Thanks Guy! We hope you had a great trip to Whistler. Thanks for choosing our service and we look forward to welcoming you back again in the future.

Hi Peter, Thanks for your feedback. I'm sorry to hear we have lost you as a customer. I wish we could have helped you. For anyone reading this, I thought it helpful to add some context. The booking was made online a couple of weeks in advance (thank you) and the option for cancellation coverage (a small extra charge that provides a full refund in cases such as these) was declined. We received a call on the 12th February requesting to change the booking from 14th February to the 13th February. Our service is very busy at this time of year so we did not have any available seats left on the departure wanted. The alternatives that were offered instead were to leave earlier in the day where we had availability or organise a private vehicle at an extra cost. Both of these options were declined and the original booking was cancelled with no refund eligibility per the terms of sale. I'm very sorry that we couldn't accommodate the last minute change of plans but glad that you were able to find a suitable alternative. If we had availability, we would typically be happy to make changes like this.