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Thermea by Nordik Spa-Nature

Thermea by Nordik Spa-Nature, Winnipeg: Hours, Address, Thermea by Nordik Spa-Nature Reviews: 4/5

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Thermea by Nordik Spa-Nature

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Thermea by Nordik Spa-Nature
4
508
#2 of 40 Spas & Wellness in Winnipeg
Spas
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9:00 AM - 10:00 PM
Monday
9:00 AM - 10:00 PM
Tuesday
9:00 AM - 10:00 PM
Wednesday
9:00 AM - 10:00 PM
Thursday
9:00 AM - 10:00 PM
Friday
9:00 AM - 10:00 PM
Saturday
9:00 AM - 10:00 PM
Sunday
9:00 AM - 10:00 PM
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About
Located 8 km from downtown, near Crescent Drive Golf Course, Thermea is a new spa that will take you through a unique relaxation experience in nature.
Suggested duration
More than 3 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
4.0
508 reviews
Excellent
241
Very good
114
Average
70
Poor
39
Terrible
44
Lheffelfinger
10 contributions
Our Day at Thermea
Friends
We loved our day. Definitely plan to stay as long as you can , have lunch, enjoy a glass of cava in the restaurant, eat a delicious meal …. The “ritual” in the sauna with essential oils, the salt scrubs in the steam room and all the options of cold , warm or hot pools made us feel pampered and relaxed.
Written June 24, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thermea By Nordik Spa-Nautre
Hello Lheffelfinger, We are pleased to hear you had a wonderful day and felt pampered and relaxed. We look forward to your next visit with us!
Written July 5, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kris
1 contribution
Cheeks clapped
Friends
Wonderful spa, love the saunas and ice bath, everything seems fairly clean. One thing I must say, is the clapping of cheeks being performed in the scented saunas, exquisite. I never would have thought that such an establishment would allow patrons the pleasure of getting their freak, on while bathing in the sweet smell of citrus and eucalyptus. Absolutely marvellous. 10/10, or in this case 5/5.
Written May 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
S Lyn P.
2 contributions
Okay but needs improvement in a number of areas.
Couples
Went to Thermia for the first time after hearing good reviews from several friends. I would probably go back but my expectation would be lowered considerably. First it was raining which was not a problem for us, what was an issue was the horrible parking lot, it was difficult to find a parking spot that wasn’t surrounded by water so we ended up with soaking feet just trying to leave our car. They have plenty of hooks around the spa to hang your robe but very few have any sort of over hang so our robes were soaking wet from the rain not very comfortable after getting out of the pool in the cold air. When we arrived they asked if we had been there before and I said this was our first time. Not having been there before we had no idea what they all offered nor did they offer any instruction as to what to even do first or what the process was so we just kind of stood around at first looking like fools and had to wing it. I think they should have some sort of orientation, instruction or at least a pamphlet for newbies. They are not enough change rooms to accommodate the number of women in the change room. Plenty of showers but only two change room stalls which leaves very few dry places to change. The hot tub was pushing out cool water from the jets which was not very comforting on the arthritis in my back. I don’t know if that is normal but I’ve never felt cool water coming from hot tub jets before. Seemed odd! We liked the aromatherapy steam sauna and the hot tub was roomy but there were entirely too many chatty women in the whisper only area in the hot tub. This was very rude, there are literally signs everywhere telling you to whisper And be respectful but there were entirely too many people ignoring this. We didn’t pay $155 for my husband and I to go so we could listen to loud people chatter. Go for coffee or go to a public pool don’t go to a very expensive spa where people are going to decompress. The staff could have been a little more observant and asked people to quiet down. There are definitely areas that need improving, my husband will not go again and I’m not sure at this point.
Written May 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thermea By Nordik Spa-Nautre
Hello Piper9900, Thank you for sharing your review from your first visit with us, I am sorry to hear it was not an enjoyable day. All your comments have been shared with our operations team for further review.
Written May 4, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bin
Inwood, Canada40 contributions
I finally got there
My friend I was going with tried to book the same time from our separate homes as we were each paying for our own but we got entry times 15 minutes apart. I called and after a long time on hold I finally got someone on the phone to help me. I explained the situation and was told that if we are booking a group we have to call in we can't do it on line. My friend had been before many times but this was my first time. The parking lot sucks, pot holes and limited parking for the number of people that could be there. When we walked in no one greeted us so I am glad my friend knew what she was doing. No one asked if we had been before nor did they say where we had to go or what to do so again I was glad I had my friend with me. The lockers were nice and big but the locker area was a little crowded. We had a nice clean robe and towel in our locker with a huge bin full of clean and dry replacements by when needed them. I am glad that my friend told me about the ritual and the gong as I got to enjoy that event. The hot tub was hot, the pool was a nice temperature and the cold pool was very cold. My friend showed me the salt rub but there was no hot or warm water to rinse it off those showers were ice cold. I really enjoyed relaxing on the stone bed it was nice the perfect temperature, the chairs/loungers on the other side of the building were comfortable but not warm. When it started raining we were going to go and sit by the fire but then we saw there was no roof so we thought we might as well be in the hot tub instead of the cold rain with wet robes. I found the price to be very high. I will go back but just not as often as I would like to. I would like to take my boyfriend with me but he can't take the heat so it would be an expensive day in the pool for him. I have no complaints about staff as I didn't interact with any, everything seemed clean and the showers in the change rooms were nice and hot. I didn't use it but it was nice that there was a blow dryer there also.
Written April 30, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thermea By Nordik Spa-Nautre
Hello Bonnie S, Thank you for the review of your most recent visit. I am glad to hear that you enjoyed the Rituals in our Finlandia Sauna, they are a wonderful event to attend as part of the thermal cycle. Our online booking currently allows up to 4 people to make a reservation at the same time, however that reservation would all be paid for on the same credit card. Our reservations are still booked by time of arrival and if all the spots for a specific time are booked, your friend would have to pick the next option. For your next visit with your boyfriend, I suggest the summertime. The thermal cycle can be done in different increments and the cold and temper pools although colder, are very enjoyable in the summer months. All your other comments have been shared with our operations team. See you again soon!
Written May 4, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pegcity
2 contributions
Would definitely return
Went midday on a Sunday, so it was busy but not uncomfortable. First timer and after reading recent reviews I had low expectations but was pleasantly surprised. Plenty of different things to enjoy and easily spent 4 hours there. I agree with other reviews that there are areas that could be improved. Some of the chairs in the fire pit enclosure were broken and not usable. The pools seemed clean but some of the areas inside should have staff cleaning throughout the day. The tie on my robe had definitely seen better days but the robe itself and the one towel supplied were clean and fresh. There should be more information given at checkin for a first time visitor, they briefly mentioned the ritual and that was it, we even had to ask where the change rooms were. I noticed several guests asking other guests what they should do, what order was best and where things were. You basically had to wing it and figure things out for yourself. Highly recommend taking in at least one of the rituals, but plan on going 10 minutes before the gong on a busy day or you may miss out. I found the hot pool no different than the moderately heated pool however the cold plunge pool is icy! Overall I’d recommend Thermea and think the experience was well worth the price.
Written April 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thermea By Nordik Spa-Nautre
Hi Afpwell, Thank you for your review and we are pleased to to hear you enjoyed your most recent visit. All your comments have been forwarded to our operations team for review. To draw the maximum benefit from the thermotherapy treatment, we recommend completing the three steps in the following order and repeating them three times - Hot, Cold, Rest. More information on the thermal cycle and benefits can be found on our website. We hope to see you again soon!
Written April 18, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Iryseyes
Dryden, Canada230 contributions
My 4th visit - great
Friends
My niece booked online for the 3 of us. No issues. We arrived at 8:30, there were very few people there. Check in was great, staff were pleasant. All facilities were clean. It started getting busy by 11:00 so we went for a 2 hour lunch. It was very good although a tad pricey. Our server was phenomenal. Very knowledgeable with the wines and beers. She also made some great recommendations. After lunch, we sat by one of the fire pits relaxing before heading for another cycle We left at 5:00. The only complaint I do have is the lack of the whisper policy. It was very annoying in the afternoon, after having a relaxing morning, listening to groups of woman talking loud and laughing loud. Other than that, the 3 of us enjoyed our day and left feeling very relaxed
Written April 10, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thermea By Nordik Spa-Nautre
Hello lryseyes, Thank you for your review, we are glad to hear you three had a great visit. Our artisans in the Resto are very passionate about the food and beverage we serve and it's great to hear you enjoyed their recommendations. Your comments about the whisper policy will be shared with our operations team for further review. See you again soon!
Written April 14, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Busterbella
Winnipeg, Canada2 contributions
Frustrating
Solo
A spa that doesn’t answer their phones shouldn’t be providing messages and body care. Booking a spa experience should be part of the experience. Relaxing. The communication, chat, email, online booking, etc. is truly old school. Their website is exceedingly bulky and inefficient. Thermea needs to sort this out as I cannot be the only person experiencing this frustrating situation.
Written April 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thermea By Nordik Spa-Nautre
Hi Busterbella, Thank you for providing your feedback on your experience with us. I am sorry that it was an unpleasant experience trying to get a hold of us about your appointment. Your comments have been shared with our team for further review.
Written April 14, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peter M
1 contribution
Brutal
I would never go back! The facility was not well maintained, scum and filth floating in the hot tub. Some of the staff were incredibly rude, they were instructing us to be quiet several times, but we were not the ones talking loudly. I tried to book a massage with a specific therapist, they never got back to me. All in all its the worst spa i have ever been too. I'd never go back
Written March 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Lauren C
21 contributions
Overcrowded, and broken facility
Couples
Over crowded, hot water tank not working so the shower was freezing, no robes, people yelling and generally speaking a terrible experience! Wish I could get my money back, and spend it elsewhere in Winnipeg!!! It was such a waste it money, especially when we never get nights out without our baby!
Written March 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ellie0770
Regina, Canada360 contributions
Very disappointed in the poor customer service
Solo
I was disappointed and although I would return, I would lower my expectations. I had a massage and facial and both were amazing! Both the staff who did these also provided good customer service. Would give them 5 stars. Now the rest….the rest of the staff need to be ‘coached up or coached out’. There is no customer service at all. I walked in and was not greeted with any type of friendly or welcoming words. I almost ran out but had already paid for my spa visit, massage and facial so stayed. I would have expected an explanation of where everything is and the recommended process. I ate at the restaurant twice as I was there for 6hrs. The staff in the restaurant provided the basic service but once again were not friendly or welcoming. My lunch was good, had a rice noodle bowl. Later in the day, went back for a snack and had the Brie cheese. It was not good at all as it wasn’t even warm. What a waste of $22 dollars. Staff need not training to deal with unhappy customers. A customer was complaining she had received poor customer service by another staff member and it was clear that the staff member did not have the skills to deal with her. The manager should have stepped in because the whole place could hear or the waitress should have said, ‘I will get my manager. Overall, the customer service really lacks. Spent over $400 and left feeling very underwhelmed. Also, the wind was brutal and yes, I should have brought an ear warmer but you would think they would sell them??!
Written March 9, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Frequently Asked Questions about Thermea by Nordik Spa-Nature
Thermea by Nordik Spa-Nature is open:
  • Sun - Sat 9:00 a.m. - 10:00 p.m.