Grand River Rafting Company

Grand River Rafting Company

Grand River Rafting Company
4.5
River Rafting & Tubing • Self-Guided Tours & Rentals • Stand Up Paddleboarding • Kayaking & Canoeing
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8:00 AM - 7:00 PM
Monday
8:00 AM - 7:00 PM
Tuesday
8:00 AM - 7:00 PM
Wednesday
8:00 AM - 7:00 PM
Thursday
8:00 AM - 7:00 PM
Friday
8:00 AM - 7:00 PM
Saturday
8:00 AM - 7:00 PM
Sunday
8:00 AM - 7:00 PM
About
Grand River Rafting offers 2-5 hour wilderness paddles near Toronto, Ontario. As you paddle, you can try fresh water springs, go swimming, view wildlife or picnic on an island. Choose from five routes with a selection of 9 different boats. Located about 60-90 minutes from London, Waterloo, Toronto and Niagara.
Paris, Ontario, Canada

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Travellers talk about
(13 reviews)
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
292 reviews
Excellent
238
Very good
35
Average
8
Poor
5
Terrible
6

Rach W
1 contribution
Aug. 2023 • Couples
Decided to book the tandem kayak experience for my and my partner as something to do while we were enjoying a mini weekend getaway.

The volunteers prep you well before you get in the kayak and everyone is super friendly. We chose the tandem kayak and since we'd both never tried it, we thought the next 2-3 hours going to be quite the adventure, especially hearing that there were rapids along the route.
And what an adventure it was.

**FULL DISCLOSURE: I understand that what transpired next was my fault, as I had the plastic ziploc back with my phone and car keys out in my lap because I wanted to take pictures as we went along our route. I am not blaming the staff nor anyone else. However, I hope that my experience can be a warning to others.**

Our kayak hit a rapid and we flipped with the ziploc bag carrying my phone and car keys literally thrown from my lap and into the river and I watched as it was carried away by the current.

If anything, I hope my experience is a warning to others: don't play on your phone and keep them safely tucked away in your lifejacket pocket OR in a dry bag. You never know when you'll hit a rapid wrong and everything will just tip.

The staff and owner were super duper kind as my partner and I pulled up at the end of the route and explained what had happened. They told me that situations like these happen way too often, with at least one customer saying they lost a phone each day they're open for operation.

A suggestion I have is to potentially install paid lockers to keep stuff like car keys (or items of importance that you can't keep in the car but are also too important to bring with you down the river). Even if your phone is gone, at least you can get into your car!

That being said though, I would definitely come back so that I can actually enjoy the entire experience again (with the proper safety precautions). The staff are extremely friendly and kind, and the route is actually quite serene. The rapids are super fun to cross, as long as you do it right.
Written August 30, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a great opportunity to share what many paddlers use to waterproof their keys and phones. The best solution is to purchase a waterproof phone bag that is attached to a cord, which is worn around the neck. Thus if a tip-over, everything stays with the paddler and does not float away. Though a simple idea... the neck pouches work great! Ziplocks work, but as this customer experienced... stuff can float away. Many people pull out their phones for photos... but there is no need to pull out your vehicle keys when paddling. With that in mind... we suggest keeping keys and personals in a separate secure location from the phone when on the water. Small suggestions like these are a good precaution when the unexpected happens. Thank you for sharing your insight.
Written September 6, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

JeniaToronto
Hamilton, Canada183 contributions
Aug. 2022 • Friends
Friendly staff east shuttle. The turbo tube is the best. Bring a rope or something to tie onto a friend. Bring food tiny cooler for between legs and water or drinks it’s a long day. Sunscreen and hat a must. So much fun. Sometimes have to get out and walk if shallow but mostly can just float. Best day ever. I go every summer.
Written July 1, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Passenger556696
1 contribution
Aug. 2022 • Friends
In their briefing they should advise people that the water levels are so low there’s so many rocks that you will get stuck so you have to get out of your boat and pull yourself out of it many times also we got stuck with a crappy blowup tandem which swayed from side to side and was very frustrating not the best experience today.
Written August 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I always have to smile when people complain about being stuck on rocks. From 50 years of paddling the Grand, I know what that is about... been there... done that!!!! To be honest... "advising on river levels" and "the choice of boats" make absolutely no difference when it comes to getting stuck on rocks. What makes a difference... is the person being skilled at reading the river. It blows the novice away that while they are stuck... an experienced person sails through. Unfortunately the skill of river-reading cannot be taught at a map talk... it is only learned by experience. So be patient with yourself... look at the choices you make... note what worked and what did not work. Some people are quick to learn... and some people just aren't and get frustrated like this customer did. But with time, you will be the one sailing through... looking at the novices kissing rocks. The attitude of paddlers about rocks reminds me of the story of two boys digging in a manure pile... One is frowning and glaring away sayiny "poop, poop, poop." While the other one is madly digging away, saying " where there is poop... there is a pony! So enjoy the river... learn by your mistakes... and have a great day out there. Actually, we do an advisement on the water levels for all our customers before they come. Every customer gets a link on their confirmation... https://grandriverrafting.ca/todays-grand-river-weather-update. This river advisement is in the weather alert for the day, called RIVER CONDITIONS". So please take a moment to read your river conditions before coming... and you won't be disappointed.
Written August 15, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lori C
1 contribution
Aug. 2022 • Family
The staff at the exit point at Brant Conservation area failed miserably at doing the bare minimum in recognizing a situation where simply some empathy would have been appreciated when trying to assist a member of our party experiencing severe leg cramping exit the river. We were very rudely told that we couldn’t stop at “their” exit point (let alone provide any assistance) and needed to continue down the river to the next exit which could have put our family member at further risk.

Garth your “qualified Water Safety Specialists, CPR & First Aid certified” team need significant re-training. I would not trust my family’s safety in their hands.
Written August 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a great opportunity to talk about our medical river emergency protocol on private property. When a medical emergency at our private launch occurs, our staff is instructed to immediately get that person off the river and bring in an ambulance. Our staff did not deem a leg cramp as a medical emergency requiring immediate exiting and an ambulance. But what this reviewer is missing is the unsafe decision the family was making... It was not a safe choice for their family member with the leg cramp, get out at our launch and then weave their way through our equipment to access the road 90 meters away. Walking that far would aggravate the spasm. Especially, when the same person could float 10 minutes down the river, stay off their leg and walk 5 meters to a family-waiting car. The safest choice here is simple: And it does not require a qualified Water Safety Specialists, CPR & First Aid certified team member to make it. "That simply floating down the river for 10 minutes... was a far better and safer decision then having a person with a leg cramp walk for 90 meters." I agree with the staff's decision... a good call.
Written August 5, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

melaniemarie71
Burlington, Canada3 contributions
Jul. 2022
The Big Creek trip in Port Rowan was visually stunning. It is called the Canadian Amazon for a reason. The slow river paces gives you a chance to take in the views while kayaking.
Written July 10, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Taher A
1 contribution
Jun. 2022
A must-do if you're in the area. We decided to go with the kayaks and it was exactly as we hoped it would be. It felt like we were kayaking through the Amazon. Our instructor was very friendly & he explained everything in detail. Highly recommended!
Written June 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

969nicoleg
Ancaster11 contributions
Aug. 2021 • Friends
I love that we can either rush through it or take our time - it is an activity for all ages and experience - so much fun!!!
Written May 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

GRiih
St. Catharines, Canada45 contributions
Sep. 2021
We found our experience Grand River Rafting very well organized and enjoyable. We were contacted the evening before our visit. The river was running very fast so we were offered the option of cancellation with a full refund, rebooking to an alternate date or the option of taking a Yak, which would be more stable than a tandem Kayak (which is the option we selected). Our drop off point was also changed to lengthen the distance of the trip because of the fast speed of the water. We appreciated this flexibility to optimize our safety and enjoyment of our trip. The staff were all very friendly and helpful. We thoroughly enjoyed our trip down the Grand River!
Written September 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Eva R
1 contribution
Sep. 2021 • Family
Thank you so much for a great experience! Very accommodating and flexible as we arrived late due to car trouble. This is a wonderful way to spend a day outdoors. Suitable for many skill and fitness levels. My son, who has a developmental disability and limited physical stamina had a great time and was able independently navigate the river. Highly recommend!
Written September 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mary Ann W
1 contribution
Sep. 2021 • Family
Unfortunately I didn’t get to go because I hurt my foot and I couldn’t go. I had already rescheduled previously, and I was told because I rescheduled I couldn’t get a refund, not even a 75% refund. It clearly states on the website, “If cancellation is given 48 hours in advance, there is a full deposit refund… If cancellation is given the day before, there is a 75% refund.”
I canceled more than 48 hours away and I was told because I rescheduled previously I didn’t qualify for a refund or a partial refund but I qualify for a credit note for this season which ended in less than ten days…. Given the flexible COVID regulations that all the businesses have, this doesn’t make sense… they’re basically forcing you to go and spread Covid if you get it because if you had already rescheduled you won’t get any money back… just beware, the website doesn’t state this so watch out before you book.
Written September 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have to smile when the review states this… “ they’re basically forcing you to go and spread Covid if you get it because if you had already rescheduled you won’t get any money back” This is the perfect opportunity to share our policy about a person cancelling due to COVID concerns. We have this health policy in place so that... " the customer is not forced to come and spread Covid!!! " 1) If a “Covid Concerned Customer” cancels under 48 hours, they will not lose the 25% refund cancellation fee… but instead can choose another date, once they are proven Covid negative. 2) A “Covid Concerned Customer” can choose any date up until the end of the season for that given year… providing boats are available. 3) The “Covid Concerned Customer” can choose another type of boat. And if more costs, pay the difference, but if less costs… there is no refund of the price difference. 4) The “Covid Concerned Customer” cannot get a refund… only choose another date or default their payment if not used by the end of the season. Ironically, our staff applied our COVID health protocol to this customer… to help them, since their cancellation notice was under 48 hours. The person cancelled under the 48 hours window on Aug 22, 2021. Our office staff emailed the customer, giving them two choices 1) They could immediately cancel and lose the 25% deposit 2) Or… we could waive the 25% cancellation fee, allowing them to rebook anytime until Oct 11, but there would be no refund if not used up by the end of the season. A time window of 49 days. The customer was thankful and agreed to the new cancellation conditions with no refund, and re-booked Sept 11, 2021. Then on Sept 8, 2021… the same customer cancelled and wanted a refund. Our office shared with the customer the trail of emails… where this customer agreed to a new cancellation agreement, which circumvents the cancellation policy on our website. Our office told the customer that even though they could not get a refund, they could still rebook up until Oct 11, 2021… which is 30 days, not 10 days as the customer claims. The customer then demanded the refund with a 25% retainer loss, as stated on the website, ignoring the fact that they had consented to no-refund. The customer also threatened to give a negative review if they did not get their money. This is like the person playing euchre… who puts a card down… and then pick the card back up to play something better instead! You cannot do that.
Written September 10, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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GRAND RIVER RAFTING COMPANY - All You Need to Know BEFORE You Go (with Photos)