Casino Rama Resort
Casino Rama Resort
3.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Casino Rama Resort is Ontario's premier gaming & entertainment destination and has earned a reputation for presenting exclusive world-class sporting, entertainment & television events. Located near Orillia, Ontario, and just 90 minutes from Toronto, the resort offers a complete entertainment experience with over 2,200 slot machines, more than 60 gaming tables, 8 unique restaurants, a world-class 5,000 seat Entertainment Centre, and a 300-room all-suite, full-service hotel, featuring spa and health club facilities. Casino Rama Resort is operated by Gateway Casinos & Entertainment Limited.
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  • Elizabeth P
    4 contributions
    3.0 of 5 bubbles
    Beautiful hotel, great staff, poor restaurants
    The rooms were exactly as pictured on their website. Very spacious and clean. The fireplace was needed as the weather was very cool. The restaurants were a disappointment because some of them were not open other than for set hours. Not everyone wants to eat between 4-8 pm or 7am to 12pm. There wasn’t enough options. Also the slots were very tight. Tighter that other casinos I have visited
    Thank you, Ava Elizabeth, for taking the time to provide us with your feedback. We pride ourselves on customer service and will share your comments with our team. We are sorry to hear you were disappointed with the restaurant offerings, but we are striving to recruit to enable us to open the restaurants for longer periods of time. We hope to welcome you back again soon and that your next visit will meet your expectations. Have a nice day.
    Written September 21, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Travelled with family
    Written September 19, 2023
  • Colleen O
    Grenville-sur-la-Rouge, Canada37 contributions
    3.0 of 5 bubbles
    Nice location for business
    The hotel is huge so you expect a variety of options when it would come to restaurants. Many weren't open. The buffet is pricey for the quality which was not so great. The rooms were spacious and clean. Loads of towels supplied which is a lovely change to other locations. The machines at casino are HUNGRY for your money. You don't get to play long on a 20 that is for sure. Staff are very nice.
    Thank you, Colleen, for taking the time to provide us with your review. Unfortunately, we are still challenged with the recruitment of culinary staff to properly open the dining outlets as we desire. This is high on our priority list so that we are able to expand our food and beverage offerings and provide a wider variety of items on our menu. We are happy to hear that you enjoyed your hotel stay and we hope to welcome you back to Casino Rama again soon. Have a great day!
    Written October 23, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Travelled on business
    Written October 21, 2023
  • deb m
    Owen Sound, Canada7 contributions
    4.0 of 5 bubbles
    Lost out on Free Play offer
    We were enticed (again) with the offer of a free room and free play offer of $75, we booked a room invited the gals and were off for a girls getaway. We realized our free play offer had expired 12 hours prior but thought we'd ask anyway, with a rather nonchalant unapologetic "we can't go back and add anything" (where is the customer retention on a dying casino?) We made our way to the room, had a great swim (the hallway by the pool has a terrible sour milk smell) and dressed for supper. Options for dinner are pub style, expensive all you can eat or a costly steak house, we chose Yard House and the highlight of our decent meal was it being looked after by an unknown gentleman who bought the meals for every table in there at the time (Win) and we thanked him as we left. The casino is nicely decorated for Christmas, it always looks good no matter the season !! The customer service agents at the front desk and on the phone booking site are always friendly and helpful, a pleasure to deal with !! We had really enjoyed ourselves but were a little taken aback by losing our free play offer but we do understand and who's kidding who ... we will be back ;)
    Thank you, Deb, for taking the time to provide us with your feedback. We pride ourselves on customer service and will share your comments with our team. We are happy to hear that you enjoyed your girls getaway and hope to have the opportunity to welcome you and your friends back again in the future. Have a nice day!
    Written November 30, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited November 2023
    Travelled with friends
    Written November 28, 2023
  • Vegas1227
    9 contributions
    3.0 of 5 bubbles
    Shell Of Itself
    We have been to Rama several times over the years and have always enjoyed ourselves. Now sadly the property is just a shell of itself from previous years. Check in is still manual due to cyber attack that was months ago, rooms are the redeeming quality of the property. Spacious, clean and bathroom is quick big. Restaurants, forget it! Unless you want to pay $40 for the buffet, the Yard House is essentially your only option. Line up to get seated though the restaurant was half full, one woman running around doing everything including cleaning tables. Hate to see what the line would be like on a concert night. Menu has been limited from previous visits, use to start with nachos but not on menu any longer. Food came out relatively quick as they limit seating therefore food is quicker. I take it they would rather you stand to get seated than seat you and wait longer for food. Was going to eat at Weir's for breakfast but of course a long line at 10:30, we jumped in the car and left. Casino floor is dull, music was too somber, machines very tight, they have a few new ones but compared to other casino's we frequent Rama still has too many dated machines. Unfortunately we both decided that was it for us at Rama.
    Thank you for taking the time to provide us with your feedback. Unfortunately, we are still challenged with the recruitment of culinary staff to properly open the dining outlets as we desire. This is something that is high on our priority list so that we are able to expand our food offerings. We hope you will give us a second chance and that your next visit will meet your expectations. Have a nice day.
    Written January 4, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited December 2023
    Travelled as a couple
    Written December 29, 2023
  • Janice R
    2 contributions
    5.0 of 5 bubbles
    Wonderfull experience everytime we are there
    What a beautiful amazing stay. Josh and Martin from the bar are absolutely wonderful. Brad from St Jermains is also the same our stay is always wonderful. Breakfast with server Bill at the Wiers restaurant is always a blast wonderful sense of humour. On our way next week again I can't wait. I always recommend this resort to everyone. Thank you
    Thank you for taking the time to provide us with your positive feedback. We pride ourselves on customer service and will share your comments with Josh, Martin, Brad and Bill and the rest of our team. We are thrilled to hear that you enjoy your stay at Casino Rama and we are looking forward to seeing you again next week! Have a great day and week ahead!
    Written April 8, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2024
    Travelled as a couple
    Written April 4, 2024
  • Sandy R
    1 contribution
    3.0 of 5 bubbles
    Great hotel, lousy food
    My husband and I love going to concerts at Rama and staying over in the hotel. The concerts have been great and the rooms are spacious and comfortable, especially love the fireplace. Our only complaint is the food - the restaurants are extremely expensive and the lower priced places like the Cedar Lounge and the Fire Starter Lounge serve horrible and expensive sandwiches. I think I'll skip eating there from now on, starving is better. Used to be way better when the sports lounge served finger foods, poutine, etc
    Thank you, Sandy, for taking the time to provide us with your feedback. We are happy to hear that you enjoy the concerts and your stays at Casino Rama. Unfortunately, we are striving to recruit culinary staff, which is our top priority, This will, in turn, enable us to add further menu offerings at the restaurants. We hope to have the opportunity to welcome you back again soon. Have a good day and week!
    Written April 22, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited April 2024
    Travelled with family
    Written April 19, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

3.5
3.5 of 5 bubbles733 reviews
Excellent
242
Very good
220
Average
136
Poor
56
Terrible
79

Sightseer24186987914
1 contribution
2.0 of 5 bubbles
May 2024 • Couples
Don't expect a classy experience...the buffet restaurant looks like a cafeteria and there are only 2 bars that are majorly understaffed. Granted there was a show on which explains the long lines but come on, add more staff on event nights!!! 30 people in line to get a drink! (so we bailed). The event was chaos, free for all, no staff guiding people or organizing lines, just moving like a herd of sheep to get into theatre and out again. Like open the emergency exits to facilitate the flow of people. They really need to hire an event co-ordinator to manage the crowds...brutal. Will never attend a show there again.
Written May 11, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for sharing your feedback with us. We are sorry to hear that your experience fell short of your expectations. We try our best to manage everyone getting in to the Entertainment Centre in a timely fashion and apologize for the long line-ups. Unfortunately we are striving to recruit more culinary staff so that we are able to offer more food and beverage options and this high on our priority list. We hope you will give us a second chance and that we will have the opportunity to welcome you back again in the future. Have a nice day.
Written May 17, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sandy R
1 contribution
3.0 of 5 bubbles
Apr 2024 • Family
My husband and I love going to concerts at Rama and staying over in the hotel. The concerts have been great and the rooms are spacious and comfortable, especially love the fireplace. Our only complaint is the food - the restaurants are extremely expensive and the lower priced places like the Cedar Lounge and the Fire Starter Lounge serve horrible and expensive sandwiches. I think I'll skip eating there from now on, starving is better.

Used to be way better when the sports lounge served finger foods, poutine, etc
Written April 19, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you, Sandy, for taking the time to provide us with your feedback. We are happy to hear that you enjoy the concerts and your stays at Casino Rama. Unfortunately, we are striving to recruit culinary staff, which is our top priority, This will, in turn, enable us to add further menu offerings at the restaurants. We hope to have the opportunity to welcome you back again soon. Have a good day and week!
Written April 22, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Janice R
2 contributions
5.0 of 5 bubbles
Mar 2024 • Couples
What a beautiful amazing stay. Josh and Martin from the bar are absolutely wonderful. Brad from St Jermains is also the same our stay is always wonderful. Breakfast with server Bill at the Wiers restaurant is always a blast wonderful sense of humour. On our way next week again I can't wait. I always recommend this resort to everyone. Thank you
Written April 4, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to provide us with your positive feedback. We pride ourselves on customer service and will share your comments with Josh, Martin, Brad and Bill and the rest of our team. We are thrilled to hear that you enjoy your stay at Casino Rama and we are looking forward to seeing you again next week! Have a great day and week ahead!
Written April 8, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Colleen S
3 contributions
1.0 of 5 bubbles
Oct 2023 • Solo
I’ve been going to the spa for a few years to get pedicure, facia and manicure, I’ve had a bad experience with my pedicure last time I was there, my toe was hurting after the last pedicure, I thought it would get better but no, my toe nail was perfect until the last time, I’ve been suffering with it, the women who did my pedicure dug so deep it moved my nail bed. I’ve been to doctor and now I have to get nail removed, I waited to speak to them as I thought it would get better, when I approached the spa at casino they said did you go somewhere else I’m like why would I as I do t want anyone touching my feet ever again as I have no trust now. They said manager was going to call me what a joke as someone called and when I answered they hung up, great customer service. I would not recommend the spa at casino to anyone as they don’t seem to care what they do to your body. I am going to tell my story to anyone that will listen. Hope no one has to go through what I’ve been.
Written March 22, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you, Colleen, for taking the time to provide us with your feedback. We are very sorry to learn of your experience at the Spa and we will have a Manager reach out to you shortly to discuss this. Have a nice day.
Written March 26, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

zoreena2024
Iroquois Falls, Canada2 contributions
5.0 of 5 bubbles
Feb 2024 • Couples
first time at this casino and we attended a concert
we were advised to hang out a while after the concert to allow for the parking lot to empty, so we did. we played the slots and enjoyed the ambiance
Written February 13, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear that you enjoyed the concert and your time at Casino Rama and we hope to have the opportunity to welcome you back again soon. Have a great day!
Written February 14, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Natalie B
1 contribution
5.0 of 5 bubbles
Feb 2023 • Family
Is Casino Rama a Great Canadian casino I just wanted to know because i work Casino New Brunswick i just wanted to if it is a sister Casino to Casino New Brunswick
Written January 14, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for reaching out, Natalie. Casino Rama is part of the Gateway Casino & Entertainment portfolio and not part of the Great Canadian casinos. We hope to have the opportunity to welcome you to Casino Rama some day in the future! Have a great day.
Written January 16, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

S W
4 contributions
1.0 of 5 bubbles
Dec 2023 • Family
The buffet is terrible, way overpriced and items on the tables are few. We went for dinner on Friday night as the previous lunch buffet was terrible. Never going back to this buffet restaurant again. It was excellent before the pandemic but now there aren’t many people even eating. Before you had to lineup for a few minutes to get a table, now you can just walk in.
Written December 31, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to provide us with your feedback. We are sorry to hear that you did not enjoy the buffet but hope that you will give us a second chance and that your next visit will meet your expectations. Have a nice day.
Written January 4, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Vegas1227
9 contributions
3.0 of 5 bubbles
Dec 2023 • Couples
We have been to Rama several times over the years and have always enjoyed ourselves. Now sadly the property is just a shell of itself from previous years. Check in is still manual due to cyber attack that was months ago, rooms are the redeeming quality of the property. Spacious, clean and bathroom is quick big. Restaurants, forget it! Unless you want to pay $40 for the buffet, the Yard House is essentially your only option. Line up to get seated though the restaurant was half full, one woman running around doing everything including cleaning tables. Hate to see what the line would be like on a concert night. Menu has been limited from previous visits, use to start with nachos but not on menu any longer. Food came out relatively quick as they limit seating therefore food is quicker. I take it they would rather you stand to get seated than seat you and wait longer for food. Was going to eat at Weir's for breakfast but of course a long line at 10:30, we jumped in the car and left. Casino floor is dull, music was too somber, machines very tight, they have a few new ones but compared to other casino's we frequent Rama still has too many dated machines. Unfortunately we both decided that was it for us at Rama.
Written December 29, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to provide us with your feedback. Unfortunately, we are still challenged with the recruitment of culinary staff to properly open the dining outlets as we desire. This is something that is high on our priority list so that we are able to expand our food offerings. We hope you will give us a second chance and that your next visit will meet your expectations. Have a nice day.
Written January 4, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

torontoeddy
Toronto258 contributions
1.0 of 5 bubbles
Dec 2023 • Couples
We were there Dec 2 for the Barenaked Ladies concert which was a great show but surprised and disappointed that they don't have the infrastructure to support 5000 people. We were unable to eat dinner there so had to drive back and forth to Orillia. The line up to get a beer before the show was 20 minutes and even longer after the show. We noticed at least 2 bars/restaurants that were closed at 10pm on a Saturday night. Seems like easy money to sell $10 beers but for some reason they're unable or unwilling. Maybe staff shortage? Don't know, don't care as I'll likely never return there.
Written December 4, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to share your experience with us. We are happy to hear that enjoyed the Barenaked Ladies performance. We apologize for the inconvenience you faced with the limited dining options and the long wait times for a drink. Unfortunately, we are challenged with the recruitment of food and beverage staff to properly open the dining outlets as we desire. This is something that is high on our priority list so that we are able to expand our food and beverage offerings. We hope you will give us a second chance and that your next visit will meet your expectations. Have a nice day.
Written December 6, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

deb m
Owen Sound, Canada7 contributions
4.0 of 5 bubbles
Nov 2023 • Friends
We were enticed (again) with the offer of a free room and free play offer of $75, we booked a room invited the gals and were off for a girls getaway. We realized our free play offer had expired 12 hours prior but thought we'd ask anyway, with a rather nonchalant unapologetic "we can't go back and add anything" (where is the customer retention on a dying casino?) We made our way to the room, had a great swim (the hallway by the pool has a terrible sour milk smell) and dressed for supper. Options for dinner are pub style, expensive all you can eat or a costly steak house, we chose Yard House and the highlight of our decent meal was it being looked after by an unknown gentleman who bought the meals for every table in there at the time (Win) and we thanked him as we left. The casino is nicely decorated for Christmas, it always looks good no matter the season !! The customer service agents at the front desk and on the phone booking site are always friendly and helpful, a pleasure to deal with !! We had really enjoyed ourselves but were a little taken aback by losing our free play offer but we do understand and who's kidding who ... we will be back ;)
Written November 29, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you, Deb, for taking the time to provide us with your feedback. We pride ourselves on customer service and will share your comments with our team. We are happy to hear that you enjoyed your girls getaway and hope to have the opportunity to welcome you and your friends back again in the future. Have a nice day!
Written November 30, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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