National Helicopters - Niagara Falls Heli-Tours

National Helicopters - Niagara Falls Heli-Tours

National Helicopters - Niagara Falls Heli-Tours
5
8:30 AM - 5:00 PM
Monday
8:30 AM - 5:00 PM
Tuesday
8:30 AM - 5:00 PM
Wednesday
8:30 AM - 5:00 PM
Thursday
8:30 AM - 5:00 PM
Friday
8:30 AM - 5:00 PM
Saturday
8:30 AM - 5:00 PM
Sunday
8:30 AM - 5:00 PM
About
National Helicopters invites you to discover Niagara from an Eagle's eye perspective. We are more than just a helicopter ride; we are Niagara's only Heli-touring company providing the view of only the best of Niagara Falls, Niagara Wine Country and the Niagara historical surroundings. National's aerial tours are the most personal and the most comprehensive adventure tours offered. This leading Niagara attraction is not to be missed!* 20 minute tours * Family Discounts * Private Tours Available
Niagara-on-the-Lake, Ontario, Canada

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Tours and Tickets by National Helicopters - Niagara Falls Heli-Tours
Travellers talk about

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles301 reviews
Excellent
262
Very good
22
Average
6
Poor
4
Terrible
7

GrahamP113
Witham, UK1,994 contributions
5.0 of 5 bubbles
Aug 2022 • Couples
The highlight of our trip. Went 12 years ago and lost none of the magic. Only 20 minutes but what a trip. All staff were brilliant and made us all feel safe and able to confidently enjoy the trip, again. The views are amazing and the best way to see the falls. Care re the weather but for us clear day
Written August 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Baz
South Pole1,404 contributions
5.0 of 5 bubbles
Aug 2013 • Family
Always wanted to take a Helicopter tour – but the prices tend to run a little high. I was extremely excited when a 50% Groupon deal came out! I purchased 4 tickets for the family.

The ride is about 20 minutes – you get to see Niagara Falls from on top – a totally different perspective but absolutely fabulous. Took some great pictures! The company made me very safe and they are extremely friendly.

Absolutely recommend this.
Written September 22, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Youngie36
Gloucester, UK2 contributions
5.0 of 5 bubbles
I’m just going to say it was outstanding and if you don’t do it your missing an excellent experience so book and go.
Written March 21, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

MyIndyGurl
Indianapolis29 contributions
2.0 of 5 bubbles
Sept 2011 • Solo
I hate to write anything poor about a company... I had such high hopes. I called National Helicopters twice prior to the flight (once to set up a flight time and the second time to confirm flying conditions). The gentleman that answered the phone was so personable and fun that I was really looking forward to this experience! Since this was a vacation, I would have thought this would have been the highlight of my time in Niagara Falls and Toronto.

It fell short... very short. When I arrived, I wasn't even greeted. I was simply told to sit down and watch a safety video. When it ended (5 minutes or so), a door opened and a gentlemen asked me if I was ready. We walked to the helicopter and helped buckle me in and then shut the door.

There was no communication at all from the pilot - no hello, no nod to acknowledge me, no nothing. I was under the impression that there would be some narration during the flight to point out some of the highlights. Sure - I can spot the Falls, but little else.

My view never saw the Falls well enough to take a single photo, although the other tourist with me did have a good view.

When we landed, someone escorted me out of the helicopter and that was it. I had fully intended to tip the personnel, but there was no one around to do so.

There are several other helicopter tours in the area. I would recommend to anyone interested in this unique tour to check out all of their options prior to spending their money - I wish I had.
Written September 29, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I realize this apology is likely too little too late, but I am sorry you had such a horrible experience with us. I certainly understand why you have written such a bad review. Sometimes our staff, when busy at the desk and around the helicopters, may not be able to take too much time with individual customers, but it is absolutely unforgivable to come across as apathetic. We strive to deliver a safe, exciting, and memorable experience for all of our visitors but we obviously fell short on the day you visited.
Written April 2, 2013
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ThomasGreene
Canada8 contributions
1.0 of 5 bubbles
Aug 2011
after driving out to the St Catharines Airport we had to wait for someone to serve us, then when they did they could not have been less interested. After giving them our money we were then told we had to wait 30 minutes, after that passed we were told the wait was going to be longer. I dont know if anyone has been the this airport but they dont even sell water. With one helicopter they cant handle any customers to speak of, look elsewhere everybody
Written August 9, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nick O
Canterbury, UK39 contributions
1.0 of 5 bubbles
Sept 2018 • Friends
Having booked this trip some months earlier I appreciate thew weather is a factor. However, when I called to check the day before the trip and indeed on the day, the attitude was one of disdain and discourtesy. Our trip was cancelled due to low cloud although from the ground this was not obvious. I can accept that they know better about the weather so whilst disappointed I trusted their judgement.
This was a month ago and they have failed to refund the cost of our trip and are showing no signs of doing so. Book this Company at your own risk as their customer service level is the most appalling I have experienced.
Written October 1, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Nick, Sorry to hear that you had a bad experience with us and thank you for taking the time to leave a review. Every day there are up to seven different tour operators flying helicopters and airplanes in the restricted airspace directly above Niagara Falls. This restricted airspace has very clearly defined weather constraints in place to keep aircraft and passengers safe in a very busy area. Our location is fifteen kilometers from Niagara Falls and the weather may appear clear where we are while over Niagara Falls it is overcast, with low cloud. Each day we use accurate, up to the minute, aviation weather observations from Niagara Falls International Airport to determine whether or not we can fly. If the weather is below limits, all aircraft are prohibited from flying over Niagara Falls - we do not have a choice. During these weather delays, we spend quite a bit of time on the phone communicating with customers to reschedule or cancel flights, which is reflected in many of our five star reviews. When you purchase tickets through Trip Advisor for our flights, we do not receive payment from Trip Advisor unless you actually fly with us. We always explain to customers the procedure to get a refund if we cannot fly due to bad weather. Customers must initially contact Trip Advisor directly - as a third party, we cannot do that step. Once you contact Trip Advisor, they will confirm with us that you didn’t fly due to inclement weather and they will give you a refund within a couple of days. Thank you again, for your review. Jamie
Written October 6, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ashley B
Harrisburg, Pennsylvania11 contributions
3.0 of 5 bubbles
Jun 2015 • Couples
I highly recommend seeing Niagara from the air. I did however feel this trip could have been improved. There are helicopter trips much closer to Niagara Falls.
Written June 13, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

FlyGirlHeather
Connecticut22 contributions
5.0 of 5 bubbles
Apr 2014 • Couples
We started out by going to the wrong helicopter company (oops) so we were about 20 minutes late for our appointment, but called along the way and they were very nice and understanding. The whole experience was fantastic, it was my boyfriend's first time in a helicopter and he absolutely loved it. My only complaint is that the ride is too short! You have so much fun that you just wish it would continue! I almost had a tear in my eye from the awesome power of nature and the view....wow what a view. There is no better way to see the falls. I give this company 5 stars and recommend that everyone do this flight while in Niagara Falls! Afterwards visit some of the vineyards nearby and you've had the perfect day in my opinion.
Written April 22, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kalie L
Melbourne, Australia197 contributions
5.0 of 5 bubbles
Jul 2013 • Friends
I went with a friend. I was fortunate to sit at the front with the pilot. I had a spectacular view, especially coming up the river and towards the falls. The pilot was friendly, competent and knowledgable. Well worth the money for a 20 odd minutes trip.

Not as spectacular if you are in the back facing backwards.
Written July 28, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

hdim
Manila, Philippines10 contributions
5.0 of 5 bubbles
Jul 2019 • Family
My sister and I had such an amazing experience flying over the Niagara Falls. Seeing the falls on a bird’s eye view was just awesome. You will really get to see the size and majesty of the falls.

Our pilot Donald was good. We felt very safe while on board the chopper. The inside of the chopper was clean, but the headset/headphones were a bit smelly.

Overall, our experience is great and would definitely recommend National Helicopters’ tour. 👍🚁😊
Written July 7, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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