The Spa Day Retreat
The Spa Day Retreat
3.5
9:00 AM - 6:00 PM
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM
Sunday
10:00 AM - 6:00 PM
About
Established in 1996, The Spa Ottawa caters to a growing market of spa goers. With 22 years experience and two locations, in Bells Corners and Kanata, guests enjoy a variety of services and treatments. We are experts in aesthetics (facial, foot, hand and body care, hair removal, tinting, makeup, artistry and mens care), hair design (colouring, texturizing and conditioning), massage (massage and stone therapy and reflexology), bridal (party pre-wedding and day of-wedding treatments and services and private social space for refreshments) and last but not least, retail products (hair and skin care, makeup, jewellery, essential oils, and salt therapy). Brand new to our Bells Corners location is Halotherapy, more commonly known as a Himalayan Salt Room. Salt Therapy is a powerful, natural treatment in a controlled air medium that simulates the natural salt cave microclimate to treat respiratory and skin conditions.
Duration: 2-3 hours
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  • Julie F
    1 contribution
    5.0 of 5 bubbles
    Wonderful trip to the Spa
    This review is also for owner of Spa Day Retreat in Kanata (Christine) thank you for hiring Ashley. I had a facial and pedicure with her yesterday late afternoon and she was lovely, kind and professional, not to mention, very good at her job. I have been a frequent customer before COVID and was happy to return upon receiving a gift certificate for my recent birthday. Before the facial began, I experienced a feeling of anxiety and Ashley helped me through it and made my visit pleasant and calming. She's a gem! Thanks again! Julie
    Visited November 2023
    Travelled solo
    Written November 30, 2023
  • Tammy T
    1 contribution
    5.0 of 5 bubbles
    The Best Spa in Ottawa!
    OMG ladies!!! Book yourself the HOLY GRAIL! What a wonderful escape, like a vacation at home. Thank you Izabela for always taking care of me. Fantastic pedicures, beautiful shellac nails and wonderful facials. You are the best ❤️
    Visited February 2024
    Travelled with friends
    Written March 1, 2024
  • Gosia L
    Ottawa, Canada6 contributions
    5.0 of 5 bubbles
    Another great experience at the Spa, Kanata
    Last week I had yet another wonderful experience at the Spa Retreat Kanata. Following a full body massage with Jackson Tory I was treated to a facial by Isabella Urban. The entire experience was extremely relaxing and I felt as if I just came back from a month holiday. Highly recommended!!!!!
    Visited February 2024
    Travelled solo
    Written March 3, 2024
  • Amanda W
    1 contribution
    5.0 of 5 bubbles
    Perfect place to unwind and get pampered
    An incredible experience. I have frequented the Spa Retreat for many years, and I will say, all of the services that I have received were outstanding! I have always been greeted warmly, the staff are so friendly and attentive, everyone truly is amazing there. The building itself is gorgeous, with so much character and charm. The ambiance of the entire place instantly relaxes and calms my busy mind. I'm a working mom of three young kids and I feel any weight on my mind lift immediately once I step through the doors. My favourite services have always been a massage, facial and pedicure, but recently I gave their new service called "The Holy Grail" a whirl and ohhhh myyyyy goodness. You are in a heated bed, and the focus is on the scalp, shoulders and neck at the beginning, then the massage moves to legs and feet, adding in hot towels, scrubs and masks for both legs. And last is back to the head for a relaxing facial massage to tie it all together. The entire experience puts you in full relaxtion mode, you have no choice really. Honestly, it's unreal. It's a fantastic option to combine all my favorites (annnnd I booked a pedicure afterwards) and I truly just didn't want to leave. I would definitely recommend! There is not one bad thing to say about any of experiences there. It's so easy to get wrapped up in the chaos of life, and not focus on self care. When you finally do decide to give yourself a treat (or two or three) this is definitely the place to go.
    Visited December 2023
    Travelled solo
    Written March 5, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.


3.5
3.5 of 5 bubbles94 reviews
Excellent
50
Very good
12
Average
5
Poor
9
Terrible
18

Jacopo monti
2 contributions
1.0 of 5 bubbles
Jul 2024 • Couples
**An Absolute Nightmare at My Spa Retreat**

I wish I could give zero stars. My experience at My Spa Retreat was beyond disappointing and veered into downright awful.

First off, the products they used during my massage were expired and had a rancid smell that was unbearable. The odor lingered on my skin long after I left, making me feel nauseous. It was clear that they don’t prioritize hygiene or the quality of their products.

The massage itself was completely useless. Not only did it fail to relax me, but it actually made me feel worse. I left with more tension and discomfort than I came in with. It was clear the therapist either didn't know what they were doing or simply didn't care.

To top it all off, the customer service at the front desk was atrocious. The staff were rude, unhelpful, and acted like they were doing me a favor by even acknowledging my presence. Their dismissive attitude added insult to injury and made an already horrible experience even worse.

I cannot believe how badly this spa is run. Save yourself the trouble and stay far away from My Spa Retreat. This place is a nightmare!
Written July 7, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Emily
Montreal, Canada2 contributions
1.0 of 5 bubbles
Mar 2024 • Friends
had the absolute misfortune of visiting this spa, and it was hands down the worst experience I’ve ever had. From the moment I walked in, it was clear that customer service is not a priority here. The staff were not only unprofessional but also outright rude. They seemed completely disinterested in providing any level of service, let alone a pleasant one.

To make matters worse, the owner was utterly incompetent and unhelpful. Her dismissive attitude towards customers is shocking. When I tried to address my concerns, she was condescending and unapologetic. It’s apparent that she has no idea how to run a business, let alone a spa where relaxation and customer satisfaction should be key.

The overall environment was chaotic and poorly managed. Appointments were delayed without any explanation, and the facilities were far from clean. It’s evident that the staff lack proper training and the management is completely out of touch with what it means to provide a decent spa experience.

I would strongly advise anyone considering this spa to steer clear. There are plenty of other places where you will be treated with respect and receive the service you deserve. This spa, under the horrendous management of Christine Cohen, is not one of them. Save your time, money, and sanity – go elsewhere.
Written July 5, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Amanda W
1 contribution
5.0 of 5 bubbles
Dec 2023 • Solo
An incredible experience. I have frequented the Spa Retreat for many years, and I will say, all of the services that I have received were outstanding! I have always been greeted warmly, the staff are so friendly and attentive, everyone truly is amazing there. The building itself is gorgeous, with so much character and charm. The ambiance of the entire place instantly relaxes and calms my busy mind. I'm a working mom of three young kids and I feel any weight on my mind lift immediately once I step through the doors. My favourite services have always been a massage, facial and pedicure, but recently I gave their new service called "The Holy Grail" a whirl and ohhhh myyyyy goodness. You are in a heated bed, and the focus is on the scalp, shoulders and neck at the beginning, then the massage moves to legs and feet, adding in hot towels, scrubs and masks for both legs. And last is back to the head for a relaxing facial massage to tie it all together. The entire experience puts you in full relaxtion mode, you have no choice really. Honestly, it's unreal. It's a fantastic option to combine all my favorites (annnnd I booked a pedicure afterwards) and I truly just didn't want to leave.

I would definitely recommend! There is not one bad thing to say about any of experiences there. It's so easy to get wrapped up in the chaos of life, and not focus on self care. When you finally do decide to give yourself a treat (or two or three) this is definitely the place to go.
Written March 5, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Gosia L
Ottawa, Canada6 contributions
5.0 of 5 bubbles
Feb 2024 • Solo
Last week I had yet another wonderful experience at the Spa Retreat Kanata. Following a full body massage with Jackson Tory I was treated to a facial by Isabella Urban. The entire experience was extremely relaxing and I felt as if I just came back from a month holiday. Highly recommended!!!!!
Written March 3, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tammy T
1 contribution
5.0 of 5 bubbles
Feb 2024 • Friends
OMG ladies!!! Book yourself the HOLY GRAIL! What a wonderful escape, like a vacation at home. Thank you Izabela for always taking care of me. Fantastic pedicures, beautiful shellac nails and wonderful facials. You are the best ❤️
Written March 1, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Julie F
1 contribution
5.0 of 5 bubbles
Nov 2023 • Solo
This review is also for owner of Spa Day Retreat in Kanata (Christine) thank you for hiring Ashley. I had a facial and pedicure with her yesterday late afternoon and she was lovely, kind and professional, not to mention, very good at her job. I have been a frequent customer before COVID and was happy to return upon receiving a gift certificate for my recent birthday. Before the facial began, I experienced a feeling of anxiety and Ashley helped me through it and made my visit pleasant and calming. She's a gem! Thanks again!
Julie
Written November 30, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

valerie0ttawa
Ottawa, Canada4 contributions
5.0 of 5 bubbles
Sept 2023 • Solo
Debbie Collins is absolutely amazing! She has been my hair stylist for over 5 years and she is very professional.
Written September 5, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

solo
2 contributions
5.0 of 5 bubbles
Nov 2021
Visiting Ottawa .. FOUND THIS GEM .. WILL BE BACK ON MY MONTHLY TRIPS TO OTTAWA thank you all for the warm welcome and superior services 5*****
Written November 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dr. Berzsenyi
Ottawa, Canada134 contributions
1.0 of 5 bubbles
Jul 2021 • Solo
For today my wife booked her OxyGeneo Facial treatment which she has been waiting for a long time to replace what she earlier used microdermabrasion that is not offered anymore.
The treatment price is $170 after tax and took them to finish 20 minutes (!) and she has absolutely nothing on her face, on her skin. The “treatment” is useless I wouldn’t recommend to anyone, nor The Spa at all. The old location was full of friendly staff but not this.
Written July 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jeff Gonzalez
1 contribution
1.0 of 5 bubbles
Sept 2020 • Family
We felt completed defrauded by this company. We called to book massage therapy appointments for 3 members of our family. After the massages were finished and it was time to pay, we were refused receipts for a benefits claim, because the people massaging us were not registered massage therapists, but visitors from out of country. We had to pay about $300 without benefits receipts. When we contacted the management, they acknowledged the confusion, but insisted their hands were tied, and no refund would be provided because we received services.

We will never set foot at this place again. It was our first time and last time.
Written September 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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The Spa Day Retreat - All You Need to Know BEFORE You Go (2024)

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