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The Spa at White Oaks

Open Now: 9:00 a.m. - 8:00 p.m.
Open today: 9:00 a.m. - 8:00 p.m.
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Review Highlights
Celebrating 60 year Birthday

My friend and I spent a fabulous weekend at the White Oaks. I have never experienced a spa before... read more

Reviewed 1 week ago
DianeP15
,
Hamilton, Canada
via mobile
Excellent

The rooms were very large and comfortable and the staff was uniformly friendly and helpful....could... read more

Reviewed July 2, 2018
samizenberg
,
Toronto, Canada
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Traveller Overview
  • Excellent70%
  • Very good19%
  • Average7%
  • Poor4%
  • Terrible0%
Travellers talk about
“outlet mall”(4 reviews)
“facial”(8 reviews)
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Hours Today: 9:00 a.m. - 8:00 p.m.
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Contact
253 Taylor Rd | White Oaks Conference Resort & Spa, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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+1 800-263-5766
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Reviews (68)
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1 - 10 of 67 reviews
Reviewed 1 week ago via mobile

My friend and I spent a fabulous weekend at the White Oaks. I have never experienced a spa before and definitely was not disappointed here. The staff there are very professional and the service was exceptional. What an enjoyable experience. From the reception into the...More

Thank DianeP15
Spa M, Manager at The Spa at White Oaks, responded to this reviewResponded 6 days ago

Thank you for your wonderful remarks, which I have shared with our entire Team. We are thrilled to hear of your enjoyable experience with us. We look forward to welcoming you back again soon!

Reviewed July 29, 2018

I am a local resident who has been visiting the spa for the last ten years. Recently, I have noticed that the quality of the spa experience at White Oaks has diminished. I don't believe there is a local discount anymore as I am paying...More

Thank Kerrie S
Michelle G, Manager at The Spa at White Oaks, responded to this reviewResponded July 30, 2018

Hi Kerrie S, ​Thank you for your feedback, we appreciate you taking the time to review as we are always striving to improve. If you would like to discuss your concerns further please contact us at 905-641-2599 and ask to speak to Spa Management. Although...More

Reviewed July 9, 2018

My girlfriend and I, who are both pregnant, decided to indulge in a massage while our other girlfriends were out touring some vineyards. Our appointment was a 4 pm for a 55 min. massage. We showed up on time, was asked to fill out a...More

Thank Krista S
Spa M, Manager at The Spa at White Oaks, responded to this reviewResponded July 10, 2018

Thank you Krista S for your feedback. We are truly sorry to hear of your disappointment regarding your treatment schedule and services. After reviewing your concerns, it appears you did arrive for your services on time. Unfortunately, we do ask our guests to arrive 20...More

Reviewed July 5, 2018

I was not thrilled about the waiting area at all. It is painted a dull & dingy beige. There is a table with a water cooler and a jar of lemon slices, an urn of tea and a pyramid of Granny Smith Apples. A c,d,...More

Thank MOrfitt2014
Michelle G, Manager at The Spa at White Oaks, responded to this reviewResponded July 7, 2018

​Thank you for your feedback, we appreciate you taking the time to review as we are always striving to improve. We would be pleased to discuss your concerns further, you can contact the spa directly at 905-641-2599 and ask to speak to Spa Management. Please...More

Reviewed July 2, 2018

The rooms were very large and comfortable and the staff was uniformly friendly and helpful....could not have been better. The club facilities are also first rate. The only glitch (when a noisy cleaning was scheduled for nighttime) was handled with professionalism and courtesy and immediately...More

Thank samizenberg
Spa M, Manager at The Spa at White Oaks, responded to this reviewResponded July 4, 2018

Thank you for choosing White Oaks; we are thrilled to hear you enjoyed your time here and look forward to serving you again in the near future!

Reviewed May 26, 2018

I have been coming to this spa with a friend for the last 7 years. It is typically a lovely place to go...a nice environment, calm with some terrific spa options. I was disappointed this time due to the fact that my facial was not...More

Thank Julie C
Spa M, Manager at The Spa at White Oaks, responded to this reviewResponded May 28, 2018

Dear Julie C, Thank you for your feedback, it is important to us that we maintain a high level of service. We would be pleased to discuss your concerns further, you can contact the spa directly at 905-641-2599. Please note we do offer a hand...More

Reviewed May 15, 2018

I got a massage from Carly, and it was lovely. I was running a bit late and she was very understanding and still was able to provide a great experience in a shortened amount of time.

Thank MelThoughts
Spa M, Manager at The Spa at White Oaks, responded to this reviewResponded May 16, 2018

Thank you so much for submitting your positive feedback, which I have shared with our Team. We look forward to our next opportunity to welcome you back in the near future.

Reviewed February 25, 2018

I had a lovely manicure and spa pedicure with Britnee! My hands and feet still feel fantastic 5 days later. I was late but still felt I got a professional and complete treatment. Thank you! I am definitely coming back!!

Thank eleanorm20182018
SpaWhiteOaks, Manager at The Spa at White Oaks, responded to this reviewResponded March 2, 2018

Thank you for your wonderful remarks, which I have shared with our entire Team. We are thrilled to hear of your enjoyable experience with us. We look forward to welcoming you back again soon!

Reviewed February 8, 2018 via mobile

I came here with my mother and sister for a spa day. It was busy when we arrived, but once we signed in a walked into the quiet area it was like a instant relaxation. A lovely facility with really great staff! I got a...More

Thank Nikki B
SpaWhiteOaks, Manager at The Spa at White Oaks, responded to this reviewResponded March 2, 2018

Thank you so much for submitting your positive feedback and for selecting White Oaks for some quality Mother/Daughter time. We look forward to our next opportunity to welcome you back in the near future.

Reviewed February 4, 2018

A day of relaxation in a beautiful setting. Try the seaweed wrap for pure luxury..... Unrushed pampering ......Ashley was delightful....a wonderful way to spend a birthday.! Facility was well appointed with hot/cold drinks available... All staff were friendly and helpful, can't wait to go back.......

Thank Nancy R
SpaWhiteOaks, Manager at The Spa at White Oaks, responded to this reviewResponded March 2, 2018

I would like to thank you for your wonderful remarks, which I have shared with our entire Team. We were thrilled to review that you enjoyed your experience, and look forward to welcoming you back soon!

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