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Russell's

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Address: 91 Queen Street, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number: +1 905-468-7753
Recommended length of visit: <1 hour

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Russell's has a great location in the middle of everything on Queen Street and has a nice inviting façade specializing in women's clothing and accessories.It had a little bit of... read more

3 of 5 bubblesReviewed 19 August 2016
Mark G
,
Catonsville, Maryland
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21 Reviews from our TripAdvisor Community

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Showing 21: English reviews
Catonsville, Maryland
Level Contributor
628 reviews
249 attraction reviews
common_n_attraction_reviews_1bd8 134 helpful votes
3 of 5 bubbles Reviewed 19 August 2016

Russell's has a great location in the middle of everything on Queen Street and has a nice inviting façade specializing in women's clothing and accessories.It had a little bit of vintage store look and my wife just wasn't interested in much inside.

Helpful?
Thank Mark G
Oakville, Canada
1 review
common_n_attraction_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 8 August 2016

I entered the premises and encountered a lovely sales associate - discussed the weather etc. I enquired if the upstairs was closed - the owner promptly said "that's what the cord means" - Of course I agreed, but overheard him and his lovely sales associate discussing me - I voiced " really bad customer service" - further deliberations continued. I... More 

Helpful?
6 Thank sweeneylol
Toronto
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 15 February 2016

Last Saturday my partner and I visited this store and were met with a female, hostile worker. She told my partner to leave his drink on the counter and tried and failed with her dry wit to say if his coffee had Bailey's in it that she would drink it. My partner instinctually turned around and headed out where we... More 

Helpful?
7 Thank avidtraveller02
Toronto, Canada
1 review
common_n_attraction_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 21 December 2015 via mobile

Went into this store and first off got a weird vibe from the owner when he took my grandmothers umbrella out of her hands and said I will take this so the floor doesn't get ruined. We were just looking around and there were sales associates watching us as if we were criminals. I was going to buy a piece... More 

Helpful?
6 Thank eired146
Toronto, Canada
Level Contributor
325 reviews
165 attraction reviews
common_n_attraction_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed 2 November 2015

I will be happy to recommend any anyone to stop into this store, the clots are very nice, the staff were very friendly, we have been in this store a couple of times, there is lots to see.

Helpful?
2 Thank 282Juliette282
Cobourg, Canada
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed 13 October 2015

I purchased a handbag in good faith. The handbag looked fine when purchasing bag. When taking it out of the bag I found a piece of hardware in the bottom of bag. I returned to store and showed clerk. While clerk stood talking to me with the piece in her hand more of the piece disintegrated in her hand. The... More 

Helpful?
11 Thank Carol G
1 review
common_n_attraction_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 11 October 2015

The rude behaviour and the racist attitude of the owner of this store runid my day of what otherwise was a beautiful fall visit to the town. As soon as I and my three firends (all in our 60s) entered the store, the male owner started following us throughout the store to the extent that one of my firends felt... More 

Helpful?
10 Thank Shahrzad M
Buffalo, New York
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 September 2015

While on vacation we stopped in Niagara on the Lake for some shopping.There are lots of nice little quaint shops, but nothing compares to treasure we found when we walked into Russell's. As soon as we walked into the store we were amazed. The store is decorated to the hilt with beautiful floral arrangements, lamps, and fixtures which were all... More 

Helpful?
1 Thank Jbpeege
Burlington, Canada
Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 September 2015

This store was absolutely Amazing in every way! My Mother and I were in Niagara on the Lake for the weekend and had been in every shop looking for a hat or fascinator for her to wear at my wedding in November. We walked into Russell's and found exactly what we wanted. Russell and his staff bent over backwards helping... More 

Helpful?
1 Thank Hayley F
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 8 September 2015 via mobile

While on vacation me and my husband went in. We found alot of beautiful things. Can't wait to go back. The staff is so nice and helpful.

Helpful?
1 Thank morgynj

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?