Omescape

Omescape, Markham: Address, Phone Number, Omescape Reviews: 4.5/5

About
Come experience an unparalleled escape room adventure with Omescape Canada. With immersive puzzles that correlate to our themes and set designs that make you forget you’re just in a game room,our escape rooms are groundbreaking in technology and are amongst the highest rated escape rooms. With mechanics which are sure to impress, Omescape will offer memories of jaw dropping moments and astound even the most experienced escape enthusiast. Come experience today!
Suggested duration
1-2 hours
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4.5
56 reviews
Excellent
45
Very good
7
Average
1
Poor
2
Terrible
1

Jim C
Markham, Canada5 contributions
The penitentiary rocks
Dec. 2019 • Family
We went as a group of 7. The escape room was very challenging and it took all of our effort to escape with 58 seconds left on the clock. It was a very high quality escape room. The staff did a great job organizing us and overall it was a great time.
Written January 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

F1431PZsusans
Richmond Hill, Canada2 contributions
Family escape
Sep. 2019
Good escape room with interesting and challenging puzzles.... Will definatly return and try a different room. The staff very friendly, helpful and fun
Written October 6, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Andrew P
London, Canada148 contributions
Puzzling
Oct. 2019 • Business
This was a great team building experience. Everyone in our group enjoyed it and had fun. The puzzles were not as easy as other escape rooms, but they were fun and innovative. Totally recommend Omescape as a team building facility.
Written October 4, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

cdnguy66
Richmond Hill, Canada55 contributions
lots of fun
Aug. 2019
A pretty decent escape room.
Also a board game cafe.
With lots of games available to play.
Coffee wasn't great
Written September 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

yadybug9922
Burlington, Canada12 contributions
entertaining, yet disappointing
May 2019 • Family
first of all, I would like to point out that I have completed 50+ escape games and am a game master at another escape room. I LOVE escape rooms and have left plenty of raving reviews for amazing escape rooms and Omescape was recommended by customers where I work. I read some reviews about the great rooms but some issues with rude or careless staff - hoped it was a few off experiences or grumpy guests and went in with an open mind expecting nothing but a great time :)

Came with family (who also have done many escape rooms) for Mothers Day and did "Kingdom of Cats". Staff were not aware I was someone working at highly rated escape room, so it was an average experience, nothing special, but I mean they barely interacted with us to begin with, see below. It was very interesting, unique layout and fun puzzles, not surprisingly we finished with 30 mins remaining and used 1 hint. I enjoyed the room as a whole, it was fun enough.

Where this became disappointing was the staff and the general flow and atmosphere of the experience. It felt like bare minimum was done for us. we were shown a video in the middle of the lobby, nothing was explained (locks we will see and if linear/non linear) both pretty standard things to know across the industry, but hey maybe they just don't do that - but of the 50+ companies I've experienced, that was a first for neither to be explained. If it was my first escape room, I would be confused, wouldn't be impressed, and it would make me not want to try another one, anywhere, if I got this minimal amount of explanation or care from the staff.

When we completed the room, the final puzzle and opened the final door, we were met by... no one, a dark hallway. Escape rooms are exciting, completing the final puzzle should be exciting - 95% of the time of completing a room, you are met at least by an applauding staff member, a message of congratulations over walkie/screen, or a combination of the two. To open a door into a dark hallway where we were met by no one, no message, nothing, knocked it from "yes we did it!" to "okay... now what, are we done??" we felt abandoned by the staff. We ended not where we started, so we weren't familiar with what to do. We walked up to the front desk, found 3 staff sitting there, ON THEIR CELL PHONES, and watching screens. I spoke up and said "mhmm, sorry how much time did we finish with?" to get their attention to us, where they kinda looked around lost and one guy said "exactly 30 minutes", again, very monotone, no excitment, just the amount of effort minimum. This was also during the raptors playoff game, so we think they may have been focused on that instead of their job. I can't tell them how to run their business or how to have personality, but I would hope for the money I spent, I would get at least a decent experience and shown respect and care from the staff.

We went to their photo stage, took a picture, and were told to have a good night. that's it. bare minimum conversation, no personable touch by any staff, nothing. The difference between a good experience and a great or exceptional one is 100% the staff and how engaging and personable they are. period.

It's unfortunate because the staff of where I work frequently take "field trips" all together to have a fun day off trying other escape rooms together, and this was high on our list, and now I think it will be removed.

The room was fun and unique for sure, but I can't get past how much the atmosphere and staff effect the experience, and with my experience on both guest and game master side, it was the lowest I've seen. Hopefully sometime in the future we can give it a second chance or try the other location.
Written May 13, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

gogo
Toronto, Canada56 contributions
So fun and innovative!
Apr. 2019 • Friends
We visited Omescape last night and did the Project Sphere room. The puzzles were challenging but fun and we were so impressed with the quality of the game. We can’t wait to visit again and try another room!
Written April 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Shawn Shawn
8 contributions
Eskaping Eskellently in Markham
Jul. 2018 • Couples
We've done Project Sphere, Kingdom of Cats & Dark Altar at the Omescape Markham location. Each experience was engaging and fun. The puzzles are pretty unique and the game creators put in the effort and detail into those rooms. We'd like to come back to do the other rooms one day.
Written February 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Alex S
Long Valley, NJ317 contributions
Great time!
Nov. 2018 • Family
We had a great time here. We did the Kingdom of Cats. Although we didn’t compete the task, we got pretty close. We will definitely come here again to dontheotje rooms.
Written November 13, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Eva L
2 contributions
Friendly staff, creative puzzles, excellent quality rooms
Nov. 2018 • Family
We did the Project Sphere in a large group and really enjoyed it. The puzzles are creative and well thought out. Puzzles matched the theme and made sense. The difficulty was on par for our group. The quality of the room was excellent! Nothing cheezy. It was definitely an enjoyable experience and we will be back to try other rooms.
Written November 4, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Renee S
3 contributions
Great staff, incredible rooms!
Jul. 2018 • Friends
I have been here on two separate occasions, once with a large group of friends (7) and once with a group of four. Both times the people at the front desk were always kind and accommodating and they give out as many hints as you want/need. With the larger group of friends we attempted The Penitentiary which we could not complete and we found to be quite challenging even though it has a 4/5 rating. Mostly because we were kind of running around aimlessly. I will say this room has a lot of ropes and you are separated into two groups at the beginning of this room. With the smaller group of four we actually did the Joker's Asylum where the minimum number of players is five but they let us play if we just paid for the extra missing person. This game was 5/5 but we managed to complete it with one less person even though the difficulty was much harder. This game also separates the group at the beginning and if you're easily spooked this game might not be for you as the sounds played throughout the game were a little bit creepy. Both games consisted of moving throughout 2+ rooms and for the price, the experience is quite frankly unbeatable. The rooms are unique and I left both times with a great experience with my friends!
Written September 17, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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