Balnea

Balnea, Bromont: Hours, Address, Balnea Reviews: 4.5/5

10:00 AM - 9:00 PM
Monday
10:00 AM - 9:00 PM
Tuesday
10:00 AM - 9:00 PM
Wednesday
10:00 AM - 9:00 PM
Thursday
10:00 AM - 9:00 PM
Friday
10:00 AM - 10:00 PM
Saturday
10:00 AM - 10:00 PM
Sunday
10:00 AM - 9:00 PM
About
Perched on a mountainside, BALNEA overlooks a natural reserve of breathtaking beauty. Discover an ode to nature, an enchanting sanctuary and exceptional architecture that inspires and rejuvenates, all this less than an hour from Montreal, in the heart of a large private estate. On the program: nature immersion, thermal experience, open water swimming, treatments inspired by techniques from the most exotic corners of the world, eclectic relaxation areas, healthy and creative fine cuisine, hiking, yoga, SUP yoga, Shinrin Yoku and much more. A true icon of Quebec spas, BALNEA reinvents the art of relaxation and well-being.
Suggested duration
More than 3 hours
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4.5
434 reviews
Excellent
257
Very good
96
Average
34
Poor
27
Terrible
20

Catherine D
Montreal, Canada30 contributions
Loved it so much !
Jul. 2021 • Couples
My boyfriend and I went there during a week day. We had booked the morning session that lasts from 10 AM to 1 PM.
It was just long enough for us to disconnect and relax.

We have been to many spas and this is amongst our favorite ones.
We loved the fact that we could swim in the lake. The water of the lake is so clear, it was warm and the algae are at the bottom, so do not be worried of them bothering you when you swim to the floating deck in the middle.

I loved the view from the highest jacuzzi.

The only down side is that I did not feel super comfortable going in the saunas while there were other people inside of them not wearing their masks.
So if you are like me and want to avoid being with too many other people, try to use the saunas first thing in the morning.

All in all it was fantastic !
Written July 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Juliette G
1 contribution
Very bad service during covid
Jan. 2021 • Couples
Very poor service during covid! Bad experience while my husband and I needed to relax for sure. Even if Balnea Spa id lucky enough to work while many people are loosing their jobs, they don t really want to ( asked for paying tips before the massage because they close down early, tried to change the time scheduled,...)
Written January 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

MissElevate
1 contribution
First Time - Need more staff presence and cleaning protocols or products for us to use
Sep. 2020
What a beautiful location and staff were polite when you saw them.
Staff looked very young and I was surprised that no one took our temperature. No disinfectants available to clients. Did not see staff going around to disinfect. I had to ask for a cloth and spray bottle myself and they asked me if it was dirty then I reminded them that someone was sitting there. We had to asked for our lounge chairs to be cleaned and even when we did that they only did one chair and partial.

It would be nice to know the temperatures of the baths and have staff walk around more often as people were super loud and speaking the whole time but there wasn't any staff to ask them to lower it down so it wasn't very peaceful. I can see the potential however management and cleaning protocols were not visible. So unfortunate as it was my first time was so excited.
Written September 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hello MissElevate, First of all thank you for your kind words about our location and employees. The temperature of all customers and employees is taken upon arrival at the site. It is a camera, there is nothing to indicate that it is the temperature taking if the employee has not told you anything. At the time of your visit, we were still offering the Nature Immersion experience. Being a package offered on 2 times slots, the disinfection period was from 2:30 to 3:00 p.m., in order to not disturb the customers on site. We take note of your recommendation regarding the temperature of the baths. We will also make sure to follow up closely for the tranquility on the site. We are once again sorry that your experience did not meet your expectations. Thank you and we look forward to seeing you!
Written September 14, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Angela S
London, England, United Kingdom5 contributions
Post-COVID Balnea: 2x the price for half the experience (or how to go from 5 to 3 stars)
Jul. 2020
Tough review to write: I used to love this place and now I’m feeling quite disappointed about it all – poor costumer service, untrained staff, fragmented service, and lower value for money. So I think it is worth sharing.

I’m a costumer since 2017/18 and I always had a positive and unique experience: difficult to find a spa (and a site) like this in the region, province, or across the border. That said, my Post-COVID Balnea spa experience was NOT GOOD – it went from 5 to 3 stars. Why?

Balnea is now offering the rental of a 2 pax station at a minimally discounted rate of $210 to $230 plus taxes (prices will go up later in July) which includes: a reserved spot (demi-tent, bed, two long chairs), lunch box, and access to facilities for a pre-allocated period of 4 hours (to avoid over-crowding and less contact). Expensive yet OK in theory; BUT NOT so much in practice.

My husband and I went to reserve the package. Because we were going to drive quite a bit to get there, we called in first to make sure the lunch would be ready as we were hungry and about to leave. They said lunch wouldn't be available as it needs to be pre-booked well in advance (at least 24h bf) BUT nothing on their website indicates it. Wow! so it's suggested that we removed the estimated cost of the meal $30 per person from the bill.

Okay: I keep the booking in these terms and called a 2nd time just to make sure that all else stayed the same. Upon arrival, they take the temperature, etc., all good; reception was a bit slower than usual. Eventually, we’re told that we’d better go walk back to car to pick our bottle of water for refills bc they don’t offer individual bottles anynmore; reservations said the opposite when I called but apparently “they don't know what is going on in the actual facilities” (what?).

We then move to the locker rooms and to the main area where someone is supposed to guide us to our unit. There was no one there: we waited for while and finally 2 young guys appear. They seem as lost as we are, our names are not on the list, they kept going up and down the stairs to see what the problem is, wondering if they'd put us in the summit or by the lake, they didn’t seem to understand what happened when we explained either…

Major disorganization and disconnect between reservations and reception, and between reception and welcoming/frontline staff.

Our entry time was 3h45/4pm BUT with all this lengthy and messy start, we’re now 45m past our actual entry time so we just ask to sit somewhere and start relaxing/enjoying the place. Facilities are working at reduced capacity, obvs, so we swam in the lake, had a drink by the bar, tried one Jacuzzi, and read a bit – thinking we’d leave by 7h45/8pm as indicated. At 7h30 staff was already collecting glasses and cleaning side tables so we literally have to leave in a rush. Terrible.

IN SUM: the experience was stressful, rushed and full of hiccups for no reason. I knew more about the spa itself than the staff, which has been literally replaced by an army of teens and students on summer jobs (nb. there was almost 1 staff for every 1-2 couples). Except for the valley unit cocoons and stickers with arrows along the path, there was no substantive reimagination or redesign of facilities and spaces (as is implied on their website and newsletter) and I actually didn't see any staff spending that extra time needed for disinfection procedures - I'm thinking a casual spray & cloth on tables, counters, chairs, door handles, etc., particulalry between costumers. Strange!

Ultimately, I payed $75 per head (plus taxes, plus drinks and tips) for a 2h30/3h “swim and lounge”. Before, we were paying $40+ for half day or late entry with all the facilities (or 70$+ for the entire day). Surely, we understand the necessity of restrictions and new measures and the potential financial struggles of the spa, but there's a limit... Frequent costumers that actually keep the place running are now paying *twice the price for half the service*.

I asked to speak to the manager 1-2-1 and offered my thoughts. She thanked me for my comments – and that’s it. No direct apology, no “please come back and we’ll offer you a better experience”. Sigh. I def want to go back but, gosh, they can do better.
Written July 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Tammy J
Toronto 24 contributions
Lovely view
Jan. 2020 • Friends
One of my fave spas ever! It’s all in the details. They have many unique rooms. Food was good. Smoothies not good.
Can’t wait to see it in the summer!
Written January 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Tammyj519, We are so happy to be your favorite spa ! See you soon, The BALNEA team
Written February 13, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Miranda P
20 contributions
Relaxing Spa
Jan. 2020 • Couples
We really enjoyed our evening at Balnea where we did an e-ticket for the evening thermal experience. They provide a robe, towel, water bottle and locker (but no shoes). They could really do better at providing guests with information about the spa- we basically just wondered around figuring it out for ourselves. The overall experience was very relaxing though and we will definitely return.
Written January 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hello Mirandap674, Thank you for taking the time to provide us with your comments. We are very pleased to see that your experience has lived up to your expectations. We take note of your recommendations. Thank you and enjoy the rest of your day! The BALNEA team
Written February 13, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Templme
Pennington, NJ4 contributions
Be smart and don’t get lost in translation
Dec. 2019
Be smart unlike me. I called to schedule an appointment for my husband and I and we got two ninety minute massages. My notes from directly after the call say that the coupes massage was booked for 6:30 and that the thermal experience was included in the price of the massage. After I hung up I realized that the representative hadn’t asked for an email address...odd - how would I get a confirmation otherwise? I got busy and didn’t follow up - dumb.

We arrive the day of around 6:00 not wanting to make use of the baths because well...they were free and we had that option. We wanted to be 1/2 hour early to our massage as was indicated on the site.
We check in at the front desk and get no direction from the representative other than “take these robes and go to the changing room” ok...? So we change at a leisurely pace and head up to the lounge for our massages. We figure out we need to check in with the lady at the end of the bar and she immediately brings out our therapists one after another. One brings my husband to a room that had two beds and the other brings me to a separate room...what? I’m so confused but then get hit with a question as to why we were late? Our massages were supposed to start at 6:00...why were we not alerted to this at the front desk upon check in? I don’t have any answers to this. The cherry on top was being charged for use of the thermal spas because we had “booked it” even though we had just thought it was thrown in as a courtesy and did not use these facilities. Absolutely ridiculous.

My advice...get a confirmation. We didn’t and ended up getting charged for
1) a 90 minute massage only getting a 60 minute massage...and not in the same room as we had booked.
2) facilities we didn’t use

Massage was good, the therapists were great...I still dont understand why we weren’t in the same room ...but the front desk needs some MAJOR work. They were not informative at all and we could not understand either other between my mangled French and their limited English. I was just so done with Canada and the cold and this place by the end of it we paid the money and left.

Also have the same complaint as others regarding the showers in the facilities...the shower heads are not nice at all - at least the one I used.

All in all too many bad touch points to ever come back or recommend. 3 stars are for the redeeming qualities of the therapists.
Written December 31, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hello Temple, Please know that we take your comment very seriously. We have therefore analysed the situation more thoroughly and contacted you directly. Thank you !
Written January 2, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

caravansonnet
Burlington, VT44 contributions
Beautiful Location
Nov. 2019
It was truly a lovely day at Balnea Spa and I can't recommend it enough to anyone who might be interested. It is such a lovely experience and you will come away rejuvenated and relaxed - I definitely recommend getting a massage- it was incredible and the food is yummy with lots of allergen friendly options! We visited in the winter, but a trip in other seasons would also be lovely too! Very quiet and restful and restorative! If you like to read more, please check out my blog, Caravan Sonnet.
Written December 7, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi, Rebecca, Thank you for your warm comments. We are happy to see that you enjoyed your massage and culinary experience at our Lumami restaurant. We look forward to seeing you soon! The Balnea team.
Written December 31, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

lauramorselli
7 contributions
Beautiful Location and Scenery...but....
Nov. 2019
The Location and scenery is breathtaking but the changing rooms are way too small! You are crowded while trying to undress...and dress and there are too few shower stalls! i was fortunate to only wait 15 minutes for a stall, while i was leaving there was a line up of 12! that quickly diminishes your zen! there was a line up to pay too. 8 people behind the counter with only 2 serving.
Written November 18, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hello lauraalwaysontherun, Thank you for taking the time to share your experience with us. We're sorry you didn't enjoy our locker rooms and your checkout. Unfortunately, some hours are busier than others, which can cause some congestion. Once again we are sorry for these elements and hope to see you again soon! The Balnea team.
Written December 31, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Vacationgirl09
Montreal, Canada16 contributions
Autumn escape
Oct. 2019 • Couples
My boyfriend and I took a drive from Montreal to Balnea. A spa tucked away into an expansive lakeside forest escape. The grounds are beautifully kept and manicured. There are breathtaking lake views from the thermal baths. The facilities are very clean, and staff were very attentive. Someone took my boyfriend’s robe by mistake and a staff member replaced it with a smile and no questions asked! Staff were also great about maintaining a quiet and peaceful atmosphere at the spa. We took a short walk to the lake, roasted marshmallows by an open fire and relaxed in the wet and dry saunas. It was certainly worth the trip. Ps. Parking is limited close to the entrance so be prepared for a short walk.
Written October 20, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Vacationgirl09, Thank you for your valuable comments. We are very happy to know that your trip on our reserve was a success. We look forward to seeing you soon !
Written October 21, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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