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Just got off the phone with an extremely rude, impatient individual who was exasperated that I dared to ask for a tracking number for my order. They gave the carrier my billing address as a shipping address in spite of the correct info filled out on their online form. He actually began yelling at me when I told him I would not go to the effort to go on Puraletor and find my information. The rudeness and sarcasm was shocking. Will never deal with this company again. I am hoping a manager or owner reads this - I can't believe that this person is representing this business.…
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Date of experience: September 2020
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Had an awesome time yesterday ice climbing. Peter and crew were very professional, safe and fun. If you’re interested in ice climbing, give them a call
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Date of experience: March 2020
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We had an exceptional day ice climbing with VERY knowledgeable, friendly, staff. We showed up nervous and left feeling like pros. We recieved help from the moment we arrived as we put on equipment, to the moment we returned. The information before the trip was thorough; the email told us what gas station to stop at before arriving and included a food recommendation. Dress warm, pack a lunch, pack a camera, do a bit of research, and be a normal person who knows the staff dont control the weather! We will definitely be coming back. …
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Date of experience: January 2020
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Went for the introductory ice climbing. Friendly, knowledgeable guides. Lots of fun for any age group!
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Date of experience: January 2020
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My family and I wanted to try Fat Biking for the first time this winter. Peter, our guide, was very knowledgeable with fat biking, teaching us the different techniques for efficient biking, how to shift your weight a certain way in order to fat bike the trails properly. We were beginners in the mountain biking department, so this intro to fat biking was just perfect for beginners and gave us a little challenge as well. Definitely would do again and come back in the summer to try paddle boarding! The only downside to the experience was the unpredictable weather the night before. Freezing rain conditions made the trails somewhat icy, that required studded tires for our trip. They weren’t organized with the changing weather conditions and weren’t prepared with studded tires on the bikes in advance, therefore had to wait an extra hour before heading out. But was worth the wait as having the studded tires made for a more enjoyable experience.…
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Date of experience: December 2019
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