Casa Bacardi Puerto Rico
Casa Bacardi Puerto Rico
4.5
9:30 AM - 6:00 PM
Monday
9:30 AM - 6:00 PM
Tuesday
9:30 AM - 6:00 PM
Wednesday
9:30 AM - 6:00 PM
Thursday
9:30 AM - 6:00 PM
Friday
9:30 AM - 6:00 PM
Saturday
9:30 AM - 6:00 PM
Sunday
9:30 AM - 6:00 PM
About
Discover BACARDI's history through a guided tour, become a rum maestro with the Rum Tasting Tour, or master the Mojito with an interactive Mixology Class!
Duration: 1-2 hours
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  • Eli M
    9 contributions
    5.0 of 5 bubbles
    Cuba libre in hand, Salud! Gracias Jomarie.
    Casa Bacardi Legacy tour was an introduction to perpetual rum excellence. From registration to end of tour, the whole experience was fenomenal. Our tour guide, Jomarie, was very enthusiastic, engaging, and unique in her information delivery style. Gracias Jomarie. Salud!!
    Visited September 2023
    Travelled as a couple
    Written September 29, 2023
  • Jessica T
    Parker, Colorado2 contributions
    5.0 of 5 bubbles
    Amazing tour! Will was amazing!
    We did the rum tasting experience for $75 each. It was a 75 minute tour and it flew by! Definitely worth the price. Will was our tour guide and he was incredible! He was so informative and also a bit of a comedian. We got to try 5 different rums. The property is also stunning.
    Visited October 2023
    Travelled as a couple
    Written October 19, 2023
  • mlbdab
    459 contributions
    4.0 of 5 bubbles
    Pleasant afternoon
    This was a nice tour, it’s sort of like a movie set they’ve created to represent the process of making the rum. We were a group of 6 and half of us got the standard welcome drinks and half upgraded. We all enjoyed them.
    We are glad you enjoyed your visit to Rum Paradise!
    Written December 26, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited December 2023
    Travelled with family
    Written December 22, 2023
  • Paige J
    5 contributions
    5.0 of 5 bubbles
    A fun, relaxing, boozy afternoon excursion for couples
    Alo was an amazing tour guide! She was fun and lively in a way that made the tour and mixology class top notch. We appreciated her ability to be efficient while mixing in jokes and teaching us the history of BACARDÍ. We were even able to sample a rare bottle of BACARDÍ.
    Visited January 2024
    Travelled solo
    Written January 8, 2024
  • W W
    4 contributions
    5.0 of 5 bubbles
    Founder's Tour is terrific for those wanting a deep dive into how rum is made
    The Founder's Tour is the most expensive tour they offer but well worth it if you are interested in a deeper dive into how rum is made and used. Like the other tours, it starts with a free welcome cocktail (or you can pay a small amount for an upgrade) and the beautiful Casa Bacardi and follows with a tram ride around the distillerary. Unlike other tours, we were able to get off the tram and experience a warehouse where rum is aged. Our tour guide was a clear expert on rum and was able to answer even the most detailed questions. The tour ended with a flight of rum ranging from the light rum used in mixed drinks to a $150/bottle rum to be enjoyed as an after dinner drink. This wasn't a mixology class, but our guide did share some mixology tips and rum pairings with us.
    Thanks for sharing and being part of our Founder's Experience!
    Written January 15, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited January 2024
    Travelled with family
    Written January 10, 2024
  • Marisol919
    Roselle Park, New Jersey248 contributions
    5.0 of 5 bubbles
    Cristian is the Perfect Casa Barcardi Ambassador!
    We took a Mixology Class & Tour on 2/3/24. Cristian was our tour guide. He was AMAZING! I learned so much from him. He made the tour fun and engaging. I was there in December and did the same class and tour and wish I had him then. Cristian made the entire Casa Bacardi experience top tier. One of the highlights of our trip! Give him a raise!
    Visited February 2024
    Travelled with friends
    Written February 4, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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4.5
4.5 of 5 bubbles6,445 reviews
Excellent
3,870
Very good
1,464
Average
683
Poor
248
Terrible
181

Kathy F
Nashville, TN1,262 contributions
5.0 of 5 bubbles
Feb 2020 • Couples
Our group signed up for the mixology tour as we wanted to do it all and it really wasn’t that much more. We were on a cruise so we grabbed an Uber that was $15 each way, much cheaper than a taxi, and it took about 20 minutes from the port to Casa Bacardi. If you arrive early enough you can have a free drink before the tour, if not you can get it after the tour. There is a tram that takes you around the property then to the building where the guided tour begins. The tour takes you through a replica of what the factory is like and begins with a 10 minute video about the history of Bacardi. The video is very informative and interesting. After the video you are guided on the tour where you learn more about the distilling process and Bacardi, experience the aroma of different rums, and see the family offices where it began. After that we were escorted to the interactive mixology class where we learned to make our drinks. You are taught the proper techniques and recipes to make three drinks; a daiquiri, mojito, and Cuba Libre and don’t worry you get a to go cup. (I apologize, as I am drawing a blank on our guide’s name, but she was great and made it a fun day for us on 2/27 12:30pm tour) After the class you are taken to the gift shop, which has everything you would ever want. We all did the bottle your own experience and that is totally a must do! You get a personalized engraved bottle that you fill yourself from a barrel of an exclusive blend of rum. After you fill it, you then put the registered label on, dip the top in wax and stamp the top. The bottle is then packed in a special keep sake padded box. It really was a great experience. Miguel and Anna both did great jobs of instructing us through the bottling process. What a great experience and thank you!

As a note, it took about 15-20 minutes for the return Uber to pick us up. We were also sailing on Royal Caribbean and Puerto Rico was an hour ahead of ship’s time so keep that in mind when booking your time.
Written February 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for sharing, 9kathyf We’re so glad you enjoyed your tour at Casa BACARDÍ and you did it on time. Next time you visit, we recommend our other experiences including the Rum Tasting Tour. You’ll love it if you haven’t already tried it. We’ll be sure to share your compliments with Miguel, Anna and the lady of the tour of 12:30pm. We hope you’ll visit us again soon for more delicious cocktails! 🦇 Cheers!
Written February 29, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dottie F
Abingdon, MD69 contributions
4.0 of 5 bubbles
Jun 2021 • Couples
If you like rum and have some time, head over to the Bacardi factory tour. Getting there can be confusing. Here's what we learned as we went. To get there from Old San Juan, you must go to Pier 2 and buy a ferry ticket. Buy your ferry ticket there and back at the same time-it's easier that way. The ferry was cheap. I can't remember the cost but I think it was like 50 cents or a dollar per person. Once the ferry docks, this will be the tricky part. Bacardi is not in walking distance. You need to take a taxi. To get one, exit the building and head to the gray parking garage down the walkway on the right. Inside the parking garage that is down the sidewalk to your right, you will find men waiting to take you buy taxi van to the tour. It is $3 per person for the taxi ride if you wait for there to be at least 4 people riding. It usually doesn't take long for others to arrive. Once you get to Bacardi, they have several tour options ranging in price. We did the basic tour which gave info about how Bacardi started, the types of rum they make and you got one rum drink in a souvenir glass. When you leave the tour, exit into the parking lot and stay to your right. Down the walkway you will see a taxi station. Wait for there to be at least 4 people total, and you'll pay $3 per person again to be brought back to the parking garage. Then take the ferry back.
Written June 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for the feedback, dottief88! We hope to see you soon again at your CASA! Salud! 🦇
Written July 26, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dianne
18 contributions
4.0 of 5 bubbles
Jun 2021 • Friends
The only reason for 4 stars is because of the poor communication. There was a glitch in the system so the time that we received for the tour was incorrect. I tried emailing which was the preferred method, calling several times, fb messaging and even sent in a request via their website without any response. We showed up on the day of and the definitely redeemed themselves. The young lady expressed her apologies for everything and was able to fit us in to the mixology tour instead of the rum tasting which we were originally booked for. She did allow us to choose. I originally wanted the mixology tour but was saddened because it was totally booked when I originally booked. The tours was great. Gary was a great guide who also had a lot of patience. Definitely will recommend but hoping they fix the communication concerns.
Written June 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, diannelongmorris. We're sorry that you were unable to reach us. We're so glad we were able to redeem ourselves and that you liked your experience! We hope you visit us again soon! Salud!🦇
Written July 26, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

LittleDumpling
Austin, TX120 contributions
2.0 of 5 bubbles
Jan 2020 • Couples
I have been on distillery tours across the planet, this is by far the worst. Took the historical tour for $15 which includes a complimentary drink at end of the tour. You can pick choice out of 4 drinks, the tropical drink was delicious, but not $15 delicious. This is only economical tour offered. The tour includes a very loud vibrating open-air "bus" ride to the museum which is like 2 minute walk, but they drive you around the circle. The tour is only pictures and smelling of the distilling process. You never really see the rum. A short movie of history included. The grounds are gorgeous, but skip the tour. If you must come here, just go to the bar and spend $15 for premium drink. Clean facilities.

Online said tour is 45 minutes, but our tour can end in 30 minutes. Our entire group was bored.
Written January 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for Ma_La_Spicy! Thanks for the feedback. We're disappointed to hear about your experience. It sounds like you took part in our Historical Tour. If you're interested in the distillery process, we recommend the Rum Tasting Tour or the Mixology Class. We hope you'll give us a second chance and visit again soon. Cheers!
Written January 29, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

TravelZen3
6 contributions
2.0 of 5 bubbles
Jun 2022 • Couples
First off, to get there head to pier 2 in old San Juan. Take the ferry, it’s about $1.00 per person for the ferry and it’s just fun to do it. Get there at least 20 mins before the ferry leaves (on the hour to go from SJ there, and on the half hour to come back)

Once you get off the ferry, you can grab a cab to the Bacardi Factory

The tour sells out WAY in advance. So make sure if your going to book… you book early!

Oh, and apparently it was more fun pre-Covid. But it’s honestly a waste of time to go now.

The sign in gives you a token for a drink, extra drinks cost the same amount for a small drink as it is to buy an entire bottle of Rum in the gift shop. Seriously.

Next the tour takes you on a tram to a single room with a mural in the wall. That’s it.
That’s the whole damn tour now.

After that we went to a private room for a tasting. You get 4 x 1/2oz pours of aged rum.

That’s it. Tour over gift shop.

IMHO: skip the bogus “tour” and just goto the place. Get a drink cash. Wander around take your photos. Hit the gift shop. Leave.

We wasted half a day doing this from SJ pier2 and back again. It honestly wasn’t worth half the day, the cost or well any of it.

While our guide was nice, she kept trying to fill dead air spaces with useless games because the actual “tour” was 10 mins in the mural room, and 15 mins run tasting. So it’s a 25min “tour” to taste runs you could simply buy and do it yourself from the gift shop or your local liquor store and save a crap load of money.

I was very excited for this too. I am a spirits enthusiast; and yes I did purchase the “special aged rum you can ONLY buy at the House of Bacardi” and even more pleased I got it etched and engraved there for no extra charge. But honestly of you aren’t going to buy a $160 bottle of rum, it’s a hard pass of your on limited time.
Written June 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for sharing your feedback. We wished you would've had a better experience as we always want to provide the best quality of service to our visitors. Please send us an email with your name, your email information, and a phone number, and we will contact you as soon as possible to help resolve this issue. We hope you will give us a second chance and visit again soon!
Written June 22, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Krista W
2 contributions
1.0 of 5 bubbles
Jul 2021
We signed up from Casa Bacardi Bar visit. With this visit they were to provide 1 drink and 1 empanada. I wanted to sign up for the tour but they were sold out weeks in advance.

We received a confirmation email from Bacardi that day telling us that they were excited for our visit. We Ubered over to the Bacardi factory( 17 km from old san juan.) We get there and were told to leave as our experience was canceled. They said they left everyone a voicemail ( which we never received) I showed them their email confirmation from just a few hours before our arrival. I asked if we could just purchase drink and we were told that we could not do that. I asked if we could join the tour that was happening but they said no ( even tho there were extra spots) I asked to speak with the manager. He came and gave us free drink tickets but we were only aloud to choose from 3 drinks ( they had 9 drinks) and we were not aloud to upgrade. It made no sense. There was nothing to do besides drink our drink and leave. of coarse we were aloud to go to their gift shop. My husband bought a hat that was marked $7. It rang up as $10 and the cashier tried to tell me that extra was due to the tax. When I told her there was no way the tax was $3 on a $7 purchase, she said she could not adjust the price.

Overall, I do not recommend this unless you can make sure to get a tour. Not a great experience for us. I will never purchase bacardi again.
Written July 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for sharing your feedback, kristaw949. We're sorry to hear about your experience as we always want to provide the best quality of service to our visitors. We hope you will give us a second chance and visit again soon!
Written July 23, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

CynCeeG 🇺🇸
Austin, TX616 contributions
5.0 of 5 bubbles
Apr 2022 • Friends
My first time in Puerto Rico & Casa Bacardí. We purchased the Rum Tasting tix online, one month in advance. From San Juan, we had to take taxi because the ferry was not functioning out of San Juan. Upon arrival, we took pics of a mural. We got in line, they scanned our tix and prior to the tour, we bought drinks! With the "bat" coins, we purchased a mixed drink of our liking and came home with plastic 8 oz. Bacardí glass. They have a snack bar where we purchase the best beef "empanadas" (estaban muy rico). We sat under the Bat pavillion, sipping on drinks, catching the brezze, even played with hoolahoops! We did the 2pm tour, starting on a trolly with the most energetic tour guide, Alondra. She educated us on the Bacardí family history, the swirling of the glass and look for the "tears". We didn't tour any of the distilleries though, we did the Rum Tasting class (room). With four glasses waiting for us! Alondra, her charismatic energy with her Reggeaton music in cell phone on hand, had us taste Añejo Cuatro, Reserva Ocho, Gran Reserva Diez, and Special one. Educated us on the bottles and history behind them. She had us all engaged, individually.. and it was quite entertaining! The chocolate at the end with the last sip of rum was tastey. This is straight rum, so prepare for the alcohol. Afterwards, they lead us to the gift shop to purchase merchandise and souvenirs. It was a fun 1 hr and 1/2 tour. If you sign up, hope you get Alonda and her spunky energy!
Written May 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Super! This is fantastic. We also love our beef empanadas. If i may , allow me to recommend the Pionono stuffed empanda for your next visit. I promise you won't regret. Thanks for this great review. Our Casa will always be your Casa.
Written May 15, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Joyce R
San Juan, Puerto Rico3 contributions
1.0 of 5 bubbles
Feb 2020
I visited yesterday at 4:30pm for the mixology class. The young woman was in a bad mood, she never used the microphone so was difficult to understand, she spoke quickly and with aggressive tone. My recommendation is that such an employee should not work with the public never in her life. In addition this time they didn't gave me the hard plastic cup that they used to, instead gave me a plastic disposable(because this way is more ecofriendly).
Written February 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for sharing your feedback. We’re disappointed to hear about your experience, and that you didn't like the tour guide's approach. We take very seriously our customer's feedback and would like to receive additional information from you. Please reach out to Suanette at casabacardi@bacardi.com with your email information and a phone. We recently changed our plastic cups to a more eco-friendly version because of our commitment for sustainability. We also have similar acrylic cups at our store and online shop. Thank you!
Written March 9, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Andrea M
Barre, MA112 contributions
4.0 of 5 bubbles
Jan 2020
We booked the tour online although we saw many people just walking in for tour. The tour guide was very informative and had a great sense of humor. They give you a free souvenir glass with a free rum drink while you wait for your tour. The tour was only $15 and we thought it was worth it because it was fun. The history behind Bacardi rum was very interesting as we knew nothing about it previously
Written January 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for sharing your experience with us! The history behind this family owned company is truly amazing! We are very happy you liked the experience with our tour guide, and that you enjoyed your welcome cocktail. We hope you visit Casa BACARDÍ again! 🦇
Written February 9, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Chowin_n_Carousin
Orlando, FL884 contributions
4.0 of 5 bubbles
Jan 2020
Hit this tour as an excursion after a cruise and before our flight home. Liked the grounds and the welcome pavilion. Met with fruit punch and then started the tour. Tour included what amounted to a tram ride across the grounds to a museuem about the Bacardi family and their trade. Interesting museum and really liked the history, artifacts, and guided tour. Included a brief movie about the Bacardi's start in cuba and their rise in the spirit's industry. Gift shop at the end of the tour. Enjoyed the tour and the info. Really enjoyed the mixed drinks at the end of the tour. One drink came with the tour, and you can buy additional. Great staff and excellent craft cocktails. Museum building was musty so use caution if you have issues with this. Bathrooms and food available on-site.
Written January 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for your feedback and for visiting Rum Paradise! Next time you visit us, I recommend you take the Mixology Class! You'll have so much fun and will explore deeply into the distillery process. See you soon! 🦇
Written February 9, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Casa Bacardi Puerto Rico - All You Need to Know BEFORE You Go (2024)

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