Niagara Falls Air Tours Inc.

Niagara Falls Air Tours Inc.

Niagara Falls Air Tours Inc.
4.5
8:00 AM - 6:00 PM
Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
8:00 AM - 6:00 PM
Sunday
8:00 AM - 6:00 PM
About
Specialising in Niagara Falls Air Tours, Bus & Private Car Tours of Niagara, and Air Taxi Charter Airplane Services (eight (8) seat commuter aircraft) to and from Toronto, Ottawa, Montreal, Kingston, London, Windsor and Sarnia.
Niagara-on-the-Lake, Ontario, Canada

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Tours and Tickets by Niagara Falls Air Tours Inc.
Travellers talk about
(75 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles254 reviews
Excellent
212
Very good
21
Average
3
Poor
4
Terrible
14

aggiepino
Fort Worth, TX1 contribution
5.0 of 5 bubbles
Nov 2017 • Solo
I took the Niagara Falls Airplane tour where the pilot took us on a 30-minute flight around Niagara Falls. We flew past the falls three times and had great views of the surrounding area. Since I went at the beginning of November, it was really cool to see some of the landscape changing colors!

Thankfully, the weather on the day that we flew was clear. I really enjoyed the beautiful views, and I was able to get some good shots with my DSLR. Photographers wanting to get really clear shots should consider the glare on the windows and the exterior of the aircraft, but the Cessna 180 they use has decently sized windows for unobstructive views.

The pilot also gives great information about different landmarks seen on the ground so it was also an educational experience!

I highly recommend this for anyone looking for an aerial experience in Niagara.
Written December 11, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your informative review, especially regarding photography through the bubble windows on the Cessna 180. The changing colours are always brilliant in hues and shades only nature can create. What a wonderful memory! Thanks for coming on our Air Tour, Keith and I both appreciate it! Thanks Ian
Written March 16, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Pam G
1 contribution
5.0 of 5 bubbles
Jun 2019 • Couples
Our Niagara Falls Airplane Tour was AMAZING....we enjoyed every minute of it. The pilot was very educational and went above and beyond to make sure we saw everything in the area. Highly recommend it.
Written September 10, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Melissa S
Kenmore, United States37 contributions
5.0 of 5 bubbles
Apr 2019 • Couples
Beautiful flight and views. Pilot was friendly and informative!
This is a must for everyone to try! What an absolutely beautiful view from above!!
Written April 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bethany
2 contributions
1.0 of 5 bubbles
Sept 2019
So many great reviews here, and I had such high hopes, and I was really looking forward to surprising my husband with a flight on our honeymoon. Unfortunately, that didn't happen, but here's what did:

I called to make a reservation, and the phone wasn't answered. Ian called me back not too long after though. I asked some questions, talked about the groupon pricing, made a reservation, everything was good. I had 2 days in Niagara, and Ian suggested we make a reservation on Thursday instead of Friday because flights get cancelled a lot for weather, and that gives us a second chance. Such a good suggestion!

This is where the positive ends.

I get an e-mail a few days later that says "Hi Bethany, when we made the initial booking i was taking information while in my car...we were trying to decide on the 12th or 13th. Turns out the schedule is full on the 12th, so I made it for 13th at 1pm".

This wouldn't have been a big deal, except A. He told me to book the 12th instead of the 13th. B. Tell me you're in the car, and not at a computer and will get back with me when you know for sure. Our conversation gave me 0 indication what I was not making an actual reservation. C. We had a flight out of Buffalo at 2pm, so a 1pm flight does not work, and he knew this D. Call me and discuss the options, don't just change the reservation and hope it works.

I asked if we could change to a much earlier flight on the 13th, 8:30 am, and Ian wrote back "8:30am would be perfect".

Of course, nothing with Ian is ever set in stone, or an actual reservation, and he thinks he can just change things and do whatever he wants, even though you've already paid and made plans, so then this happens:

"Hi Bethany, originally you had scheduled the flight for today, and then changed for Friday! (I did not, he lied to me about a reservation and forced me to change). Can you come for 10:15 tomorrow (remember, we are scheduled for 8:30am because we have a flight) as out plane is arriving from Toronto and I don't want to keep you hanging around the airport if it's delayed leaving Toronto"

So, no he's scheduled us, then said he was fully booked. Scheduled us again, then changed the time the day before because , I guess, he was booked again? The message above, via text, is all the info I got.

I respond with, unfortunately 10:30 doesnt work, we have a flight to catch, we are scheduled for 8:30, what happened? And can we do a flight tonight instead?

"Normally we have another plane...it had a mishap" and then adds "we would not have been able to fly today because of weather/low clouds".

Apparently he thinks that the weather not being ideal makes up for the fact that he hasn't called to talk to me, hasn't apologized, hasn't offered an option that works for us, and has had a "mishap" with his plane..yeah.. that feels great!

Since Ian is not willing to fly later that day to accommodate us, and since he can't make our reservation time work, we are now stuck with a 10:30 flight and rushing to the airport.

But no, then we get a text in the morning that says, "Good Morning Bethany. The Chief Pilot reports that the weather is not co-operating, for air tours, and the cloud ceiling is coming down. We cannot go flying this morning, I am refunding 100% of your ticket purchase".

This, of course, is not his fault. However, I received this text at 7am, and we are scheduled to fly at 10:30am. My husband has a private pilot license, so I am 100% sure that the weather can change in 3.5 hours, and calling to cancel 3.5 hours ahead of time is crazy.

We go about our day, grab breakfast, and head outside. We immediately see several other small single engine planes flying! Which means the weather had changed, or we were lied to. So I texted Ian at 9:22am "Hey Ian, still the same? We are seeing planes and helicopters out. It looks so nice! Had to check!". NO ANSWER.
So I texted again at 10:09 "Any updates?" NO ANSWER. So I called him, and then called the main line for the company. NO ANSWER. We even drove to the Hangar and there was no one around. Which either means they just said "Screw it we are going home" or they were actually flying with other people and lied to us.

I never received an answer to those texts, and never got a call back.

5 days later I still had not received a refund, so I texted, and of course got an IMMEDIATE response, because he always responded fairly quickly except when we were supposed to be flying.

10 Days after our cancelled flight, still no refund. I text again and Ian says he will call Square. I never hear anything.

14 days later, I reach out to my card company who says I need a copy of the credit receipt. I reached out to Ian for this, no answer.

16 days later, still no answer, still no credit receipt, still no refund.

This guy jerked us around, lied to us, and now won't issue a refund. I know all of the other reviews are positive, and I hope no one else has an experience like I did.

I am definitely sad to have missed what sounds like a great experience, but glad I didn't waste my money on such a horribly run company.
Written September 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Greg B
Hawthorne, CA5 contributions
1.0 of 5 bubbles
I got a deal through Groupon and a paid an extra fee to get a longer tour. We booked over the phone and agreed upon a date and time. We showed up 30 minutes before our scheduled time and waited no one was there. We waited till an hour after our time and made several phone calls with no response. 2 weeks later and after multiple phone calls and emails and no response. Still waiting... Look elsewhere, there are other companies that can provide you a tour of the Fall's. Still waiting...
Written November 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ukZebedee
uk35 contributions
2.0 of 5 bubbles
Oct 2019
We booked a tour that consisted with a flight, wine tasting and visit to a chocolatier. The day before the flight we checked at the airport to find no one at the hanger. Later that day we received an e mail saying that it was cancelled due to poor visibility. The next day and the day after we went back to the hanger and still all shut up? Make your own conclusions - we did
Written October 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

RufusUK2013
Chorley, UK53 contributions
5.0 of 5 bubbles
Mar 2019 • Couples
Booked a flight from Toronto to Niagara by air taxi to celebrate a special occasion. Unfortunately the weather was too windy to fly that day but Ian kept us well informed and immediately offered us the option of a transfer by limousine or a full refund (we booked through Viator). Fortunately we were able to rearrange for the following day, a cold but sunny day. The whole experience was outstanding, Keith our pilot was very informative and clearly a very experienced pilot. We had great views of the falls in winter and have some incredible pictures to keep the memories alive. Ian met us on arrival and was just as informative, explaining some of the history of the region. We were so thrilled with the whole experience we forgot to leave a tip - apologies! If you are thinking about this trip don't hesitate, well worth the cost to arrive in style! Thanks again.
Written March 15, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jane2072
Poulton Le Fylde, UK11 contributions
5.0 of 5 bubbles
Aug 2016 • Couples
Loved this flight. I organised it as a special surprise for my husband and it certainly did the trick. He was so thrilled. Alex our pilot was great, really friendly and made us both feel very comfortable and safe. The tour took us over some beautiful countryside around Lake Ontario, the wine lands and then down to Niagara Falls, which was awesome. Can't recommend this trip enough.
Written September 14, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks Jane, the Special Surprise was well planned, and we enjoyed having you on the Air Tours! Thanks for coming, and we hope to see you again! Ian
Written January 7, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Helen W
297 contributions
5.0 of 5 bubbles
Jun 2016 • Couples
What can I say about this - one of the best things I have ever done. Me and my husband had the most amazing trip over the falls. It cost us $30 cab/taxi fair to the airfield from Niagara Falls, about 15 mins drive. The views were fabulous and Alex was one of the nicest people we have ever met. He was so knowledgeable about the area and the history, made our experience even better, he is a credit to this company and we can't thank him enough for the kindness and help he gave us, especially as my husband doesn't really like flying or heights. Can't recommend this trip enough, a must at Niagara. We got some of the best photos ever.
Written June 13, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

aaron r
4 contributions
4.0 of 5 bubbles
Jan 2023 • Family
Ian, the dude who explained everything, was amazing. What I didn't like was that there is a last minute additional fee of $130 the DAY of the flight. I loved the trip, but wish this was communicated upfront.
Written January 7, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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