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Senses Spa

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123 Queen St W | Sheraton Centre Hotel-Concourse level, Toronto, Ontario M5H 3M9, Canada
+1 416-304-1444
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Review Highlights
Worst RMT massage

It is a disgrace to RMTs to call the massage I received a deep tissue or rmt. As soon as therapist... read more

Reviewed 3 weeks ago
Simona D
via mobile
Massage

My husband and I booked a getaway night in Toronto that included a hotel stay and morning massage... read more

Reviewed 5 November 2016
LLigers
,
Orillia, Canada
via mobile
Read all 17 reviews
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scape from your busy and stressful day by visiting the relaxing environment of SENSES SPA, located on the lower concourse level of the well-known Sheraton Centre Toronto Hotel. Successfully operating since 1996, SENSES SPA has been providing a wide selection of Health and Beauty services such as Massages (by RMT), Facials, Body Wraps, Body Contouring (low level laser therapy), Laser Hair Removal,Skin Rejuvenation,Chemical Peels, Microdermabrasion, Botox and Fillers, Manicure & Pedicure, Waxing, and Spa packages, all at competitive prices. Our boutique Spa is pleased to offer unique 24K Gold Facial Masques Leave your day behind and indulge in a world of delightful bliss!
  • Excellent17%
  • Very good11%
  • Average17%
  • Poor11%
  • Terrible44%
3 weeks ago
“Worst RMT massage ”
5 Nov 2016
“Massage”
Closed Now
Hours
Hours Today: 10:00 a.m. - 8:00 p.m.
LOCATION
123 Queen St W | Sheraton Centre Hotel-Concourse level, Toronto, Ontario M5H 3M9, Canada
Downtown
CONTACT
Website
+1 416-304-1444
Write a ReviewReviews (17)
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1 - 10 of 16 reviews

Reviewed 3 weeks ago via mobile

It is a disgrace to RMTs to call the massage I received a deep tissue or rmt. As soon as therapist walked into room she said she would do shiatsu and Swedish I said I was there for a deep tissue. She proceeded to poke...More

Thank Simona D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2016 via mobile

My husband and I booked a getaway night in Toronto that included a hotel stay and morning massage. I specifically chose the Sheraton so we would have easy access to the spa. As we approached the spa, my phone started ringing...it was the spa. TWO...More

Thank LLigers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 September 2017

Please accept my sincere apology on behalf of our company. I am very sorry to learn that your experience with our spa, was less than adequate. We should of have handled the situation differently.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2016 via mobile

The massage was fine, however the massage therapist made, in my opinion, rude and unwelcome comments about my body. The facial I had was fine as well, but nothing fancy and I had no idea what products were being used on my face. Also, I...More

Thank Conway522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 September 2017

Please accept my sincere apology on behalf of our company. I am very sorry to learn that your experience with our therapist, was less than adequate. She should have handled the situation differently. She could of explained some of the products that were being used...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 8 February 2016

The Senses Spa lacks the ambiance of more expensive spas. This should not be seen as a negative. It's informal with no pretense. I had a manicure, pedicure and facial all for just over $100.00 plus of course taxes and tip. Jenny was absolutely wonderful....More

Thank hb1100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 September 2017

Thank you for your wonderful comments, We have made some changes to the spa atmosphere. We are inviting everyone to enjoy our new services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2015 via mobile

Being here for the first time, I was thinking the "Spa" would give me the spa feel. I booked a 1 hour massage + a manicure/pedicure. Massage: small room, no spa aroma & no massage type feel. The massage, however, was great! Mani/Pedi: small room,...More

Thank Asif P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 September 2017

I would like to thank you for bringing this to our attention. It will help us improve our operations and services. We are working with our clients to get a better understanding of what improvements you see we need to work on.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2015

I have been to Senses Spa many times over the years and I was always treated with kindness, fairness and professionalism. At times I had wonderful estheticians and massage therapists an rarely I had to deal with a non so competent staff member. When that...More

Thank Jasmine I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2015

Got us in on short notice, but made a pretty big booking error, which took away from the experience. It was the only Spa near our hotel that I could find open on a Sunday afternoon. Friendly service.

Thank RealRater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2014

Just left this place after waiting for 25 mins for my 11.30 appointment to start. Walked in at 11.15 and was told there was an appointment available at 11.30 to have a manicure. At 11.40 the receptionist told me that the lady doing my nails...More

2  Thank Dusty290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2014

The massage was really good, the facial I not professional at all had my face cleaned with really cold water. The pedicure room had no pedicure chairs, I had to sit on a sofa chair and had my feet soaked in a metal bowl, not...More

Thank Benfica1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2013

would not recommend this spa very poor service and poor quality polish - took three hours for mani pedi as polish kept smudging , would not dry, had to walk through concourse and hotel with disposable flip flops and tissue between toes, polish ended up...More

1  Thank c m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nearby
Downtown
At the heart of Toronto, Downtown is the destination
for cheap eats and fast fashion. Cut through by hip
and trendy Yonge Street, the vibe here is young, with
a strong student influence from the Ryerson University
Campus. As a result, the Downtown area is always in
flux: undergoing the construction of new facilities,
with fresh retail spaces and pop-up cafes. Home to
Toronto's largest indoor shopping mall, a number of
...More
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