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Niagara Wine Tours International

Niagara-on-the-Lake, Canada
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About Niagara Wine Tours International
Decant yourself in Niagara's Wine County, Canada's Top Wine & Culinary Destination! Whether a weekend getaway, conference or corporate event, our commitment to provide unique experiences taking our customers "off the beaten path" creates memories that last a lifetime! Niagara Wine Tours International is Niagara's original and largest tour company providing wine country experiences for individuals and corporations since 1992. Our Sip'n Cycle tours offer guests unique experiences, celebrating Niagara's bounty; VQA wines, culinary, heritage, viticulture all wrapped in our hospitality, fun and leisurely paced, suited for cycling and wine enthusiasts from the novice to advanced alike! Enjoy unique morning, afternoon, lunch or dinner tours by bicycle, passenger van, and Double Decker with local, professional tour guides we providing the highest level of service and customer satisfaction!
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Hours Today: 9:30 a.m. - 8:30 p.m.
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Lindsay B wrote a review Aug. 4
1 contribution
AWFUL customer service!! I paid an additional cost of $28 for a "Bike Concierge Assisted Planning". First, I was told on my phone-call that these services do not typically apply for bike rentals, yet the initial email I had received outlined that the session would be geared towards planning a bike route. The "session" I received with Carrie was in no way a "planning session". I was given suggestions for wineries to attend and potential time-frames at each, but was still disappointed with the planning assistance that I was given. Many other wine tour planning companies offer to make the winery reservations for you, this one does not. It took a week for someone to get back to me with the details from our discussion, but I had been told I would receive the follow-up email within the next day or 2. After emailing back to confirm the winery reservations I had made, I NEVER HEARD BACK FROM THEM AGAIN. I emailed 3 times and called upwards of 10 times, but no one ever picked up the phone. About a week before our scheduled tour, we noticed the weather was calling for terrible rain that day. We continued to call again to see how we could go about cancelling and/or re-scheduling, but again, no answer or response. We ended up going to the Bike Centre on the day of and when we asked the young girl working there who we could contact she did not have any information for us. We were told to call Karen at the number provided on the website (the number we have called MANY times). I left my name and phone # with the young girl and have yet to hear back from anyone (a week later). We have continued to call and leave messages, but nothing. This was a terrible experience and would not suggest Wine Tours International to anyone.
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Date of experience: August 2021
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Maria T wrote a review Aug. 1
Toronto, Canada9 contributions4 helpful votes
After having done other bike tours I decided to go with this company u Due to the recommendation of a friend. We couldn’t be happier. Well organized and all the reservations on time. Lynn our guide was exceptional and knowledgeable. Nice and fun lady that made the tour a great experience
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Latchmin wrote a review Jun. 2021
2 contributions
Wonderful day! Since it was the 1st day they reopen, we were the only couple on the tour with a great host, Carrie and 2 trainees. Carrie was very professional and knowledgeable and she took very good care of us. It was a leisure bike ride along the river and though Niagara wine country on quiet country roads. We sample a variety of world-class wines at 3 wineries. Between the Lines wineries host was the best, he teach us how to taste wine and he was very knowledge. Told my girl friends about the experience and we are planning another tour this summer. Thank you Carrie for a wonderful experience.
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Date of experience: June 2021
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traveller908 wrote a review Dec. 2020
Port Elgin, Canada3 contributions14 helpful votes
We have a wine tour booked in January and they won’t return phone calls or emails to refund our money. Do not transfer her any money.
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Date of experience: December 2020
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Marc A wrote a review Nov. 2020
Niagara-on-the-Lake, Canada10 contributions5 helpful votes
My wife and I really enjoyed our winery tour. Our host and driver Carrie was very professional and knowledgeable and took very good care of us. We were able to visit 3 excellent wineries whose products were not available at the LCBO. We learned alot about wine and the history of the area and met some new friends on the tour! I would highly recommend this company.
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Response from NiagaraWineToursInt, Manager at Niagara Wine Tours International
Responded Nov. 16, 2020
Marc & Julie... we had the perfect wine tour together!! It was such a pleasure hosting you both and introducing you to a few of our favourite wineries that are SO unique enjoying their fabulous VQA wines. Ontario's Niagara emerging wine region, offers such a vast portfolio of wines to sample and of course take home. Having so much fun learning, sampling & engaging with so many passionate folks at our partner wineries, many have not heard of before, is truly our passion! We won't run of any new wineries to continue to introduce to either!! We are looking forward to your return visit. Stay Safe and Many Thanks!!
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