Tours and Tickets by Whirlpool Jet Boat Tours
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Review of: Niagara Falls CANADA Open-Top Jet-Boat Ride
I just booked Jetboat ride for 13 people online to go after couple of weeks. Quickly realized that forgot to book using student discount as 8 of our group are students. Called them right away and they refused to cancel the booking or make any changes in the booking or give any refund as their policy is NO REFUND, NO CHANGE. Its ridiculous that we are not given any opportunity to make changes before we go for the trip. I requested the person and even spoke with Manager but no help at all. I understand you may have issues with lots of other people in terms of cancellation and refunds and discounts but you have to evaluate every case differently. I am a small business owner and understand business and customers very well. This is very very poor policy and behavior on their behalf. Really disappointed. I hope management looks into this message and takes appropriate action. Thank you ***I havent been on the ride yet, writing review about their customer service and policies not on the ride itself, that I will do later once I have done that on 17th July 2022***…
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Date of experience: June 2022
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Review of: Niagara Falls CANADA Open-Top Jet-Boat Ride
I have never thinking about getting on a jet boat all these years. What an excellent experience. As promise by by the operator, you will get wet....really wet. Make sure to bring towel and clothes to change. I did bring a water proof pant and it helped not getting my pant wet.
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Date of experience: June 2022
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Response from Jessica D, Director of Sales at Whirlpool Jet Boat Tours
Responded 3 weeks ago
Thanks for your review! Glad you had fun getting wet!
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Review of: Niagara Falls CANADA Domed Jet-Boat Ride
A fantastic trip from start to finish, superbly executed by a friendly and fun team at the Queenston location. Speedy service, slick check-in process and the Guide and Crew were knowledgeable, welcoming and very hospitable. We will be back in Spring!
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Date of experience: October 2021
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Response from Jessica D, Director of Sales at Whirlpool Jet Boat Tours
Responded Dec. 7, 2021
Hello! Thanks for leaving us such a wonderful review! Hopefully we see you back with us in 2022!
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Review of: Niagara Falls CANADA Open-Top Jet-Boat Ride
Worth every second. Most fun of all the things I did in Ontario. Would have gone on another if it wasn't the last tour of the day. Staff was great and gave a heads-up before a splash so you're able to prepare (mentally and your seating position). Don't bother bringing a camera - this is one of those things you just need to fully experience and enjoy (not to mention, you don't want your electronics to get soaked too).…
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Date of experience: September 2021
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Response from Jessica D, Director of Sales at Whirlpool Jet Boat Tours
Responded Dec. 7, 2021
Hello! Thank you for such kind words! We are thrilled to hear how much you enjoyed your experience with us!
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Review of: Niagara Falls CANADA Open-Top Jet-Boat Ride
Seeing the rapids so close, the scenery and the thrill of the ride, wish it was longer. The pictures are a little pricey but that's expected unfortunately.
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Date of experience: September 2021
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Response from Jessica D, Director of Sales at Whirlpool Jet Boat Tours
Responded Dec. 7, 2021
Hello! Thank you for leaving us a review! So glad to hear how much you enjoyed the ride!
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