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I only regret not having gone before the flowers were harvested. They did not have the lavander soap which is my favourite. They did take the time to explain the differences between the lavander types and other types of products they have.
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Date of experience: August 2020
1 Helpful vote
Helpful
I will start by saying that I love NEOB and have been coming to this location and the one in Elora for years. I have always loved the products and the service has been consistently great. I'd like to share an instance from today, however, as the consultant really went above and beyond to help me with my purchases. I came to the NOTL location after work looking to get a gift for a close friend. The lady who assisted me today was so friendly and welcoming, and knowledgeable of all the products in the store. Even though the store was about to close, Christine (I believe this was her name) never once rushed me, offered me some free samples, and took the time to explain things thoroughly so that I was getting the products that I thought my friend would like best. Not only this, but she was so pleasant to chat with during my time in the store that I didn't really feel like I was running an errand at all. In the end I decided to select a few different items for my friend to try, and Christine was kind enough to put together a custom gift box, complete with beautiful purple ribbons. As you can see from the photo, it looks incredible, and I can't wait to give it to my friend. I also work in customer service and I honestly can't remember the last time I was treated so well in a retail store. Big thank you, once again, to Christine for all her hard work, and I am really looking forward to my next visit!…
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Date of experience: January 2020
Helpful
Bought some new lotion to address joint and muscle pain. Wonderful smell! Also bought some sachets and lotion. The staff are pleasant and very knowledgeable about their products.
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Date of experience: January 2020
Helpful
On my way to Niagara Falls we stopped by and had a nice visit. We did the free tour where they explained all about the lavenders and also let us walk around the field which is beautiful. They also took us to their shop and gave us some lavender soda to taste.
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Date of experience: July 2019
Helpful
This is a regular stop for us for shaving soap, lavender salt, pillow and laundry spray Everyone is so friendly
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Date of experience: December 2019
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