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Wolfville Magic Winery Bus

Wolfville, Canada
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Wolfville Magic Winery Bus
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Brown wrote a review Oct. 2020
1 contribution
The tour itself was pretty good, debatably a bit overpriced, though the management is atrocious. If you buy wine on the tour, you have to either carry it or store it in the bus, where the driver takes your bag, puts your name on it, and then puts additional bottles of wine that you purchase in it. One of my bottles was put in the wrong bag, and I mentioned it to the guide, who said he would talk to the manager about it during his recap, and that he would get back to me. He didn't get back to me - I emailed him a week later. He then apologized that it happened, and didn't offer to do anything about it. He then blamed me for it being misplaced, said I put it in the wrong bag, or someone else took it out of my bag by mistake (the driver collects the bags, so he was wrong about that). He then claimed that the wine I purchased from Gaspereau wasn't on their portfolio, despite it being on their main page and their selection. Absolute incompetence from the "partner/operations manager". He was incredibly arrogant, and refused to admit any fault on the business' end, despite it being an honest and completely understandable mistake. He eventually offered us a refund of half of the cost of the bottle of wine that was misplaced. I mentioned that it bothered me that he was unwilling to admit any fault, but kept placing it on me or other passengers. In his reply, he did not even address that, simply providing clarification about the refund. A simple acknowledgement was all I was asking for, and he refused.
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Date of experience: September 2020
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Natasha wrote a review Oct. 2020
1 contribution
Don't bother for the price. They made us give the wine we bought to the driver to stow under the bus and they lost one of our bottles of Gaspereau 2018 Moscat and blamed us for misplacing it. They never apologized for the error and were very difficult to speak to about this.
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Date of experience: September 2020
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Jasmine P wrote a review May 2020
1 contribution1 helpful vote
Booking a bachelorette party is a headache--cancelling one is even worse! Due to COVID-19 restrictions, the bachelorette had to be cancelled. The Magic Winery Bus has a no refund policy, however David was happy to refund us due to these extenuating circumstances. We will 100% be re-booking with him and look forward to it in 2021 :)
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Date of experience: May 2020
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30Christine30 wrote a review Sep. 2019
Moncton, Canada40 contributions12 helpful votes
+1
Very well worth the price, as it covered the transportation, the tastings and tours at five (5) wineries, including L’Acadie - adorable organic winery - which I do not have pictured here. I recommend taking the earliest departure in the morning, as you will end up having more time to spend in the wineries. Once dropped off, the bus picks you up in an hour...or you can choose to stay longer, if desired. The staff was very friendly and accommodating, which made our day as pleasant as possible. Highly recommended!
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Date of experience: October 2019
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Laurie H wrote a review Sep. 2019
Rocky Mountain House, Alberta, Canada138 contributions29 helpful votes
You really can't beat this tour - $50/person - full day of wine touring on a cool double decker bus with a super fun tour guide and driver. Toured 5 wineries with a minimum 1 hour stop at each or more if you wanted to have lunch - scenery was wonderful and the wineries were great.
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Date of experience: September 2019
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