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Sailors Newquay

15 Fore Street, Newquay TR7 1HB, England
+44 1637 872838
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Review Highlights
Rude and ignorant staff and customers

Visited this bar at 6.15pn Thursday 12 October 2017 and as was expected it was very quiet with 2 or... read more

Reviewed 5 days ago
John A
via mobile
Reasonable bar

Bar was reasonably clean, staff were fairly quick to take orders even if delivering them took a... read more

Reviewed 2 weeks ago
Tracey A
,
Exeter, United Kingdom
via mobile
Read all 44 reviews
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Overview
  • Excellent38%
  • Very good27%
  • Average2%
  • Poor4%
  • Terrible29%
Travellers talk about
“vip package” (2 reviews)
“hen party” (2 reviews)
“holiday” (3 reviews)
Open Now
All hours
Hours Today: 11:00 AM - 3:00 AM
LOCATION
15 Fore Street, Newquay TR7 1HB, England
CONTACT
Website
+44 1637 872838
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Reviews (44)
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1 - 10 of 42 reviews

Reviewed 5 days ago via mobile

Visited this bar at 6.15pn Thursday 12 October 2017 and as was expected it was very quiet with 2 or 3 people at the bar and two female staff on duty. My partner and I walked to the bar to order drinks and were totally...More

Thank John A
SailorsManagement, Guest Relations Manager at Sailors Newquay, responded to this reviewResponded 4 days ago

Hi John Firstly, may we apologise for your experience, what you have described is absolutely not how we would wish our staff to conduct themselves. We take this very seriously and will be looking into the details of this in order to ensure it doesn't...More

Reviewed 2 weeks ago via mobile

Bar was reasonably clean, staff were fairly quick to take orders even if delivering them took a while (5mins+ for a vodka, lime & soda and a pint of cider), some patrons were completely drunk but defied more alcohol and there were ahoy of dogs...More

Thank Tracey A
SailorsManagement, Guest Relations Manager at Sailors Newquay, responded to this reviewResponded 1 week ago

Hi Tracey, Thanks for taking the time to write this review and for your comments on the positives. As to the negatives, firstly, we apologise and, secondly, would you be good enough to send us an email so that we can open up a dialogue,...More

Reviewed 3 weeks ago via mobile

Caught little bar maid scraping lime into drink tom the back bar with dirty hands. I mentioned it and she got incredibly rude and defensive. Said she'd been doing it for 2 years and I was the first to complain!!! Then snatched money and refused...More

Thank Rowena-1808
SailorsManagement, Guest Relations Manager at Sailors Newquay, responded to this reviewResponded 3 weeks ago

Hi Rowena, We can only apologise for your experience & can assure you that is not how Sailors promote the perfect serve. We will be looking into & taking this review very seriously so thank you for your response. We would like to make this...More

Reviewed 4 weeks ago via mobile

Best cocktails all night..Thanks to callum..great personality..fantastic smile..and great attitude.. Will definitely visit againMore

Thank Kayleigh P
SailorsManagement, Guest Relations Manager at Sailors Newquay, responded to this reviewResponded 4 weeks ago

Hi Kayleigh, As a team, we've put a lot of effort into our cocktail delivery and receiving feedback like this makes it all worthwhile. Great to hear your positive comments on Callum too, we'll make sure and pass these along. As our thank you for...More

Reviewed 10 September 2017 via mobile

Great night out, best nightclub in Newquay great atmosphere with good mix of people from all over Emma in the V.I.P lounge was amazing!More

Thank Paul T
SailorsManagement, Guest Relations Manager at Sailors Newquay, responded to this reviewResponded 12 September 2017

Hi Paul, Now this is what we like to hear, although we're immodest enough to consider ourselves the best nightclub in the SouthWest :) We pride ourselves on delivering an excellent VIP experience and we'll certainly pass along your compliments to Emma. As our thank...More

Reviewed 4 September 2017 via mobile

If your looking for a bite to eat and a place to drink, please don't confuse the two. This pub has an amazing balcony view overlooking Newquay but that's the only time your hear the word amazing in this review. The customer service was shocking...More

Thank Lee H
SailorsManagement, Guest Relations Manager at Sailors Newquay, responded to this reviewResponded 5 September 2017

Hi Lee, First of all, we're sorry to hear that you appear to have had such a poor experience at Sailors, we've clearly fallen very far short of our own standards here, as well as yours. In order that we can dig down into the...More

Reviewed 2 September 2017 via mobile

Unfortunately my experience of this place got worse as the week went on. They just kick people out because it's raining and their ceiling was leaking in - but they were still charging £5 in at 2pm kicking me out on my own because I...More

Thank GlutenfreeLou
SailorsManagement, Guest Relations Manager at Sailors Newquay, responded to this reviewResponded 9 September 2017

We are sorry that your second visit didn’t live up to your first fantastic visit earlier in the week. We would like to investigate this further if we may, as even though we couldn’t control the near torrential rain outside which sadly found a way...More

Reviewed 2 August 2017 via mobile

Myself and a group of girls came here on a Saturday night and will never be returning AGAIN! There's clearly no fire safety as the club was full to the point you couldn't actually dance on the dance Floors just bob up and down like...More

Thank annabelrings
SailorsManagement, Guest Relations Manager at Sailors Newquay, responded to this reviewResponded 4 August 2017

Hi Annabel We can only apologise if your visit was not to the high standard we aim for all our customers at Sailors.  We are very busy on Saturday nights but well within our capacity set by the Fire Officers & this is maintained religiously....More

Reviewed 11 July 2017

We had the best time in a fab club!!! We had the full VIP experience. Our host was very attentive, no request was too much trouble for her, we were well looked after by the security guys who were very helpful in getting guys to...More

Thank 1963susieb
SailorsManagement, Guest Relations Manager at Sailors Newquay, responded to this reviewResponded 12 July 2017

Hi Susie, This is what we love to hear - we're so pleased that we could be part of your weekend going so well and we don't even mind that you looked elsewhere before returning. Prodigals and all that :) As a tangible expresion of...More

Reviewed 10 July 2017

We came to this nightclub for my hen night. It was great fun, the staff were very friendly and the bouncer on Friday night looked after us very well. We all had a great night here.More

1  Thank jadewoody
SailorsManagement, Guest Relations Manager at Sailors Newquay, responded to this reviewResponded 11 July 2017

Hi Jade, We're so pleased that you enjoyed your hen night with us and that you were pleased with the service both from the staff in general and security in particular. As our thank you for taking the time and trouble to write such a...More

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Ask a question
Questions & Answers
janeWestYorkshire
12 January 2017|
Answer
Response from SailorsManagement | Property representative |
Hi Jane - I can't paste an email address her but could you try SailorsArms.Newquay followed by the same '@' please
0
Votes
Kenneth H
17 October 2016|
AnswerShow all 2 answers
Response from SailorsManagement | Property representative |
Hi Kenneth, The sailors has been here for a very long time and I think the sign portrayed a 'Jolly Sailor', so maybe 'Sailors' (as it's known by the locals, never THE Sailors) is a contraction of that. You'll notice a few... More
0
Votes