Grotto Spa at Tigh-Na-Mara
Grotto Spa at Tigh-Na-Mara
Grotto Spa at Tigh-Na-Mara
4
9:00 AM - 8:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 8:00 PM
Sunday
9:00 AM - 8:00 PM
About
The Grotto Spa is the #1 Spa in Canada, offering Signature treatments that go beyond the expected. We are one of the largest spas in BC with 21 Treatment Rooms, Nail Care Room, full service Hair Salon and the Treetop Tapas & Grill Restaurant. Dedicated to providing intimate experiences for individuals and couples, we also specialize in 'social spa” catering to groups and corporate business. Our 3 private 'Suites for Two' feature hand crafted copper soaking tubs, plush treatment tables and fireplaces. Spa guests receive complimentary access to the Mineral Pool on the day of their treatments. Designed to emulate a natural stone grotto, this warm water pool is infused with natural minerals to detoxify and rejuvenate the body. After treatments, guests are invited to the Relaxation Lounge to enjoy fresh fruit, teas and coffee. For a unique dining experience, try Endless Tapas at the Treetop Tapas & Grill, overlooking the surrounding forest. We give relaxation a whole new meaning!
Suggested duration
2-3 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
4.0
287 reviews
Excellent
153
Very good
61
Average
31
Poor
20
Terrible
22
crazyone2
Calgary, Canada261 contributions
May 2023 • Couples
The mineral pool was nice, the couples massage relaxing, the hand parafin dip was great but the highlight was the endless tapas. AMAZING!! 2 hours of tasty treats and you leave feeling stuffed
Written May 15, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paige E
Courtenay2 contributions
Apr. 2023 • Friends
This is the third time I have been to The Grotto. The first time was great, the second time was good and the third time was So So. The Price for this experience was 440 so around 220 tax and grat Inc. for a dip in the Mineral Pool and Tapas and 2 drinks each. It's just too much. For one, a dip in a mineral pool with about 8-10 people, I don't think, is worth any more that 30 pp. In that case the rest isn't worth 210.00. Maybe if the food was out of this world and the drinks were something special but they definitely were not. The Presentation of the tapas were good but there was much to be desired in the flavor and an 18-20$ Margarita should be served in a Margarita glass with a sugar rim and looking fancy, not a water glass.
Both our Host and server were great and knowledgeable but the luster has definitely gone Downhill. Also I get that Tapas are for sharing but when you are paying that much pp I don't thing a small salad is something that should be split. I still love the concept of this place but it's time to step it up a notch or two and get back to providing an amazing and special experience. It shouldn't take much.
Both our Host and server were great and knowledgeable but the luster has definitely gone Downhill. Also I get that Tapas are for sharing but when you are paying that much pp I don't thing a small salad is something that should be split. I still love the concept of this place but it's time to step it up a notch or two and get back to providing an amazing and special experience. It shouldn't take much.
Written May 8, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
shelly
Courtenay, Canada17 contributions
Apr. 2023 • Friends
My friend treated me to the dip n sip package for a birthday surprise as she knew I'd always wanted to experience it. I was so excited and grateful that she would make this happen for me, but oh dear, what a dissapointment. The mineral pool was ok but nothing fantastic.. it was nice. Then upstairs in our robes we went for what we thought would be a fancy cocktail or two and nonstop bites of deliciousness. Not.
The drinks were not fancy, at all, like an $18 cocktail should be. It was obvious there was no real bartender. And the tapas weren't bad, but they just weren't really good. It was all very bland, even the dips and sauces had no flavour. It was actually kinda weird. Our server was lovely though. We liked her.
I didn't pay but I KNOW my friend payed a lot to make this afternoon happen, and nothing should be mediocre for that price.
Now that I've been, I'm definitely not dying to go back. It's really too bad.
The drinks were not fancy, at all, like an $18 cocktail should be. It was obvious there was no real bartender. And the tapas weren't bad, but they just weren't really good. It was all very bland, even the dips and sauces had no flavour. It was actually kinda weird. Our server was lovely though. We liked her.
I didn't pay but I KNOW my friend payed a lot to make this afternoon happen, and nothing should be mediocre for that price.
Now that I've been, I'm definitely not dying to go back. It's really too bad.
Written May 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carleen M
Summerland, Canada2 contributions
While staying at Tigh-Na-Mara, we went to use the Grotto Mineral Spa. Upon entry into the front desk of the Grotto (prior to us even having said hello) we were "greeted" with a very loud "scoff" and eye roll from one of the staff members, who then walked away. This initial experience left us feeling completely unwelcome so much so, that we actually left without using the mineral pool. I have visited the spa a few times before but have never experienced such an unfriendly, judgmental, and unwelcome "greeting." I was shocked and disappointed and would no longer recommend the Grotto at Tigh-Na-Mara.
Written April 25, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Family_o_fun
Vancouver, Canada84 contributions
Mar. 2023
There is something seriously wrong with the reception at this spa. Both when you phone and in person. I live locally and so visit often in order to make it through our winters, and often bring friends/family, and therefore I feel safe in saying its not a one-off experience. A friend I referred recently had the same and it really upset her.
The front desk is mayhem and after you wait very patiently for your turn to enter or to pay, you have someone helping you that does not even acknowledge you/ look you in the eye and ask how was it...instead scanning the room - looking everywhere but at you (I was ready for her to pull out a nail file). and making you feel extremely unimportant as a client. You are not sure whether she is actually checking you out. She is asking questions of the other receptionists repeatedly because she has lost her train of thought while she gazes around the room. Does she see a good-looking guy? Someone stealing something? What is SO interesting everywhere but in front of her? .
A couple of the employees (not all) absolutely do not belong in the service industry. All of the joy of treating myself disappeared in the 15 minutes it took to pay. I actually felt pretty ticked and think I will check out another spa I have heard about up Island.
The front desk is mayhem and after you wait very patiently for your turn to enter or to pay, you have someone helping you that does not even acknowledge you/ look you in the eye and ask how was it...instead scanning the room - looking everywhere but at you (I was ready for her to pull out a nail file). and making you feel extremely unimportant as a client. You are not sure whether she is actually checking you out. She is asking questions of the other receptionists repeatedly because she has lost her train of thought while she gazes around the room. Does she see a good-looking guy? Someone stealing something? What is SO interesting everywhere but in front of her? .
A couple of the employees (not all) absolutely do not belong in the service industry. All of the joy of treating myself disappeared in the 15 minutes it took to pay. I actually felt pretty ticked and think I will check out another spa I have heard about up Island.
Written March 13, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you Family_o_fun for your honest review.
We are excited to have welcomed 10 new Spa Support team members is the past 4 weeks, as it shows our efforts to fill job vacancies are paying off. With new team members, training is our top priority so that our team feels confident and capable to assist guests in a welcoming, friendly, and efficient manner. The feedback you've provided after your recent experience shows that we still have some work to do.
I am thankful for your loyal patronage and referrals over the years and trust that in the past you’ve enjoyed the excellent customer service we’re known for. We will use your feedback to guide our training efforts so we can quickly get back to normal with a happy and confident team.
Warm regards,
Written March 23, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wesley O
0 contributions
Booked in with grotto for RMT spa day, mineral pool, whirl pool etc. Arrive, to find out that we cannot use whirl pool, it is broken. Frustrated because they did not contact or give notice. We drove from few towns over, payed for our first baby sitter, and planned for a full spa experience. They refused to compensate and just asked for reschedule. I feel it's a bit late and costly for a reschedule. Fuel and baby sitters are no longer whimsically cheap. They are providing a service, I feeling very unprofessional to not have a critical part of that service and not provide notice. Or make any compensation for missing service. Good luck to any other potential bookers.
Written January 29, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We apologize that our Whirlpool was not available during your recent visit to the Grotto Spa, due to an unexpected maintenance issue which took us by surprise. We were thankful the Mineral Pool and treatment schedule were not affected and therefore available, but understand how this negatively impacted your visit. We will use your feedback to guide our future efforts, by working quickly to contact guests with advance notice should this happen again.
Sincerely,
Written February 13, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
hbinnz
Newcastle, Australia117 contributions
Sep. 2022 • Friends
My friend and I enjoyed our massages and our soak in the mineral pool and hot tub. Facilities were clean and comfortable. A very relaxing and enjoyable afternoon.
Written September 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leni E
Vancouver, Canada45 contributions
Aug. 2022 • Couples
This was an awesome experience..we had the best massages we have ever had, the message therapists were outstanding! The tapas experience was beyond expectations..delicious and delivered by a delightful server.
Written August 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks 183lenie for visiting the Grotto Spa! I will be sure to pass your praise along to our massage therapists and our Treetop Team as this is the biggest form of flattery in our industry. We look forward to seeing you again in the future.
Written September 1, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Patricia
Red Deer, Canada540 contributions
Aug. 2022 • Couples
Went for a Soak and Sip that included 75 minutes in the spa pool, appetizer plate, one drink each and a des
sert plate! All good!
sert plate! All good!
Written August 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you Patti C for posting a review after your visit to the Grotto Spa. Glad to hear your Soak Sip & Savour Package was all good! Hope to see you again soon.
Written September 1, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bonsai Logs
3 contributions
Aug. 2022
Endless tapas are a waste of money. I wouldn't be willing to spend even $20 for such lack-luster, blasé, sometimes horrible food. This place doesn't seem like a high end spa at all.
Written August 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear BonsailLogsO3265SI,
I'm sorry to hear the Endless Tapas Dining Experience did not live up to your expectations. As we don't normally receive feedback like this about our spa dining experience, I wonder if you would be willing to contact me by email at paulina.alexander@tigh-na-mara.com, to provide some extra details so I am able to follow up with our Managing Chef. Thank you for your consideration.
Warm regards,
Paulina, Spa Director
Written August 16, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cathywhiteh
Nanoose Bay, Canada
What is the name of your current hair stylist?
Colin C
23 contributions
My wife has been visiting Anneila for th last six years and would recommend her.
cathywhiteh
Nanoose Bay, Canada
what is the name of your current Hair Stylist
Paulina A
Parksville, Canada1 contribution
Our current hair stylists are Aneilla and Emma. We look forward to hearing from you to book your appointment soon!
Dantedoo F
Vancouver, Canada18 contributions
Hi there,
I will be staying at the resort next week. Just wondering if I pay the $40 can I come and go throughout the whole day?
Steve M
47 contributions
As far as I know; Yes, the $40.00 allows access through the day you are there. My wife and I were just there again last weekend and enjoyed the spa for our second trip. We did the Ultimate Couples Spa Day and then arranged to use the pool only for the next 2-days. It was great!!
GROTTO SPA AT TIGH-NA-MARA - 2023 What to Know BEFORE You Go (with Photos)
Frequently Asked Questions about Grotto Spa at Tigh-Na-Mara
- Grotto Spa at Tigh-Na-Mara is open:
- Sun - Sat 9:00 a.m. - 8:00 p.m.
- Hotels near Grotto Spa at Tigh-Na-Mara:
- (0.14 km) Ocean Trails Resort
- (0.11 km) Madrona Beach Resort
- (0.15 km) Pet Friendly 2 bedroom plus loft, in Parksville's beautiful resort area
- (0.24 km) Tigh-Na-Mara Resort
- (0.19 km) Parksville, Oceanside Village - now booking for 2023!
- Restaurants near Grotto Spa at Tigh-Na-Mara:
- (0.16 km) Treetops Tapas & Grill
- (0.22 km) Cedars Restaurant & Lounge
- (0.38 km) Black Goose Inn
- (0.43 km) Taste Taco Bistro
- (0.45 km) Coyotes Coffee Roastery