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Fantastic experience with good combination of four different restaurants from starter to dessert. And Nick was a great company! Worth it!
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Date of experience: September 2020
Helpful
A great night out walking around the downtown area. We got to meet and chat with some new people and had a great time. The directions to the meeting spot were quite accurate. The weather was cold, but the walks between destinations were not so long as to be uncomfortable. The food and wine pairings were excellent with the stops being adventurous enough for those who enjoy that, but not so different that a meat and potato type would be put off. All in all lots of fun had!…
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Date of experience: February 2020
Helpful
We had booked a tour for Valentines Day and were quite excited to go as we had heard how fun these tours are. We arrived at the meeting spot and no one was there, no guide or other tour guests. Another couple then arrived for the same tour, they had received an email about the tour starting early, but we never received that email. We all waited over 30 minutes and no one ever showed. We all called, texted, Facebook messaged and so on and got no reply. We were pretty disappointed with how a company that runs at night, had no support running for I instances such as this. Overall, we felt that this company handles matters in a pretty unprofessional way, and recommend that they update their support system.…
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Date of experience: February 2020
1 Helpful vote
Helpful
Response from CoreyJ6770, Owner at Ottawa Tasting Tours
Responded Feb. 26, 2020
Hi Melisa and fellow readers Although we have already spoken, I felt I owed an explanation on here aswell. I apologize for the series of incontinence events. As the owner, I am the main point of contact for all of the tours. This particular February 14th, I was flying back into the country did not have access to my phone until later that night. Although I thought I had taken every precaution and had given our tour guide all of the information he needed to be able to contact you, he failed to do so. Once the tour started, and you were not there, he should have called to see where you were. At this point, he said he couldn't find the contact number, and with other guests waiting, he proceeded with the tour. I want to be clear we are not making an excuse and take full responsibility for what happened that night and have made sure that something like this won't happen again. We can only offer our sincere regrets that we did not do more to prevent this from happening and offer a full refund and a complimentary tour for you and your date when convenient.
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My husband and I had a fabulous time. Nick showed us the ropes and made our tour interactive and flow seamlessly. We appreciated that the 4 restaurants were all different and unique to one another. The food was great, as was the company- would definitely recommend!
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Date of experience: February 2020
Helpful
Our host showed up in sneakers, jeans and a hoodie, not setting a good tone for a foodie tour of nice restaurants. He made his best awkward jokes to try and cover the fact that he didn't know what wines we were being served, or what we were about to eat. Maybe we're just picky because we've done a lot of tours, but we were expecting to learn about what we're being served, maybe a little local history, Instead we walked away a little bored, and still hungry.…
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Date of experience: January 2020
1 Helpful vote
Helpful
Response from CoreyJ6770, Owner at Ottawa Tasting Tours
Responded Jan. 20, 2020
Thank you for your review. I will address this with our guide. We don't enforce a uniform, but do instruct our guide to dress professionally when conducting the tours. The guide should have been familiar with the menu and wines, but we tend to leave the explanation of the wine to restaurant Sommolieres, I apologize for the poor experience.
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