GearUp
5
9:00 AM - 6:00 PM
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM
Sunday
9:00 AM - 6:00 PM
About
GearUp Sports was first established in 1996 specialising in sports rental equipment, including Downhill, Backcountry and Nordic skis, ice skates, snow shoes and climbing equipment. In summer months we rent full suspension mountain bikes, E-Bikes and 'Legacy Trail' hybrid bikes.
Duration: < 1 hour
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
5.0
134 reviews
Excellent
114
Very good
14
Average
3
Poor
2
Terrible
1
michael m
1 contribution
Jun 2023 • Family
Rarely write reviews but prompted by the first class service at Gear Up and so happy with the experience of riding Goat Creek Trail. One of the most memorable days we have had as a family (three teenagers) Michael and Neil were great in laying out the options, explaining what was ahead of us and equipping us with the right bikes. They couldn’t have been more professional or friendly. Thanks again fellas!!!
Written June 24, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jodi lynn M
7 contributions
Feb 2021 • Family
This place is amazing!! The staff are so professional and always make you feel good. They were so patient with my 3 children and trying on a million different skin boots. They have excellent rates and treat customers like gold. They are excellent with there covid safe practices and make renting painless and fast. We have rented from them 3 times already this season and will always rent from them. I cannot day enough about how much we love gear up.
Written February 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi jodilynnm2021, we are glad you have enjoyed your experiences at GearUp and so happy to hear you are a returning customer! We pride ourselves in delivering the best possible customer service and try to make the whole renting process as quick and efficient as possible. Looking forward to seeing you again at GearUp!
Written February 27, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Calvin H
2 contributions
Jul 2024 • Family
The staff at GearUp were very helpful with adjusting our rental bikes to fit our sizes. Just as importantly, when we ran into trouble with the reduced capacity for bikes on the Roam bus, they were very flexible.
Great company that prized customer service. Would use again.
Great company that prized customer service. Would use again.
Written August 4, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julie6802
Sainte-Julie, Canada655 contributions
Aug 2023 • Family
Superb service! We rented 3 e-bikes for the day. We realized my daughter’s bike was not working properly, we were 6 km from the store. I called them and they were extremely nice and said they would delivered a new bike where we were. Ten minutes later they were there with a new bike like promised. To make it even better, they did not charge us for my daughter’s bike! We were so so impressed with the exceptional service! Would definitely recommend them. We loved the bike ride to Banff and back to Canmore. The ride was quite beautiful and easy with the e-bikes. Do not hesitate to rent bikes from GearUP, they are truly exceptional!!!
Written August 18, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patterson101
Haliburton, Canada2 contributions
Jul 2023 • Family
If you are looking for an E Bike Rental place in Canmore, look no further than GEARUP Mountain Sports - Rental and Service right on Bow Valley Trail. As a Family of 6, Silas got us organized for the day in no time. Silas was knowledgeable, professional, answered all our questions and pointed us in the right direction for a fabulous trip to Banff and back. On his recommendation, we even had time to enjoy some of the Canmore trails around town and of course the Bow River.
Written July 19, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ma c
Canmore, Canada1 contribution
Feb 2016 • Solo
EXPENSIVE and ABUSIVE IN PRICES.
I find the gear a bit oldish and worn out
The owner is a strange bullish man in his mid 40s who easly tells you to smarten up and invites you to exit the shop at your earliest convenience ; he will expose you to embarrassment in front of others and talk down at you especially if you look young. To him, you are an inconvenience to his business. As such, you little thing, will pay for what you need 3x more what you would in MEC for instance.
Hell w this place.
I find the gear a bit oldish and worn out
The owner is a strange bullish man in his mid 40s who easly tells you to smarten up and invites you to exit the shop at your earliest convenience ; he will expose you to embarrassment in front of others and talk down at you especially if you look young. To him, you are an inconvenience to his business. As such, you little thing, will pay for what you need 3x more what you would in MEC for instance.
Hell w this place.
Written February 6, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
surridgee
Ulaanbaatar, Mongolia19 contributions
Jul 2017 • Family
This was my second time renting a bike from Gear Up to ride to Banff and back. They made it very easy. Bike rentals come with helmut, lock and repair kit--no extra charge. Very friendly and helpful staff made it stress-free all 'round.
Written July 22, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for the great review surridgee!
We are glad you returned to the store a second time to rent from us, hope to see you a third time at GearUp!
Claire
Written July 23, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
britney v
3 contributions
May 2017 • Friends
Very informative and friendly Staff. I intended to use the bike rental for two days, but one of the days we got held up by busy and full traffic hike at Lake Minawaka. So I only used it for the one day, when I brought the bike back, I told the staff how long I used the bike and they were very nice and understandable about it. They only charged me for the one day, so I was very grateful for their kindness.
Written June 13, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for the 5 star review, britvau! That's right, we only charge you for the days you use our rental gear, we want to be as fair as possible to our customers. Hope to see you again at GearUp!
Claire
Written June 18, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
angrymother888
Toronto, Canada81 contributions
Aug 2016 • Family
Nice shop and friendly owner. We unfortunately picked the wrong day to bike the legacy trail. It was cold windy cloud rainy day in August.
We biked half way around 13 km and had to turn around as the clouds were looking even stormiest in Banff. Too bad, trail as easy and fun, views would have been awesome if not for th fog and rain.
Bikes were great! Easy to ride. They provide helmets and locks as well.
It would have been nice if they provided a map but it was easy enough to get to the trail. The trail starts just in front of their store.
We stayed at falcon crest lodge which is a walkable distance to the store.
We picked up th bike the day before.
I would do it again and rent from here - when the weather is nicer.
We biked half way around 13 km and had to turn around as the clouds were looking even stormiest in Banff. Too bad, trail as easy and fun, views would have been awesome if not for th fog and rain.
Bikes were great! Easy to ride. They provide helmets and locks as well.
It would have been nice if they provided a map but it was easy enough to get to the trail. The trail starts just in front of their store.
We stayed at falcon crest lodge which is a walkable distance to the store.
We picked up th bike the day before.
I would do it again and rent from here - when the weather is nicer.
Written August 23, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The_Deans_12
Alberta, Canada48 contributions
Jul 2016 • Business
Great customer service experience again, in particular with Neil; you were very helpful and generous with your keen information & experience, and my observations was the same goes with the other people too. You handled multiple customers single-handedly with what looked like ease, good info and all with a friendly voice...I really want you to know that your kindness did not go unnoticed and my story only begins there- DD, (the lady who dropped off the Le Fournil french bakery decadent `breakfast pastry early this Saturday morning: 07-09th-16)
Written July 10, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No questions have been asked about this experience
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