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BC Ferries

Closed Now: 8:00 a.m. - 6:00 p.m.
Open today: 8:00 a.m. - 6:00 p.m.
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Certificate of Excellence
Traveller Overview
  • Excellent50%
  • Very good32%
  • Average11%
  • Poor3%
  • Terrible4%
Travellers talk about
“swartz bay”(246 reviews)
“vancouver island”(636 reviews)
“prince rupert”(111 reviews)
About
BC Ferries provides passenger and vehicle ferry services to 45 ports of call across coastal BC, with sailings to and from Metro Vancouver, Vancouver Island, the Sunshine Coast, the Gulf Islands, and Northern BC. BC Ferries Vacations also offers over...more
Closed Now
Hours Today: 8:00 a.m. - 6:00 p.m.
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Contact
11300 Patricia Bay Highway | Suite 500, Sidney, British Columbia V8L 3S8, Canada
Website
+1 888-223-3779
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Top Selling Tours & Activities in and around Sidney
from US$101.00
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from US$256.70
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from US$426.60
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Most Helpful Positive Review
Reviewed October 23, 2010

I took the ferry from Prince Rupert to Port Hardy in September. It's an early start to the day, but it's nice to watch the sky gradually lighten up. The boat sailed along in very tranquil waters, often almost flat. I spotted a few whales,...More

50  Thank NorthWestLondoner
Most Helpful Critical Review
Reviewed January 16, 2013

If you advertise something, stick to it. Seniors (65+) supposedly travels for free Monday to Thursday. Well - just throw that thought out of the window and cough up regardless. Obviously your extremely rude customer service agent at Tsawwassen need to be re-trained, or informed,...More

12  Thank Rocketman999
BCFCustomerCare, Manager at BC Ferries, responded to this reviewResponded February 4, 2013

Dear Valued Customer, Please accept our apologies for the negative impression this experience has left you with. BC seniors qualify for free travel Monday to Thursday as this is a social program put in place by the Provincial Government of BC. We administer this program...More

Reviews (3,972)
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1,705
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All reviews swartz bay vancouver island prince rupert white spot inside passage ferry system mini cruise sunshine coast powell river ferry service ferry trip loading and unloading active pass pacific buffet salt spring island comfortable seating smooth ride
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1 - 10 of 3,671 reviews
Reviewed 4 days ago

Just finished our return trip to Victoria on BC ferries. Found the food on the ferry to be hot and tasty, limited, but good coffee. Love to sit and watch the water and the islands go by, so peaceful.More

1  Thank marianandlloyd
BCFCustomerCare, Customer Sales and Service Representative at BC Ferries, responded to this reviewResponded 2 days ago

Hi marianandlloyd, Thanks for your review! I'm happy to hear that you enjoyed the crossing to and from Victoria. As we strive to serve a variety of high-quality meals on board our vessels, I'm glad to know you enjoyed the food! I agree--watching the views...More

Reviewed 4 days ago via mobile

The views are breathtaking. You can relax and enjoy. The staff went out of their way to be friendly and helpful. The crew told us when there were whales surfacing so we could all enjoy. The hostess in the cafeteria was warm and friendly and...More

Thank twindates
BCFCustomerCare, Customer Sales and Service Representative at BC Ferries, responded to this reviewResponded 2 days ago

Hi twindates, Thank you for sharing your kind review. Personally, the fantastic scenery and vast coastal landscapes never cease to amaze me. Staff are always excited to be able to announce wildlife sightings such as whales or dolphins; passengers are always more than thrilled with...More

Reviewed 5 days ago

When you live on an island the ferry is very important. I always enjoy the ferry, unless there is a big delay. Reservations make it much easier to plan trips. I especially like an occasional free senior day, BC senior only. I find the food...More

1  Thank 255Barbara
BCFCustomerCare, Customer Sales and Service Representative at BC Ferries, responded to this reviewResponded 2 days ago

Hi 255Barbara, Thank you for taking time to share your review of our services. I can relate as I also live on Vancouver Island-- reserving travel, especially during the summer or holidays, is an excellent idea in order to avoid potential sailing waits. It's super...More

Reviewed 6 days ago

We have travelled to Vancouver Island a number of times. The way we get there is The Ferry. We left Tsawwassen a few minutes late. No big deal. The food on the Ferry is okay. We ate The Clam Chowder. It was good. We find...More

Thank Naj M
BCFCustomerCare, Customer Sales and Service Representative at BC Ferries, responded to this reviewResponded 2 days ago

Hi Naj M, Thank you for your review! It's simple and efficient to travel to Vancouver Island from Tsawwassen (South Vancouver) as there are two arrival destinations: Duke Point in Nanaimo and Swartz Bay in Victoria! As we strive to provide delicious and high quality...More

Reviewed 1 week ago

You really need to know how to search ferry schedules to find your way around. There are through fares and some priority boarding for connections. It is often difficult to find out how/where to buy a ticket, i.e. if you transfer from Salt Spring to...More

Thank Margriet R
BCFCustomerCare, Customer Sales and Service Representative at BC Ferries, responded to this reviewResponded 2 days ago

Hi Margriet R, Thank you for your review. Another great way to travel from the mainland to the Southern Gulf Islands is by travelling via Swartz Bay (Victoria), also known as a Thrufare. This route aims to give customers another option for extra travel times...More

Reviewed 1 week ago

The best way to travel to get to Victoria. Excellent ships with great facilities, food and seating. The views during the sailing are spectacular.More

Thank Christine B
BCFCustomerCare, Customer Sales and Service Representative at BC Ferries, responded to this reviewResponded 2 days ago

Hi Christine B, Thank you for your five star review! Travelling from Tsawwassen (Vancouver) to Swartz Bay (Victoria) is super simple and quick; only a 1 hour and 35 minute crossing! As an islander myself, I travel frequently and I always find it difficult to...More

Reviewed 1 week ago

The ferry is ok, food is alright but really could be better. I am very happy with how well they sort recycling and food waste/compostables! Waiting for ferries though is ridiculous, it's a total gamble without a reservation and they could use some kind of...More

Thank Sarah O
BCFCustomerCare, Customer Sales and Service Representative at BC Ferries, responded to this reviewResponded 2 days ago

Hi Sarah O, Thank you for taking the time to share your review. I'm happy to hear that you are impressed with our recycling and waste management on our vessels as the environment and minimizing our footprint is very important to us. It's definitely getting...More

Reviewed 1 week ago

Their is no expectations any time you travel with them. Sometimes it’s a total desaster. It’s not clean and the staff can be so rude.More

Thank georgia005
BCFCustomerCare, Customer Service Representative at BC Ferries, responded to this reviewResponded 1 week ago

Hi georgia005, Thanks for taking the time to write this review. I'm sorry to hear this has been your experience when traveling with us. With the nature of ferry travel things unfortunately can and do happen, but know we always strive to provide the very...More

Reviewed 1 week ago

We recently travelled extensively in coastal and northern BC and used BC Ferries several times. All sailings were professional, safe and on time, including our Inside Passage from Prince Rupert to Port Hardy in early October. It is highly recommended to book early, so we...More

Thank 726johannesk
BCFCustomerCare, Customer Sales and Service Representative at BC Ferries, responded to this reviewResponded 2 days ago

Hi 726johannesk, Thank you for your review. I'm glad to hear you enjoyed sailing with us in coastal and northern BC as we strive to provide consistent, professional, and reliable service. I sincerely apologize for your experience when trying to reserve your trip on the...More

Reviewed 1 week ago

When we lived on Vancouver Island, we used BC Ferries often. Maintaining a regular schedule with weather challenges is not easy but the ferries are well run. The little shop is a bit expensive as to be expected but the food is good and so...More

Thank Wayne W
BCFCustomerCare, Customer Sales and Service Representative at BC Ferries, responded to this reviewResponded 3 days ago

Hi Wayne W, Thank you for taking the time to share your review! I'm happy to know that you enjoy the service we provide and appreciate the sailing schedules, as we strive to provide consistent and reliable service for customers travelling to and from BC's...More

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Questions & Answers
Ask a question
Jet518697
November 11, 2018|
AnswerShow all 4 answers
Response from NICHOLASVancouverBc | Reviewed this property |
No not really. You can take a bus into Vancouver from the US and then public transit to the ferry or a bus that goes to Victoria and goes on the ferry with you. Bon voyage.
0
Votes
flipslove
September 22, 2018|
AnswerShow all 5 answers
Response from WestCoastBrando | Reviewed this property |
Getting a cabin is definitely worth it. For a little extra you can get the VIP cabin which is very spacious and comfortably sleeps 4. It has satilite TV, a fridge and a full bathroom. Lots of power plugs to charge you... More
1
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kingalansharem
August 10, 2018|
AnswerShow all 4 answers
Response from Traveller1430 | Reviewed this property |
No, there is not. See John’s excellent answer.
0
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