Elmwood Spa
Elmwood Spa
4
9:00 AM - 8:00 PM
Monday
10:00 AM - 9:00 PM
Tuesday
10:00 AM - 9:00 PM
Wednesday
10:00 AM - 9:00 PM
Thursday
10:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 8:00 PM
Sunday
10:30 AM - 6:30 PM
About
Canada's favourite urban oasis, located in the heart of downtown Toronto. With four floors of treatment and renewal options, retreat packages, couples retreats, Water Therapies (swimming pool, whirlpool and steam), two restaurants and a juice bar, Elmwood Spa offers more than any other day spa in Toronto.
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The area
Address
Neighbourhood: Downtown
At the heart of Toronto, Downtown is the destination for cheap eats and fast fashion. Cut through by hip and trendy Yonge Street, the vibe here is young, with a strong student influence from the Ryerson University Campus. As a result, the Downtown area is always in flux: undergoing the construction of new facilities, with fresh retail spaces and pop-up cafes. Home to Toronto's largest indoor shopping mall, a number of vintage cinemas, and a healthy nightlife centered on the area's Distillery District bar and clubs near the East End, it's both an easygoing daytime spot and a popular party place after sunset. It also features some of Toronto's best outdoor landmarks, including Yonge-Dundas Square and the Nathan Phillips Square: perfect for a concert, a skate, or a relaxing sit-down.
How to get there
- Dundas • 3 min walk
- College • 5 min walk
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Best nearby
Restaurants
4,113 within 5 kms
Attractions
545 within 10 kms
Contribute
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
4.0
755 reviews
Excellent
332
Very good
186
Average
95
Poor
76
Terrible
66
LightPacker753891
2 contributions
Nov. 2023 • Solo
For an upscale spa in Toronto, I was very disappointed with my experience. The pool area was loud and crowded, the hot tub was at capacity for the majority of my time in the pool area and there were no available chairs. As well, the locker room was busy, there was a long line up for check-in and the elevators were packed. It was not the relaxing experience I expected. When I told the receptionist about my experience, her response was "yeah, it's really busy today. You should come back on a Tuesday." Very disappointed.
Written November 13, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to share your feedback with us. We regret that your recent visit to Elmwood Spa did not fully meet your expectations.
We understand the importance of creating a tranquil and peaceful environment. Our priority is the comfort of our guests, and we will address this issue with our management team to ensure the best possible experience for our guests, particularly during our busiest periods.
We have shared your feedback regarding the Guest Service Representative's response with our management team to ensure improved communication regarding our Whisper Zone policies and to better address guest concerns in the spa.
Unfortunately, we cannot locate you in our system with the name provided here on Trip Advisor. If you would be open to discussing your concerns further, please send us a quick note referring to your review to Our Contact Centre Manager at spires@elmwoodspa.com. Please use your name "LightPacker753891" in the subject line to ensure your mail can be tracked and responded to promptly. Once again, we appreciate your feedback and hope to welcome you back in the future for a more enjoyable spa experience.
Written November 22, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Private p
Toronto, Canada1 contribution
Oct. 2023 • Solo
This has, by far, been my worst experience. I was running late (my fault), there was lots of traffic getting into the city. I got there and got a 20-minute massage (I am surprised they were not willing to work with me and offer an alternative) because I was late and charged the total price of $211.31; now, had they given me a choice, I would have left, which would have been cheaper than wasting my time with that massage. Afterward, they put you in the locker where you can get water therapy; at this point, I did not want to waste my time with the facial; everything seemed pointless and useless, so I left. I would not recommend this place.
Written October 27, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Voula, we regret to hear that your experience at Elmwood Spa did not meet your expectations.
We strive to provide our guests with an enjoyable and relaxing experience, but as you were 20 minutes late and all our services are time-bound, we informed you your massage time would be affected. We require guests to arrive at least 30 minutes before their services to ensure that they can relax, prepare, and receive complete services.
As you booked a package, which included a 50-minute Swedish massage, Water Therapies, and a 50-minute Essential Facial, we could not reduce the price of the massage because the package was already giving you a discount of $72.
It's unfortunate that you decided to cancel your facial. Please note that as per our cancellation policy, we require a 48-hour notice to cancel or reschedule à la carte services or Spa Retreats. Therefore, the cancellation fee was charged. If you have any further concerns, please feel free to contact our Contact Centre Manager at spires@elmwoodspa.com. She will be happy to assist you. Thank you.
Written November 3, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Try2TravelSustainably
Hamilton, Canada238 contributions
Nov. 2022 • Friends
Went to celebrate a 70th with 5 friends. The package deal was good with lunch and services. Our service was a little inconsistent from provider to provider which was disappointing. The entry pool was very busy and not spa like at all.
Written October 15, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review. We are glad you enjoyed your spa retreat and lunch. We value your feedback and apologize for any inconsistencies you encountered with the services. We understand that a seamless and enjoyable experience is crucial, especially when celebrating a special occasion.
Our top priority is the comfort of our guests, and we will address these issues with our management team to ensure the best possible experience for our visitors, particularly during our busiest weekend periods.
Unfortunately, we cannot locate you in our system with the name provided here on Trip Advisor. If you would be open to discussing your concerns further, please reach out to us at spa@elmwoodspa.com. We hope to welcome you and your friends again for a more enjoyable and relaxing experience.
Written November 7, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Journey09447531579
1 contribution
Oct. 2023 • Solo
Beautiful clean facilities. Swedish massage facial and lunch were all excellent. Staff are friendly and well trained. Very relaxing day. Will definitely be returning.
Written October 5, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there! Thank you so much for taking the time to share your experience! We're delighted to hear that you enjoyed your visit to Elmwood Spa. It's wonderful to know you enjoyed our facilities and services. Our team takes great pride in delivering exceptional service and creating a welcoming environment for our guests. We're thrilled that our team met your expectations and gave you a memorable experience.
We look forward to welcoming you back for another relaxing day!
Written November 6, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Barclay 254
Mississauga, Canada13 contributions
Aug. 2023 • Couples
Very relaxed atmosphere and always excellent services. I gave been to many spas over the years but The Elmwood is my go to spa at home and still my favourite. Beautiful building and history too. Highly recommend if you want something not too ostentatious but highly professional and relaxing.
Written September 2, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for taking the time to share your wonderful review!
We're so glad to hear that you consider us your favourite spa! Our team takes great pride in creating a calming environment while delivering exceptional professionalism.
The rich history and beautiful architecture are part of what makes Elmwood Spa a unique and special place. We are honoured that you find these aspects appealing.
Your recommendation means a lot to us. We look forward to welcoming you back to Elmwood Spa for many more relaxing spa experiences.
Written September 7, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
alice l
1 contribution
Jun. 2023 • Couples
I made reservations for my sister in law and brother for a couples retreat as a gift, they were so happy of their experience and they told me that the staff were so nice and accommodating to them till the end of their appointment and services!
Written June 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Alice! Thank you for sharing your sister-in-law and brother's wonderful experience at Elmwood Spa. We are thrilled they enjoyed their couples retreat and appreciated our friendly and accommodating staff. We can't wait to have them back for another refreshing visit, and we're excited to welcome you for an amazing and peaceful experience!
Written June 14, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Le L
Toronto, Canada1 contribution
May 2023 • Solo
Amazing front desk and hair stylist! I usually go for massage facials and lunches, but hair is a welcome addition! As well I look forward to next visit for any beauty treatment! And lunch and pool time!
Written May 15, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We're so glad you were able to enjoy your hair service with us! We will certainly let our stylist Luca know how much you enjoyed it. Thank you for your continued loyalty. We look forward to seeing you again soon for another service!
Written May 17, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trish T
1 contribution
Feb. 2023
I can't speak to the spa experience as I never got there. Multiple attempts to book a day spa by phone (from a city other than Toronto) as a gift and lengthly waits on hold followed by someone saying they were too busy to book me and would call back, but never did.
Hope their in-person service is better than that!
Hope their in-person service is better than that!
Written February 13, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trish, we are so sorry to hear that your booking experience has not been reflective of our standards of excellence. We have been experiencing higher than usual call volumes with Valentine's Day. It is always our top priority to attend to guests in a timely manner, and we appreciate you bringing this to our attention so that we can raise the issue with our management team.
Written February 23, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FluffyToronto
Toronto, Canada230 contributions
Feb. 2023 • Couples
All our services were exceptional.
We had facials, relaxing massage and hot stone.
Hot stone was a bit underwhelming- not sure if it was a chair or cart being moved around the room but it sounded like a hospital cart and was extremely noisy for a massage room.
Facials were excellent.
We had facials, relaxing massage and hot stone.
Hot stone was a bit underwhelming- not sure if it was a chair or cart being moved around the room but it sounded like a hospital cart and was extremely noisy for a massage room.
Facials were excellent.
Written February 7, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much for taking the time to review your Elmwood Spa visit. We are happy to hear that you enjoyed the services and are sorry that the noise had an impact on the massage --we will remind service providers to continue being mindful of their noise levels in order to provide a consistently serene experience.
Written February 23, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicole B
1 contribution
Jan. 2023
Best spa experience in the City!! Can't say enough good things about service and amenities. The RMT's are incredible, staff are very friendly, and the amenities are to die for. The restaurant is delicious as well. Overall a very relaxing and lovely day!
Written January 9, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your kind words, Nicole! We are delighted that you enjoyed your visit with us, including the services and 3 course lunch.
Written February 23, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gosia B
Toronto, ON36 contributions
What line of products is used for facials?
louisae17118
Toronto, Canada59 contributions
Guinot is the main one but there are others.
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Claim your listingELMWOOD SPA - All You Need to Know BEFORE You Go (with Photos)
Frequently Asked Questions about Elmwood Spa
- Elmwood Spa is open:
- Sun - Sun 10:30 a.m. - 6:30 p.m.
- Mon - Thu 10:00 a.m. - 9:00 p.m.
- Fri - Fri 9:00 a.m. - 9:00 p.m.
- Sat - Sat 9:00 a.m. - 8:00 p.m.
- Hotels near Elmwood Spa:
- (0.03 km) Luxury Condo Steps from Eaton Centre
- (0.05 km) Luxury 1 Bedroom in Central Location
- (0.06 km) Centrespot Comfy Condo in Downtown Toronto
- (0.15 km) bE SixFifty Hotel
- (0.10 km) Chelsea Hotel Toronto
- Restaurants near Elmwood Spa:
- (0.00 km) Bangkok Garden Restaurant
- (0.01 km) Terrace restaurant
- (0.05 km) Adega
- (0.06 km) Jackson's Burger
- (0.06 km) Elm Street Italian Deli