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mtlgirl wrote a review Jul. 2020
Our family had a wonderful time visiting the zoo, rides, and waterpark. We got a great one day deal from Hotel Castel. You could easily spend a whole day at the zoo or waterpark. Our 8 year old scraped her knee and staff at the marche helped her by getting us antiseptic and a bandaid. One thing did concern us though. While in the waterpark, we noticed that park staff and and the police appeared to be harassing the one black family in the park. We watched for a bit out of concern for them (what problem could possibly require the presence of two police officers?) when a blonde woman working for the park came over and rudely told us to move along in French. It was unclear why they were being ticketed. Interestingly, while walking through the zoo which is supposed to be smoke and vape-free, I saw several white people smoking and vaping on benches who weren't being harassed by police. It appears the park arbitrarily chooses who they will persecute based on skin color. Watch for discrimination here.…
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Date of experience: July 2020
3 Helpful votes
Helpful
And I'll keep coming back. It's a small zoo but very clean. Many animals and educational areas. Friendly staff, clean toilet facilities. The food in the restaurant was decent. Easy to take in during a single day. Parking was free. The only downside was the rain....but pretty sure that's beyond their control. Great for families, couples....…
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Date of experience: July 2020
2 Helpful votes
Helpful
Post covid is perfect time to visit. You have to buy tickets ahead which limits numbers. You can see the whole zoo in short time. Some exhibits closed but so muxh still to see. Animals are all out ... was nice to see in more relaxed setting....only downfall was restaurant... staff are not well prepared...so either bring your own food in coolers...or have lots of patients. …
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Date of experience: July 2020
2 Helpful votes
Helpful
Morning was cloudy so not crowded which made social distancing easier. Animals were active and looked healthy. Several areas were inaccessible due to COVID or for renovations but enough was opened to still make it worthwhile and pleasant. Loved the kangaroos, flamingos and the giraffes. The employee at the gorilla area was very knowledgeable and greeted everyone with a smile. Several picnic tables available in shaded areas to sit eat lunch. Only negative was the monorail ride. Ticket booth lineup and actually train lineup not well marked and no employee there to direct. SInce they only allow every second wagon to be filled it takes longer to get on. Young children get very impatient and social distancing is almost impossible. Highly recommend they rethink that set-up and assign an employee.…
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Date of experience: June 2020
1 Helpful vote
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A nice size zoo with signage in French and English, but even though I asked if the talks were just in French, or English too and was told "both" when getting tickets, they were actually just in French so we feel we missed out on a significant part of the attraction. If I'd paid full price, I would have complained!…
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Date of experience: February 2020
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