All the staff are young and one young lad was lazy at least behind the counter. There is supposed to be a game briefing but nothing. There were older kids with younger kids. No teams were made just a free for all. Some of the ramps inside the lazer tag area on the ground floor did not have the tape on it so it was hard to see. The staff definitely were disorganised. 10 out of the 30 or so machines were out of order. Some did not have signs on them it just ate your tokens. We were invited for a party and the party rooms have no ceilings on them so the outside noise coming in to the room is pretty loud. They need to have a staff member who can repair those machines on site. The kids we were with enjoyed themselves so there is that. The arcades games are okay, a large choice of them, some have short game plays. They are not very forthcoming with information on their party rooms. Pretty chaotic when you enter and no direction given. Plus the pizza was cold by the time the kids ate it. Who know when they brought the food in and left it on the table in the party room. They toys for the kids worth under 400 tickets are pretty chinzy...but the small kids like them.

My nine y/o son won the jackpot of 500 tickets on an arcade game. A family of four sitting watching were also so excited for him. The machine only shot out two tickets. When the employee checked the machine he said it was faulty but that the ticket system seemed fine. My son was very hurt and disappointed and felt like he was made out to be lying like he didn’t win. I approached the manager after spending $60 there in an hour and going there a few times per month with friends of my sons. She too, initially said “I wasn’t there so I didn’t see it”. I expressed my concern, and how I felt that it was wrong and misleading and she was kind enough to grant my son his right fully won tickets. Not the best circumstance in our travels there but grateful the right thing was done.