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What an amazing experience we had. Extremely affordable. Booked the kayaks online showed up, kayaks were already for us. Staff were very friendly and helpful. One staff helped us carry both kayaks to the water. We saw two bald eagles, a crane, a family of ducks I cannot wait to do it again.…
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Date of experience: August 2020
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Response from OperationsManagerSNO, General Manager at Second Nature Outdoors
Responded Sep. 2, 2020
Thank you for your review. We hope to see you again!
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The staff is very good and helpful. It was our first time with kayak, and the young woman teached us to use it. I will try a boat next time because we were wet at the kayak. I would advise to improve the visibility of the site. It was introuvible by our GPS. I understand that the site is out of the street line. So you need more fleshes, information signs, starting for example from the boat station or from one of the big shops near the boat rental site. It was stressful to find the place. Finally, l am satisfaied with the service and wish you the best. Serge.…
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Date of experience: August 2020
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Response from OperationsManagerSNO, General Manager at Second Nature Outdoors
Responded Sep. 2, 2020
Hi Serge, Thank you for your valuable feedback. It is our first year at this new location in Oromocto and we are continuously working on ways to better advertise our business and make it easier for our customers to find. The town of Oromocto has a few signs pointing towards our location along MacDonald Ave and Onondaga St, and our Marketing Coordinator has created social media posts giving detailed information regarding how to find us at 992 Onondaga St. We hope this will make it easier to find us in the future.
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The staff provided great information, were very helpful, and made the process easy. The online booking is straight forward, including the waiver.
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Date of experience: July 2020
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Response from secondnatureoutdoors, General Manager at Second Nature Outdoors
Responded Jul. 26, 2020
Thanks for your review!
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They require you to wear a mask which is ridiculous because you do all the bookings online and for renting a bike for example, you just go there to get the bike and you have no interaction with the employees there. Although, I believe it’s unnecessary, I’d follow their policy, but last time I forgot to have my mask with me and I got treated very bad by one of the employees because I wasn’t wearing a mask and they even checked my temperature which is absurd! They really need to review their policies! I wouldn’t recommend renting from this place. Just go to Savage’s Bike Rentals.…
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Date of experience: July 2020
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Response from secondnatureoutdoors, General Manager at Second Nature Outdoors
Responded Jul. 18, 2020
Steve, we were hoping to reach out to you, but we can't find your information based on the moniker you used here. Please reach out to us through email: cole@secondnatureoutdoors.com regarding the poor service you received and we would love the opportunity to make this right. To respond to your concerns, our policies are guided by the provincial health recommendations which state that we should be wearing a mask when it is not possible to socially distance. When renting a bike we are handing you items such as a helmet, and the bike, and we must also adjust the bike seat to your height and therefore we are unable to maintain a distance of 2 meters during that interaction. Because of this we ask all our guests (and ourselves) to wear a mask. We are also taking the temperatures of all guests and we are cleaning everything the guest and our employees touch. All of this is in an effort to protect our guests, our employees, and our facilities/equipment. As a small business, an outbreak would be detrimental to our operations so these measures will be in place for at least the 2020 season. These measures were also necessary for us to be permitted to operate this year by our building owners. We apologize for the poor service you experienced and we look forward to making it up to you.
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We went kayaking , the staff were excellent and we had great time . Equipment in good shape . Great place to enjoy some water activity .
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Date of experience: June 2020
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Response from secondnatureoutdoors, General Manager at Second Nature Outdoors
Responded Jul. 26, 2020
Happy you had such a great experiance!
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