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The owners of this business are unprofessional and not trustworthy. We booked a tour in July 2021 for four for a late August 2021 departure, putting down a deposit for the full tour amount via eTransfer, as they required (they state that eTransfer is more 'secure' than credit cards, which should have been a red flag for me). Because of COVID and the impact of the wild fires, we cancelled our tour more than 3 weeks from the scheduled tour date, giving notice through email. Wild West Badlands Tours' cancellation policy is 50% of your money will be refunded if you cancel more than 2 weeks from scheduled departure. I followed up on our refund through email and voicemails (good luck getting them to answer their phone) and eventually received text messages from them acknowledging we are owed a refund, but asking for a couple of weeks' time because they 'process their refunds at the end of each month'. I gave them that time but have not heard from them since. I have left numerous voicemails, texts, and emails expecting them to follow through on their word and policies but have received no response in over 3 weeks. If a company is not willing to follow it's own policies I wouldn't trust them with my money, and I don't think you should either.…
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Date of experience: August 2021
1 Helpful vote
Helpful
My husband and I were absolutely blown away by this tour. We knew Drumheller was a must on our trip to Alberta and are so glad we chose Wild West Badlands for our tour. Don was so knowledgeable and had so much detail to provide on each attraction. There is no way we would have learned as much as we did had we not gone with Don. This tour is a must for anyone traveling to Drumheller.…
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Date of experience: July 2021
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We trusted this tour agency based on good online reviews, even being a Trip Advisor awardee years ago. Unfortunately, Don Johnston made an alibi to cancel our trip the last minute. Worse, he has not yet refunded our deposit made a month ago for this cancelled trip and he is now not taking my calls.…
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Date of experience: July 2021
1 Helpful vote
Helpful
We did the tour on Aug 1. Don arrived at our hotel promptly and greeted us warmly. We are a family of 3 and it was just us on the tour. We went in a sedan car with wonderful air conditioning. The car was clean and Don wears a head set so everyone in the car can hear him. Don was very knowledgeable about the valley. We learned so much taking the tour instead of visiting the spots on our own. We visited the little white church, Horsethief canyon, the Bleriot ferry, Orkney view point, the suspension bridge, the hoodoos, and the ghost town of Wayne. We enjoyed each location. Don was great at balancing giving us the tour information and allowing us to walk around the sites at our own pace. The only disappointment was that the suspension bridge was closed to the public due to structural issues. We still got to see the bridge but we unable to cross it. We highly recommend this tour!…
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Date of experience: August 2020
1 Helpful vote
Helpful
Visiting the Drumheller area, my family contacted Don for a guided tour. We ended up with a private tour due to the co-vid situation. What a wonderful afternoon spent with Don travelling through the badlands. He provided humour together with a lot of information regarding the area. A few sites were closed because of co-vid, however, I feel we covered the majority of the popular sites, including the badlands, Horsethief Canyon, the hoodoos, an old school house and the ghost town of Wayne. It was a pleasure spending the afternoon with Don and learning about this unique area.…
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Date of experience: July 2020
2 Helpful votes
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