WHAT WE PAID FOR.
That being said, we still had an "ok" day, given the non-high end cat cabin and basic lunch sandwiches. Its what happened when I contacted them asking for a credit or refund based on not hitting the guarantee. After working in the ski industry for nearly 20 years, and being a lawyer, what happened next was shocking.
I've attached screenshots of the email exchange, and captioned them. Essentially, I explained that I tracked the day on an app, and we didn't ski 7,000' vertical feet, except for the cat road ski out. They said "sorry you were disappointed, we can offer a 5% credit on your next trip." 5% = $30 CAD on a $600 day. Really? So I asked again, complained, and after asking what the status was almost 2 weeks later, they responded again - without even the courage so leave their name - and still said 5%.
Here's the kicker: THEY ADMITTED TO ALTERING THEIR WEBSITE TO DELETE THE GUARANTEE.
So, they have a guarantee, someone calls them on it, they offer a paltry 5% discount, then realizing they are now exposed, pull the guarantee.
Un-friggin' believable. While I'm sure SOME people have a good experience, this after-the-fact complete lack of a semblance of customer service, and, in my opinion, breach of contract, is appalling, and I CANNOT RECOMMEND this operation.
So here's the story.
The website "used to" guarantee 7,000 vertical feet guaranteed for their cat skiing day. We had a very challenged cat group, with one person double heel ejecting on his first turn, and continued slow pace and falls throughout the day. Granted, this was a possibility when you can't fill the 12 person cat with your own friends / group all at the same high level. As a result, we were very slow, and people were tired.
So the guides shut down the day a bit early, BEFORE WE SKIED 7,000 vertical feet. They asked us if we wanted to ski down the cat road instead of riding in the cat. I recall 7 people rode the cat and and 5 skied the road, which amounted to about 1,200 vertical feet or so. CLEARLY, SKIING ON A CAT ROAD IS NOT WHAT WE PAID FOR.
That being said, we still had an "ok" day, given the non-high end cat cabin and basic lunch sandwiches. Its what happened when I contacted them asking for a credit or refund based on not hitting the guarantee. After working in the ski industry for nearly 20 years, and being a lawyer, what happened next was shocking.
I've attached screenshots of the email exchange, and captioned them. Essentially, I explained that I tracked the day on an app, and we didn't ski 7,000' vertical feet, except for the cat road ski out. They said "sorry you were disappointed, we can offer a 5% credit on your next trip." 5% = $30 CAD on a $600 day. Really? So I asked again, complained, and after asking what the status was almost 2 weeks later, they responded again - without even the courage so leave their name - and still said 5%.
Here's the kicker: THEY ADMITTED TO ALTERING THEIR WEBSITE TO DELETE THE GUARANTEE.
So, they have a guarantee, someone calls them on it, they offer a paltry 5% discount, then realizing they are now exposed, pull the guarantee.
Un-friggin' believable. While I'm sure SOME people have a good experience, this after-the-fact complete lack of a semblance of customer service, and, in my opinion, breach of contract, is appalling, and I CANNOT RECOMMEND this operation.
Written March 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Eric, I'm glad you had such a great day according to your previous emails. I'm also glad the food was good and that our guides kept you safe in the backcountry. Yes we made a clerical error on the website which you pointed out and we fixed, thank you for that. Thank you for taking the time to write this in depth review and we will take it into consideration for the future. Have a great day.
Written March 4, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AlexandraShadow
Whistler, Canada1 contribution
Feb. 2020
What a great day at Powder Mountain Catskiing and Heliskiing. Thank to the two stars of the day: our guides Mack and Phil, a great lunch prepared by Riverside Café and the best cat driver ever. What a great day and just 20 minutes from Whistler.
Written February 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda D
Vancouver, Canada46 contributions
Feb. 2020 • Friends
Absolutely amazing. Our guides, Don & Rory were outstanding. And our cat driver Ace was stellar. We had an incredibly memorable day on the mountain. The views are spectacular, the snow is beautiful. I highly recommend it!
Written February 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin M
1 contribution
Feb. 2020
Great guides and photographer. Got plenty of boarding in and the bluebird day didn't hurt. Lived up to expectations.
Written February 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard H
England, UK4 contributions
Jan. 2020
Did the Cat skiing / boarding on what turned out to be blue sky day. Went out with a great group of skiers and boarders, who for the most part were of all good ability. This was my first time backcountry boarding and everyone was super supportive, especially Don who helped me out a number of times!
Whilst I had read a number of reviews that criticised the short runs, whilst there were some, I didn’t feel they were too short and felt it was a good mixture.
I definitely recommend Power Mountain Cat and Heli Skiing and will be back, just with a powder board next time!
Whilst I had read a number of reviews that criticised the short runs, whilst there were some, I didn’t feel they were too short and felt it was a good mixture.
I definitely recommend Power Mountain Cat and Heli Skiing and will be back, just with a powder board next time!
Written January 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
King B
2 contributions
Jan. 2020
In my time I have gone Cat-Skiing more than most people and I just have to say that none of those experiences come close to what PowderMoutain had to offer me. The snow conditions were deep and fluffy, the Guides were incredibly professional and kind, the lunches they offered were delicious, and overall the whole experience was just what I needed to bring in the new year. I highly recommend anyone to go Cat or Heli skiing here, if the Cat-Skiing was that good I can only imagine what the Heli-Skiing must be like. I will definitely be returning.
Written January 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Belinda B
1 contribution
Jan. 2020
I had four amazing super keen clients staying with me in Kadenwood who we had booked in advance to go Heli Skiing for a day with Powder Mountain only for them to be told on the morning of, when they were in the office checking in they would not fly that day due to weather. No problem these things happen. However, my clients were then told by one of the staff members there were 3 spots left on the Cat Ski that day and they could absolutely have them. They were stoked but one person had to drop out. While my clients stepped aside to discuss, of the four who would not be going Cat Skiing, the owner Randy comes in with 3 friends and quickly informed his staff member his 3 friends will be taking the 3 spots left on the Cat Ski. He then sent that staff member over to inform my eager clients the Cat Ski offer was off the table and there was now nothing they could offer them that day or for the rest of the week. My clients had over heard this conversation with Randy (the owner) and the staff member, and were incredibly unimpressed with the incredibly rude and poor performance displayed by the owner of the company.
The follow up from the Power Mountain staff (not the owner) to explain the error was poor at best and extremely embarrassing.
Luckily for my clients we were able to book for the following day with Whistler Heli Ski.
The follow up from the Power Mountain staff (not the owner) to explain the error was poor at best and extremely embarrassing.
Luckily for my clients we were able to book for the following day with Whistler Heli Ski.
Written January 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First off , you were not there the morning this happened. Secondly the owner of the company was also not at the office that morning, making this story exactly that a story. So please when making a negative review at least have the facts straight. The only thing remotely true about this story is that we had to cancel heli skiing that day due to poor weather conditions which is common in Whistler. For safety reasons helicopters do not fly in fog as they cannot see the landings. The owner of the company was skiing that day but was in a private cat which has nothing to do with the 3 seats that were available in the public cat that was also going out. Therefore it is impossible for the owner to have swooped in and taken the seats when he had his own for his group. Lastly the 3 seats were taken by another group of heli skiers that were also cancelled that day and had booked in before your group was booked, making them first inline for the seats.
Speaking of rude with poor performance, leaving a negative review about another company when you are completely wrong is well..... "Extremely Embarrassing", as a fellow business person you should do better to fact check before writing a negative review. I'm happy to hear the guests made it out the following day with Whistler Heliskiing it was a beautiful day in the mountains.
Written January 10, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Skier69
USA
I have been watching YouTube videos of Heli skiing at Whistler. It looks incredibly beautiful and fun. I may sound a little conceited, but...I have been skiing my entire life most of it as a professional. Is it possible to ski more challenging terrain with a group of four skiers? Cost? Feb13-17 2020
Unfortunately with the snow pack of the coast and the amount of snow we get per snow cycle our terrain selection is kept on the mellow side for safety. You would need to go to Alaska or the interior to get on the wilder side of things.
Cheers