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Elmwood Spa

18 Elm St, Toronto, Ontario M5G 1G7, Canada
+1 416-977-6751
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Review Highlights
Efficient but not relaxing

I booked a bridal mother/daughter spa day for my new to be sister-in-law and our daughters. The... read more

Reviewed 1 week ago
Joanne V
,
Toronto
Disappointed, to loud and rowdy

My partner and I decided to book a couples massage for the afternoon. The massage all in all was... read more

Reviewed 2 weeks ago
Lauren_Puig
,
London, Canada
Read all 541 reviews
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Canada's favourite urban oasis, located in the heart of downtown Toronto. With four floors of treatment and renewal options, retreat packages, couples retreats, Water Therapies (swimming pool, whirlpool and steam), two restaurants and a juice bar, Elmwood Spa offers more than any other day spa in Toronto.
  • Excellent44%
  • Very good26%
  • Average13%
  • Poor10%
  • Terrible7%
Travellers talk about
“steam room” (62 reviews)
Closes in 10 min
All hours
Hours Today: 10:00 - 21:00
LOCATION
18 Elm St, Toronto, Ontario M5G 1G7, Canada
Downtown
CONTACT
Website
+1 416-977-6751
Write a Review
Reviews (541)
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1 - 10 of 541 reviews

Reviewed 1 week ago

I booked a bridal mother/daughter spa day for my new to be sister-in-law and our daughters. The reservation agent was extremely efficient and I had high hopes for the day. Upon arriving, we immediately felt de-humanized by the check in process. It felt like we...More

Thank Joanne V
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded 2 days ago

Dear Joanne, We appreciate you taking the time to provide us with your feedback. It is delightful to hear that you had a positive experience with the booking process. However, we are disappointed that you felt the check-in process and services were not at the...More

Reviewed 2 weeks ago

My partner and I decided to book a couples massage for the afternoon. The massage all in all was good. However, with your stay, your are able to use the water therapies to unwind before treatments. The water therapies consists of a small pool, hot...More

Thank Lauren_Puig
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded 1 week ago

Dear Lauren, Thank you for providing us with your feedback. We are glad to hear that both you and your husband enjoyed your massages. It is disappointing however, that you were not able to fully enjoy the Water Therapies. Spa visits are meant to be...More

Reviewed 2 weeks ago

I won't even get into the details of my 'non'relaxing' treatment. From a provider who chewed gum throughout, to the ratted old magazines left out for me to peruse while I was in the infa red sauna. I made the best out of it but...More

Thank TorontoFanula
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded 1 week ago

Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your visit. We are very sorry to hear that your experience did not meet your expectations. Gum-chewing is certainly not permitted with our staff, and we will address this. With...More

Reviewed 2 weeks ago via mobile

I booked a couple's massage & a hair treatment for myself and my 14 year old daughter. A mother-daughter afternoon! We were welcomed to the spa, given robes to change into and we spent a hour at the pool and surrounding area. There was comfortable...More

Thank Susan W
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded 2 weeks ago

Dear Susan, Thank you for taking the time to provide us with your feedback! We're so glad to hear that both you and your daughter enjoyed your visit, including time spent in the water therapies, as well as your treatments. We will pass along your...More

Reviewed 3 weeks ago via mobile

Had a a great day. Started with a massage. Then lunch, facial, manicure and finished with a pedicure. What relaxing day. Fantastic staff, food and experience. I would highly recommend it to anyone. Thanks for the great day.

Thank GZtraveler
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded 3 weeks ago

Dear Valued Guest, Thank you for your kind words! We're happy to hear that you enjoyed a full day of relaxation at the spa, and hope to welcome you back soon. Best, Marie Picton, Executive Manager

Reviewed 4 weeks ago

I visited the spa with a friend and got an 80 minute aromatherapy massage. Upon check in, they have someone greet you and bring you to the lockers. The locker room is cramped and there is hardly any space in the locker itself - that...More

2  Thank Marisa M
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded 3 weeks ago

Dear Marisa, Thank you for providing us with your feedback! Though we find that most guests are able to fit their personal belongings in the change room lockers, our staff are trained to offer guests the option to safely store larger bags or items on...More

Reviewed 4 weeks ago

I wrote a review in 2013 and am back at the Elmwood. Not my first visit since they finally upgraded the mani pedi area. But this was the first time that I realized they put the stylists right in the room with the mani pedi...More

2  Thank meanderingtraveller
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded 4 weeks ago

Dear Valued Guest, Thank you for providing us with your feedback, we appreciate your loyalty over the years. It is disappointing to hear that your most recent visit was not enjoyable. We can understand your frustration and concern with the noise coming from the styling...More

Reviewed 13 June 2017

We love to go to Elmwood Spa for several reasons. First of all, it's a very nice spa with great service and amazing staff. What I love about it is that you can spend at least good 5 to 6 hours there. This is not...More

Thank Julia Y
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded 4 weeks ago

Dear Julia, Thank you for your review! We are delighted to hear that you continue enjoying your visits to the spa, including the amenities and services. We appreciate your loyalty, and look forward to welcoming you back for a day of pampering. Best, Marie Picton,...More

Reviewed 10 June 2017 via mobile

Dropped in here while in Toronto on a business trip and I was so disappointed. It was packed (really packed) full of groups of friends laughing drinking eating and speaking as if they were at a club. Fine if you're at a club, but that's...More

4  Thank felixabroad
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded 4 weeks ago

Dear valued guest, Thank you for taking the time to tell us about your visit. At Elmwood spa, we always strive to provide our guests with a serene and relaxing environment, and can understand your disappointment that this was not the case. We do have...More

Reviewed 2 June 2017

My mother and I booked a whole day spa and they got the dates wrong and they ruined our day and they wouldn't accommodate us for that day! My friends, family will never go back there again. We also found they are way overpriced for...More

2  Thank Summer_ET
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded 3 weeks ago

Dear Valued Guest, Thank you for getting in touch with us regarding your experience. We are very sorry to hear that there was a mix-up with your appointment. Spa visits are meant to be a relaxing experience, and it is disappointing that you were not...More

Nearby
Downtown
At the heart of Toronto, Downtown is the destination
for cheap eats and fast fashion. Cut through by hip
and trendy Yonge Street, the vibe here is young, with
a strong student influence from the Ryerson University
Campus. As a result, the Downtown area is always in
flux: undergoing the construction of new facilities,
with fresh retail spaces and pop-up cafes. Home to
Toronto's largest indoor shopping mall, a number of
...More
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