Strom Spa Nordique

Strom Spa Nordique, Montreal: Hours, Address, Strom Spa Nordique Reviews: 3.5/5

Strom Spa Nordique
3.5
9:00 AM - 10:00 PM
Monday
9:00 AM - 10:00 PM
Tuesday
9:00 AM - 10:00 PM
Wednesday
9:00 AM - 10:00 PM
Thursday
9:00 AM - 10:00 PM
Friday
9:00 AM - 10:00 PM
Saturday
9:00 AM - 10:00 PM
Sunday
9:00 AM - 10:00 PM
About
Come enjoy a unique relaxation experience surrounded by all the wonders of nature…five minutes from downtown Montreal. Located on the shores of a lake, Strøm Nordic Spa offers you an exceptionally beautiful natural setting.Enjoy thermal experience in nature, massages, treatments and bistro.Our facilities include outdoor whirlpools, thermal and Nordic baths, Finnish saunas, eucalyptus steam bath, thermal and Nordic waterfalls, indoor and outdoor relaxation areas with fireplaces.
Suggest edits to improve what we show.
Improve this listing
Popular mentions

3.5
375 reviews
Excellent
148
Very good
89
Average
39
Poor
40
Terrible
60

Laura L.
2 contributions
bad customer service-zero communication
Dec. 2021
its been a month that i have been tryin got reach out to book a massage for my husbands birthday and no one picks up my calls or reply to my emails to customer services, i have tried calling them like 5 times each time 20 min waiting, and nothing ... very bad spa experience form a booking perspective
Written December 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sylviane F
1 contribution
False advertising on black Friday promotion. COMPLETELY DISHONNEST !! DO NOT GO THERE !!
Nov. 2021
This spa was advertising a special for black Friday : 25% off the thermal experience, and $20 rebate on massage. I made a reservation for 2, and when came to the spa they refused to apply the promotion, stating that this was applicable only if you purchase a gift card to that effect online. I asked to purchase the said card to be able to apply it to my visit, they refused again saying it took 24 hours to activate and therefore could not be applied to my current visit. This is disgusting and definitely false advertising. I am a professional who visits spas frequently, and I will not be coming back to STROM. They can be sure I will discourage all my friends and family to go there. Worst customer service ever.
Written December 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Samy M
1 contribution
Really bad customer service and very disappointed!!
Nov. 2021
Really bad customer service, don't answer questions or try to accomodate me, even when reaching to supervisor he didn't want to help us finding a solution about our reservation, or say something about bad reception workers behavior.

Spa is full, they let too many people in. Not clean, found lot of hair and mosquitos in the water. Disgusting, bad spa experience ever, will never come back again!!
Written November 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Julio F
1 contribution
impossible to contact
Nov. 2021
impossible to contact ! Does not makes any sense that if you do a reservation you can not cancel cause they keep your money anyways !
Written November 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Gabriela D
2 contributions
bad customer service
Nov. 2021 • Friends
took 3 days to get somebody on the phone , left emails and everything and nobody answered, they don’t let you cancel you reservation, or you can cancel but they don’t refund you.
Written November 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jay
Burlington, Canada1 contribution
Terrible
Aug. 2021 • Family
Front staff was excellent, RMT was amazing....restaurant was terrible. Service was slow; waitress seemed like she went on break when we asked for the bill (40 min) and the food was unappealing to the point where we paid for two meals we didn't eat. If you plan on going just go for the RMT and Thermal experience but plan on eating beforehand.
Written August 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Nahid P
Montreal, Canada22 contributions
Very rude and disrespectful staff at restaurant
Aug. 2021
I tried this place almost each year. But this year I decide not to going back.
They have very rude staff and disrespectful. You ask a question, and they answer like they do not care about you at all. Restaurant is terrible. You wait almost 1 hour to have a table. The waitress who works there (the day we were there), was so rude. I have never been addressed by a person so rude. I do not recommend at all this place to anyone anymore.
Written August 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

falala
Montreal, Canada300 contributions
Service is still the worst
Jul. 2021 • Couples
I came once and it was the worst service.

I decide to try again after many years. Their service is still the worst. I was on hold for over 30 minutes and nobody answered. I will stop trying.
Written July 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sarah T
Montreal, Canada35 contributions
Avoid this one
Jun. 2021 • Friends
I’ve been to a lot of Nordic spas, and me and my friend decided to try out strøm last minute on a Friday afternoon. The facilities are kindof run down, some water fountains dont work and the ones that do give room temperature water. You can’t ask for water they will say no or maybe you part for it. You need to fill up your bottle in the bathroom. that was really ghetto and weird. No blow dryers, or any frills in the locker room. The staff hangout on the benches in the locker room and talk when your trying to change, which was awkward. And they kept going around and shhhh-ing everyone. It was rly strange. Never happened to me before. People where just talking quietly to each other and they came and rudely told everyone in the pool to shut up. Everyone I saw was told to shhhh at least once during their visit. It rly rubbed my friend the wrong way and ruined the experience for her. At the restaurant I asked to see a menu and the girl just pointed and said over there and we couldn’t find it anywhere, finally we noticed some menues on a reception desk down the hall.... The staff ruined the experience for me. And I’m not a picky person at all. I just wanted to relax. There are so many spas in the Montreal area, with fresh cold water and normal staff. I wouldn’t come back to this one.
Written June 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Praxeda
Aix En Provence107 contributions
They don't give you ANY water but a mask!
Jun. 2021
After using a few saunas we got thirsty and we went to a reception to get some bottle of water which seemed to us as a part of forfait. We have been told that due to a covid they can not give us ANY water, even tap water!
So we asked kindly in a restaurant for a glass of water. We received the same answer, a very bad terrible excuse, actually totally ridiculous. "Because of covid and sanitary measures....."!!!
How could you refuse a thirsty person a simple glass of water? Moreover we are in Canada, a country which doesn't suffer a water shortage for God's sake! 
We were informed that we can buy some water for 2.50 + tax $3. I found this awful and inappropriate. The majority of people who can pay for the SPA can afford this extra cost! It's not about money, it is about the gesture, hospitality and common sense which this place totally doesn't have.
Instead, they can provide you with an indefinite stock of masks! :) Sure, you need a mask in a sauna!! ;) 
Written June 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Showing results 1-10 of 243
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing