McArthurGlen Designer Outlets Vancouver

McArthurGlen Designer Outlets Vancouver, Richmond: Hours, Address, McArthurGlen Designer Outlets Vancouver Reviews: 3.5/5

McArthurGlen Designer Outlets Vancouver

McArthurGlen Designer Outlets Vancouver
3.5
10:00 AM - 9:00 PM
Monday
10:00 AM - 9:00 PM
Tuesday
10:00 AM - 9:00 PM
Wednesday
10:00 AM - 9:00 PM
Thursday
10:00 AM - 9:00 PM
Friday
10:00 AM - 9:00 PM
Saturday
10:00 AM - 9:00 PM
Sunday
10:00 AM - 9:00 PM
About
Imagine grabbing the best deals and latest trends while strolling through a quaint European shopping village with tree lined shops, a dancing fountain, adventure play area and more. McArthurGlen Designer Outlet Vancouver Airport, is the first of it's kind to open in the Vancouver area, and brings you just that. You'll enjoy shopping at it's finest with world renowned designer brands, a myriad of dining options and entertainment for everyone. It's the must see destination you won't find anywhere else.
Suggested duration
2-3 hours
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3.5
327 reviews
Excellent
63
Very good
135
Average
87
Poor
21
Terrible
21

Ken
Richmond, Canada2 contributions
Sep. 2021
Cafe Artgiano terrible! Ruined coffee and later realized (checked mastercard bill) they charged for three coffees after only ordering 2. Complained to the head office via email and was told they would send a card out to compensate. After a month, no card. Emailed again. Again told they would re-send a card out. Never arrived. Been at same address for over 30 years and never had problems with mail. Gave up and will never return. Still go to McArthur Glen outlet mall but have coffee at Starbucks.
Written September 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

spud0018
Mississauga, Canada611 contributions
Aug. 2021
Nice variety of stores in this outlet mall - very busy mall. Mall is an outdoor mall. If you are a tourist from outside the Vancouver area, make sure you pick up a mall pamphlet from one of your hotels/visitor information area. There is a form that if you fill it out and drop it off at Guest Services, you get a VIP card that provides extra discounts to a list of stores.
Written August 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jafar A
Richmond, Canada1 contribution
Jul. 2021
hi. I and my wife went to purchase mall management. a pair of ladies' shoes for her at the jimmy choo and park along the road on side of the mall which is closer to the store as I have back pain and can't walk long. try to find a pay ticket machine but was not anywhere and back to the car to go park somewhere else but already got a ticket from Diamond parking for $87.after calling them the rep told me that there were not any pay ticket machines around that area and I should have paid by the app. I am a senior citizen and don't have too much idea about the apps!! the rep gave me a $10 discount but still was too much to pay but no choice at this pandemic and losing money for no reason. very disappointed with Diamond parking money rubbers and the Mall Management .
Written July 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

sfromsurrey
sfromsurrey2 contributions
Dec. 2020
Absolutely horrible. I wanted to return a pair of Uggs I purchased online at this store, the website said that I could. I asked the woman if I could exchange, she said no but she could take the boots as a return. I said ok. she grabbed them, the box all the paperwork and that was it. I still havent received a refund from Uggs!!! stupidly I bought another pair of boots from her. she didn't want to help me with my refund but was happy to take my money! Very rude and I got the feeling that they thought I was trying to scam them.
Written December 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for sharing your experience with us. We have contacted the store directly and provided your details. Please let us know if there is anything further we can assist you with. You may contact us directly at inquiries.vancouver@mcarthurglen.com. We look forward to welcoming you back to McArthurGlen Designer Outlet in the near future. Kindest regards, Guest Services
Written January 4, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Susan W
1 contribution
Nov. 2020
Very unsafe place to shop as stores are not following COVID protocols and the Outlet is not doing anything about it. There is no plexiglass, no limitation in how many customers can come in the store. Black Friday is coming up and a lot of people will be at risk. I hope some action can be taken since a lot of people are at risk. There are 2 stores which I know are not following rules. One is the Guess store they do not have gloves for their employees and there is no plexiglass to protect employees and customers. The UGG store lets in a lot of people in at a time and with the number of employees they have in the store they need to less the number of customers they let in at a time. I hope some action can be taken to protect everyone before Black Friday. As an Outlet you will be responsible for all store's actions therefore, I would insist you communicate with the other store on rules that need to be followed to stay open. One thing I do not understand is how the Guess store is still open when they "NEVER" had any plexiglass at their cash counter. Don't you guys authority to act against these stores? I really hope there is some improvement as the COVID is not something to take lightly.
Written November 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your response. We take the health and safety of our guests, staff and employees very seriously and would like to take a moment to respond to your concerns. All retailers are required to submit a health & safety plan related to current CoVid regulations to WorkSafe BC, and once approved are then able to operate. Line up management, social distancing and mask requirements are mandatory at McArthurGlen and we have implemented additional safety measures with enhanced cleaning, hand sanitizing stations and more. We have also recently launched Virtual Shopping for guests who are unable to visit or may not feel comfortable at this time, please visit us online for further details on this option. Please feel free to contact us directly should you have any additional questions or concerns at inquiries.vancouver@mcarthurglen.com. Thank you again for sharing your feedback with us, it's greatly appreciated. Kindest regards, Centre Management.
Written January 4, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Elizabeth
2 contributions
Sep. 2020 • Solo
I shopped for under two hours today to come out and find a $90 parking ticket. Who in the world looks for paid parking signs at a mall? Apparently I picked a small strip that was paid parking. Unbelievable. I’m sure it happens all day long to paying customers. Get better signage!
Written September 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Eric L
Richmond, Canada72 contributions
Jul. 2020 • Solo
Good place to shop for clothing. Not good on rainy days as most shops are not connected by a roof. One of the good outlets in Vancouver.
Written September 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ileannkneel
Kelowna, Canada1,023 contributions
Aug. 2020 • Family
That said, I gave this experience one star for more than that reason alone. Try these:
1) a 20 minute line up to get into Nike, longer to get into Van's, even 5 minutes to get into Corningware. Is it really worth it?
2) the prices are not that much better
3) selection is typical.
4) due to the pandemic, everything is running at reduced performance
5) just has a quiet depressed feel to it... again, due to the pandemic.
6) All the benches are closed off so you can't even sit anywhere.

Just not into it. 1 star.
Written August 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Cor
1 contribution
Aug. 2020 • Couples
Bought shoes online that had a sale discount but were too small. Called this outlet store to ask if exchange was possible for a different size. They checked their stock and said yes. Went there, told one lady I wanted to exchange who said she will find someone to help. Told the guy I wanted to exchange, he says they dont have the same color but have the same shoes in different colors and asks me to choose an available color. I do so, and proceed to do a transaction thinking it was an exchange. They try to charge me extra money for these different colored shoes which they said are not the same shoes as the ones I previously got just because it's a different color. Do these people not know what exchange means? Why ask me to pick a color when I had clearly repeated I wanted an exchange? I didnt even like the colors that they had versus the one I had bought. Returned the shoes instead.
Written August 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sumen
Delta, Canada3 contributions
Jul. 2020 • Solo
Went to La Vie En Rose for a exchange; hoping to not return. Two of the most sweetest and helpful employees work there by the name of Arsh Khaira and Shamsi Ashti. Really made my trip to their store easy and comfortable, I highly recommend their store for your lady needs (bras, panties) their customer service was worth the trip from Delta :). Thanks again Arsh and Shamsi! Hope to see you both again!!
Written July 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about McArthurGlen Designer Outlets Vancouver

McArthurGlen Designer Outlets Vancouver is open:
  • Sun - Sat 10:00 a.m. - 9:00 p.m.