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Very disappointed with my service today. Had never been to Pur Spa, but I received a gift card from my daughter. I was booked at 12:15 for a one hour Pur Luxury facial, she was done at 1:03, and that included getting me a glass of water. I didn’t receive the extractions as she said I didn’t need it. So I came home and did my own extractions. The hand/arm massage was ok, but could have used the extra 15 min to have a good one. When I asked the girl doing my service if maybe they had booked me as 45 min, she said no the hour. So I showed her my phone which was 1:06 and was given no reply. The other young girl ringing me up asked if I wanted to use the gift card to tip since I still had an 11$ balance??? My reply was, the 15 min can be her tip…
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Date of experience: July 2018
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