Steve Nash Fitness World
Steve Nash Fitness World
1.5
Full view
Top ways to experience nearby attractions
The area
Address
Neighbourhood: Willingdon Heights
How to get there
- Gilmore • 4 min walk
- Brentwood Town Centre • 10 min walk
Best nearby
Restaurants
695 within 5 kms
Attractions
465 within 10 kms
Contribute
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
1.5
172 reviews
Excellent
5
Very good
5
Average
9
Poor
6
Terrible
147
Chris
1 contribution
Jan. 2023
This gym is over capacity. You will wait 15-20 minutes to use a bench from 4-8 pm. When people get a bench, they will use it for over 45 minutes. When you ask how many sets, they will tell you 15 sets. Then they will spend 5 minutes on their phone between sets. Same wait time for all machine and equipment's. I realize 4-8 is a busy time, but I have memberships at other gyms and this is not the case, even during peak hours. In addition, I have never seen this wait time at any other FW location.
The machines are never unracked. People will leave 5 x 45 plates on the leg press and just walk away.
Groups of 5-6 younger adults will stand at the squat rack for 45 minutes and 2 of them will do a set of squats. The rest of the time they just stand around chatting.
There are plates thrown everywhere - major tripping hazard. The place is a mess.
The place is hot and smells terrible.
There is no staff presence on the floor other than personal trainers who are focused solely on their clients. The rest of the staff is laughing and chatting behind the desk. They do not come out on the floor, they do not enforce gym etiquette or clean up plates. Blank stares and no response when you share your concerns.
The soap dispensers in the bathrooms have been broken since September.
From week to week it gets busier and busier. And this is not just a January/resolution problem. It has been like this for many many months. They need more space or to somehow cap membership.
I am considering ending my membership here. I have been with FW since 2013. A real shame.
The machines are never unracked. People will leave 5 x 45 plates on the leg press and just walk away.
Groups of 5-6 younger adults will stand at the squat rack for 45 minutes and 2 of them will do a set of squats. The rest of the time they just stand around chatting.
There are plates thrown everywhere - major tripping hazard. The place is a mess.
The place is hot and smells terrible.
There is no staff presence on the floor other than personal trainers who are focused solely on their clients. The rest of the staff is laughing and chatting behind the desk. They do not come out on the floor, they do not enforce gym etiquette or clean up plates. Blank stares and no response when you share your concerns.
The soap dispensers in the bathrooms have been broken since September.
From week to week it gets busier and busier. And this is not just a January/resolution problem. It has been like this for many many months. They need more space or to somehow cap membership.
I am considering ending my membership here. I have been with FW since 2013. A real shame.
Written February 2, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Scott E
1 contribution
Nov. 2021
Do not join this gym. I cancelled my membership 6 months ago and they continue to bill me. I have been to the gym several times to get the monthly payments stopped and every time they tell me the situation has been resolved but the billing continues.
This is a scam business!
This is a scam business!
Written May 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Julia X
1 contribution
Oct. 2021
When I asked why they keep charging me even after my request not to renew my annual contract, the girl at lougheed location accused me "rude" for raising voice, while her voice was higher than mine. I signed 12 month contract, and got robbed extra month and been accused "rude" by a rude employee.
Written October 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Henry
4 contributions
Sep. 2021 • Solo
Don't ever go to this gym. They will charge you even after you cancel your membership. Always read before signing and ask for copies and never trust anything they say.
Written October 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Justin
1 contribution
Jun. 2021
after canceling my membership have continued to receive bills and my attempt contact fitness world has gone unheeded
Written June 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
mad customer
1 contribution
Jan. 2021
I called to cancel my membership and someone on the phone told me it was cancelled, 2 months later I check and they are still charging me. I go to the front desk to cancel it and issue a refund and receive the written form confirming my cancelation, then I found out afterwards their still charging me!! I call again and the girl on the phone is arguing with me that my account is not cancelling yet I have the written and signed formed confirming my cancelation. This is worst gym you can go to, theres hidden fees and just try and take your money, they don't care about good customer service. Go anywhere but here.
Written January 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mike
1 contribution
Nov. 2020
worst gym I have ever been to in my life, they have an olympic lifting platform just for show and the GM tells people not to olympic lift, then blames them for making "noise", their rule on the platform changes on the daily as well: first don't release anything over your head, 2nd don't release anything at shoulder level, 3rd don't release anything above your hips, 4th dont release anything at your hips or even below your hips, so basically this gym doesn't want you to lift heavy deadlifts in general, it has to be a library at this place, absolute trashcan of a place filled with personal trainers that don't even know what olympic lifting is (how are you a trainer?) and allows verbal abuse to be done at others even when the GM is standing in the midst listening to it, do not ever go to this place filled with the most ignorant trainers and GMs and brainless muscleheads of all time, you rather drink bleach then deal with people here
Written November 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
CJ P
Vancouver Island, Canada15 contributions
Oct. 2020
I started my membership in early 2020, but cancelled in April due to COVID. I have been waiting for a promised refund ever since. Their emails keep promising 5 days, then 30, then 5-6. I have been a fitness member of a variety of clubs for more than 30 years. This one is THE biggest disappointment!! Don't waste your money. There are other choices!
Written October 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Leticia M
1 contribution
Oct. 2020 • Solo
The worst gym in the world!
How dare are they to keep charging us even though they ”saying” our contract was cancelled?
I want my money back!! I never agreed with my membership with this brand!
How dare are they to keep charging us even though they ”saying” our contract was cancelled?
I want my money back!! I never agreed with my membership with this brand!
Written October 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ananda Portugal
Vancouver Island, Canada1 contribution
Aug. 2020 • Couples
I cancelled my membership on August 21 because I’ll be moving to Ottawa soon. I used to go to the Granville location in Vancouver, B.C
I was looking at the balance of my credit card a few minutes ago and I found out that I just got charged for another month. They made me sign a contract saying that I am no longer a member, wait for 1 hour until the front desk was no longer busy and that was supposed to be it. Now I have to go back and cancel my membership again. Not to mention that when I cancelled the membership I got charged two times the amount that I used to pay monthly.
Highly disappointed with the customer service here. I won’t sign a contract with them never again.
I was looking at the balance of my credit card a few minutes ago and I found out that I just got charged for another month. They made me sign a contract saying that I am no longer a member, wait for 1 hour until the front desk was no longer busy and that was supposed to be it. Now I have to go back and cancel my membership again. Not to mention that when I cancelled the membership I got charged two times the amount that I used to pay monthly.
Highly disappointed with the customer service here. I won’t sign a contract with them never again.
Written September 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
vahid1973
Vancouver, Canada29 contributions
Steve Nash has no respond because they are aware of their weakness !!! And that's the reason they are loosing their customers one by one...
mariahtash
Vancouver, Canada2 contributions
I wanted to cancel my membership in October and was told I had to have written proof but it shouldn’t be a problem since I wasn’t on a contract. I came back a couple weeks later filled out the form and handed in a letter. I checked my statements and have been getting charged my monthly fee since then EVEN THOUGH I CANCELLED!! my records show I haven’t stepped foot into that gym since October. I called head office they say they have no records of my cancellation and can cancel now if I response to an email. I called back asking to speak to supervisor and she was unhelpful only thing she can offer is cancelling so I don’t get charged for August. DO NOT GO TO THIS GYM!!
mariahtash
Vancouver, Canada2 contributions
I wanted to cancel my membership in October and was told I had to have written proof but it shouldn’t be a problem since I wasn’t on a contract. I came back a couple weeks later filled out the form and handed in a letter. I checked my statements and have been getting charged my monthly fee since then EVEN THOUGH I CANCELLED!! my records show I haven’t stepped foot into that gym since October. I called head office they say they have no records of my cancellation and can cancel now if I response to an email. I called back asking to speak to supervisor and she was unhelpful only thing she can offer is cancelling so I don’t get charged for August. DO NOT GO TO THIS GYM!!
ireact
Vancouver, Canada18 contributions
Why Steve Nash Fitness World staff lack honesty??? Are they told to be dishonest or they act that way on their to get more commission? I personally thin honest is the best policy and if you care about customers, your ratings and customer numbers and revenue will go up.
vahid1973
Vancouver, Canada29 contributions
Yes absolutely you are right, Honesty is the best policy and caring about the customers is the best investment.
STEVE NASH FITNESS WORLD (Burnaby) - 2023 What to Know BEFORE You Go
Frequently Asked Questions about Steve Nash Fitness World
- Hotels near Steve Nash Fitness World:
- (0.09 km) Executive Suites Hotel & Conference Centre, Metro Vancouver
- (0.80 km) Accent Inn Burnaby
- (1.23 km) Delta Hotels by Marriott Burnaby Conference Centre
- (0.67 km) The Amazing Brentwood by Corporate Stays
- (8.37 km) Loden Hotel
- Restaurants near Steve Nash Fitness World:
- (0.11 km) Cactus Club Cafe North Burnaby
- (0.17 km) White Spot Gilmore
- (0.10 km) Acqua Restaurant, Patio and Bar
- (0.08 km) Tim Hortons
- (0.21 km) Sushi Garden