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Hekou Customs Site

No.1 Renmin Road, Hekou County 661300, China
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Review Highlights
Easy and Quick Border Crossing

We went over for a day trip from Vietnam and had no luggage. The Vietnamese side wasn’t too bad... read more

Reviewed 4 weeks ago
Scott S
,
Hue, Vietnam
via mobile
Never want to go through this Customs at Hekou again, Bad Experience

Think this customs office can only accept and scan passports from China and Vietnam. Being a... read more

Reviewed 24 October 2017
Elisechow
,
Singapore, Singapore
Read all 15 reviews
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Overview
  • Excellent13%
  • Very good33%
  • Average42%
  • Poor6%
  • Terrible6%
4 weeks ago
“Easy and Quick Border Crossing”
24 Oct 2017
“Never want to go through this Customs at Hekou again, Bad Experience”
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Hours Today: 12:00 AM - 12:00 AM
LOCATION
No.1 Renmin Road, Hekou County 661300, China
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Reviews (15)
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Reviewed 4 weeks ago via mobile

We went over for a day trip from Vietnam and had no luggage. The Vietnamese side wasn’t too bad. Immigration at Saigon Airport made a slight error with my entry stamp when I originally entered Vietnam so that cost me about a 15 minute delay...More

Thank Scott S
Reviewed 24 October 2017

Think this customs office can only accept and scan passports from China and Vietnam. Being a Singaporean, i was subjected to people clearing and walking past me so quickly, while i took there for more than 25 mins answering questions from the Customs officer, why...More

Thank Elisechow
Reviewed 19 May 2016

Fairly clean and looks relatively new from the inside, the crossing here both directions was uncomplicated; my girlfriend and I did get pulled aside for questioning in both instances. Despite this, staff were courteous and the delay was expected. I'm not sure how well non-Chinese...More

Thank OdysseanTravel
Reviewed 28 December 2015

There were four of us who went through the Lao Cai side customs point in about 5 mins. We walked across the bridge and into the Hekou side. I was sweating a lot as I was carrying three backpacks as after Yunnan we were going...More

1  Thank PB852014
Reviewed 12 August 2014

The site itself is quite good, everything is clear and well indicated. Staff was friendly, but I've never seen a passport check take so long. This seem to apply to any non-Chinese and non-Vietnamese person going through this border, much less traveled by us than...More

1  Thank N F
Reviewed 19 May 2013

Customs formalities on the Chinese side took much longer than usual. I've gone in and out of China many times. The customs agent here seemed inexperienced and took extra care examining my passport since it has had pages added that look slightly different from the...More

Thank ZhongguoKM
Reviewed 16 January 2013

On our way from Lao Cai, we were thing of doing some shopping at the Chinese border. 6 of us, all Singaporeans, queue up for immigration procedure. 5 of us were delayed for almost 1 hour. The custom officials there said the security lines in...More

2  Thank new88
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Questions & Answers
MrUA1K
9 August 2016|
Answer
Response from OdysseanTravel | Reviewed this property |
It is not 24/7, I believe it opens (on the Chinese side) at 07.00 but I'm not sure when it closes or if there are alternate times for weekend/holiday. Good luck!
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