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Miraj Hammam Spa by Caudalie

188 University Ave | Fifth Floor, Toronto, Ontario M5H 0A3, Canada
+1 647-253-5770
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Review Highlights
Lovely spa and great products

I was excited to visit the Caudalie spa for a treat, as I am a big fan of the products and there... read more

Reviewed 31 May 2017
carolyn378
,
Toronto, Canada
via mobile
Some great, some disappointing

We booked The Casablanca spa for the two of us. It cost us $900 including service which is steep... read more

Reviewed 27 May 2017
Peter H
,
Stroud, United Kingdom
via mobile
Read all 96 reviews
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An exotic oasis tucked away in the luxurious surroundings of the Shangri-la hotel in Toronto. Experience a voyage inspired from the ancient rituals of the Middle East to the vineyards of Bordeaux. Old world traditions, introduced into the new world. This will be your Miraj Hammam Spa by Caudalie Paris journey.
  • Excellent64%
  • Very good12%
  • Average11%
  • Poor5%
  • Terrible8%
Travellers talk about
“baklava” (26 reviews)
“change rooms” (9 reviews)
Closed Now
All hours
Hours Today: 09:00 - 21:00
LOCATION
188 University Ave | Fifth Floor, Toronto, Ontario M5H 0A3, Canada
Downtown West
CONTACT
Website
+1 647-253-5770
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Reviews (96)
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1 - 10 of 95 reviews

Reviewed 31 May 2017 via mobile

I was excited to visit the Caudalie spa for a treat, as I am a big fan of the products and there was an excellent deal on Groupon. I have had bad experiences before in terms of the way spas treat their Groupon customers but...More

Thank carolyn378
Reviewed 27 May 2017 via mobile

We booked The Casablanca spa for the two of us. It cost us $900 including service which is steep for two hours. The spa is beautiful, we enjoyed the ambience. We had the Hammam and Gommage to start with. A great experience but why did...More

1  Thank Peter H
MirajCaudalieTO, Manager at Miraj Hammam Spa by Caudalie, responded to this reviewResponded 29 May 2017

Dear Peter, Thank you for your feedback and review. We greatly appreciate the feedback. I am so glad that you enjoyed the experience and massage with Jackie except for the way we performed the Hammam & Gommage treatment. We will definitely pass on the feedback...More

Reviewed 10 May 2017

Let me first start out by saying that I bought two Groupons (paid $195 per person for a 45 mins massage and express facial each). A few weeks before our reso, I called to inquire about moving our appointments to earlier that day. I told...More

3  Thank ilovedgreece
MirajCaudalieTO, Manager at Miraj Hammam Spa by Caudalie, responded to this reviewResponded 13 May 2017

Dear Guest, I want to sincerely apologize that we did not meet your expectation on your visit and the confusion and misunderstanding regarding your appointment request change and your early arrival. We were able to accommodate the change in time, however the appointments would have...More

Reviewed 1 May 2017

I agree with many of the other reviewers- this spa just isn't worth the money. I went for the Hammam and Gommage as well as a massage. The spa is beautiful, but without accessible pools, steam rooms and saunas, my visit was much shorter than...More

3  Thank Ali H
Reviewed 21 April 2017

I had a lovely experience at this spa. I had a Groupon for a massage and facial, both of which exceeded my expectations. The lounge was quiet, but I did go late on a week night so that could have made a difference. My massage...More

Thank AlexandraPoprawa
Reviewed 19 April 2017

I am amazed this spa has the rating it does. It is not worth 3 stars let alone almost 5. To start with the positives, the treatments I has (massage and facial) were nice. I like the products they use. However, for the prices they...More

3  Thank JaneMarieCD
MirajCaudalieTO, Manager at Miraj Hammam Spa by Caudalie, responded to this reviewResponded 21 April 2017

Dear Jane Marie, I want to sincerely apologize for your experience not meeting your expectations and for the lack of customer service that you received. This is definitely something that we need to correct. In regards to the small ladies change room, we do acknowledge...More

Reviewed 17 April 2017

I will preface this review by saying that I don't normally write negative reviews. Out of 50 reviews, I've only had 2 rankings under 3-star... but our experience here was exceptionally disappointing. The spa looks nice from the outside and you're greeted by beautiful people...More

5  Thank Sutter93
MirajCaudalieTO, Manager at Miraj Hammam Spa by Caudalie, responded to this reviewResponded 19 April 2017

Dear Guest, I want to take this opportunity to sincerely apologize for our Spa not exceeding your expectations. It is unfortunate that you did not have the experience that we would have hoped for. Thank you for your valuable feedback on the amenities available in...More

Reviewed 19 March 2017 via mobile

Made arrangements here for a couple spa and had a massage and facials for both of us. The spa has excellent service and excellent ambiance. The waiting room area was fantastic too ( use for before and after service) and the provided a little snack...More

Thank loves_2_travel_1966
Reviewed 7 March 2017

Went to Miraj Hammam during my Staycation over the weekend. The Spat itself is lovely, but not worth the price. I had a massage and a pedicure and I could have gotten the same services done elsewhere at a fraction of a price and the...More

Thank Belinda M
Reviewed 18 February 2017

I find it very off-putting and quite a turn off that a 5 star hotel and spa requires its guests to pay $25 to use facilities. Most other spa in Toronto provides access to pool/health facilities upon booking an appointment and does not charge. When...More

4  Thank Anita V
MirajCaudalieTO, Manager at Miraj Hammam Spa by Caudalie, responded to this reviewResponded 24 February 2017

Dear Anita V, Thank you for your feedback. It is unfortunate that as we are a separate Spa from the Hotel, it's a fee that the Hotel imposes on our Spa guests and we sincerely apologize that you were unaware of it prior to trying...More

Nearby
Downtown West
Downtown West is home to Toronto's gorgeous Inner
Harbor, and is a must-visit for lovers of art and the
outdoors. The area's rich cultural heritage is
celebrated by a number of monuments and museums,
giving the neighborhood a mature feel. As a premier
destination for modern art, people here stroll through
the cool contemporary pieces at the Power Plant, enjoy
the outdoor installations along Queen's Quay and Canoe
...More
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