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Brittany Ferries

Millbay Docks, Plymouth PL1 3EW, England
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Review Highlights
Excellent experience

I recently had an accident in France while on holiday and had to be hospitalised. We had to cut our... read more

Reviewed today
jayoung300
,
Exeter, United Kingdom
SUPERB SERVICE!!

Travelled on the 2.30 ferry from Portsmouth to Caen on Thursday 17 th of May.We had missed our... read more

Reviewed today
BMBPENARTH
,
PENARTH
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Sail with Brittany Ferries from Portsmouth, Poole or Plymouth direct to France and Spain. Our routes take you closer to popular holiday destinations, saving miles of driving, fuel costs, tolls and overnight stops. Choose either superb comfort of a cruise ferry, no-frills economie service or speed across The Channel on our fast craft.
  • Excellent43%
  • Very good30%
  • Average12%
  • Poor7%
  • Terrible8%
Travellers talk about
“pont aven” (425 reviews)
“st malo” (213 reviews)
Closed Now
Hours
Hours Today: 9:00 a.m. - 5:30 p.m.
LOCATION
Millbay Docks, Plymouth PL1 3EW, England
Write a ReviewReviews (2,475)
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"pont aven"
in 425 reviews
"st malo"
in 213 reviews
"self service restaurant"
in 159 reviews
"mini cruise"
in 79 reviews
"commodore cabin"
in 79 reviews
"overnight crossing"
in 65 reviews
"car deck"
in 62 reviews
"both ways"
in 90 reviews
"berth cabin"
in 57 reviews
"return journey"
in 119 reviews
"main restaurant"
in 55 reviews
"inside cabin"
in 49 reviews
"plymouth roscoff"
in 42 reviews
"club voyage"
in 36 reviews
"a la carte restaurant"
in 35 reviews
"ferry company"
in 34 reviews
"pet friendly cabin"
in 33 reviews
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1 - 10 of 2,340 reviews

Reviewed today

I recently had an accident in France while on holiday and had to be hospitalised. We had to cut our holiday short and, so had to return to England. My husband rang Brittany Ferries to rearranged our return passage, the staff could not have been...More

Thank jayoung300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed today

Travelled on the 2.30 ferry from Portsmouth to Caen on Thursday 17 th of May.We had missed our ferry the night before due to one of our vehicles breaking down.The gentleman at the check in at Portsmouth could not have been more helpful and handled...More

Thank BMBPENARTH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday

My name is Alan, Im not an idiot but, I traveled from Portsmouth UK to Spain Santander and though not cheap it was relaxing and comfortable in every way. Was a little put off not being able to see my pet more often than twice...More

Thank Alan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BF-CustomerServices, Manager at Brittany Ferries, responded to this reviewResponded today

Dear ' Alan D', I am sorry to hear that you had such trouble finding the port at Bilbao using your sat nav, the address Puerto de Bilbao and the postcode 48508 cover quite a large area, therefore on your ticket you will find directions...More

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Reviewed yesterday

Loading went very well and there appeared to be more space than usual ferry boats. The cabin was clean and adequate. The A La Carte Restaurant was also a cut above the normal dining/cafeteria style dining. The only MASSIVE downside was our lack of knowledge...More

Thank KatieGav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BF-CustomerServices, Manager at Brittany Ferries, responded to this reviewResponded today

Dear 'KatieGav', I am so sorry to hear that you incurred a large mobile telephone bill and I can understand your upset with this. When your mobile telephone network connect you to another network, in this case the mobile offshore one, they should send you...More

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Reviewed 3 days ago

Brittany Ferries must be the very most adept at winding up and annoying their clients. You can be the first at the ferry port and last off the ship. The lanes are not loaded in sequence of arrival - and I am comparing like for...More

Thank pancho559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BF-CustomerServices, Manager at Brittany Ferries, responded to this reviewResponded yesterday

Dear ‘pancho559’, I am sorry to read of your frustration with our embarkation procedures, I appreciate that it can look confusing sometimes. However, there is a loading plan for every sailing and this varies depending on the load of vehicles for that sailing. You are...More

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Reviewed 4 days ago

I have recently started traveling plymouth - Santander with my family and we decided to go commodore class. It cost a lot but boy was it worth it! We are now planning our next trip for 2019 and I honestly don't think I could travel...More

Thank tamzin_richardson2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BF-CustomerServices, Manager at Brittany Ferries, responded to this reviewResponded 2 days ago

Dear 'tamzin_richardson2', The commodore cabins are a real treat and I'm glad you enjoyed yours. Our new schedule is due to be released in July and if you would like to send an email to customer.feedback@brittanyferries.com we can let you know as soon as it's...More

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Reviewed 5 days ago

We travelled home on Saturday 19th May via Roscoff on board the Armorique. I would like to thank Brittany Ferries for another excellent experience which was enhanced by their unexpected efforts to celebrate the Royal Wedding. They had put up bunting and photos of Harry...More

Thank madbirder1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BF-CustomerServices, Manager at Brittany Ferries, responded to this reviewResponded 2 days ago

Dear 'madbirder1', It's lovely to read your review and I'm pleased that you enjoyed your royal wedding themed sailing and the cake made by our on board patisserie chef. I hope we can welcome you on board again soon. Kind regards Jane Customer Services Brittany...More

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Reviewed 6 days ago

We travel with Brittany a few times a year and love them BUT feel disgruntled with the reclining seat arrangements on the Caen-Portsmouth crossing. We always have a cabin going to France as it is a night time crossing and reclining seats in the 'reserved'...More

Thank CMH1935
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 days ago via mobile

We caught the 10:00 p.m overnight crossing to Roscoff. We had booked a cabin with bunks. To get up and down onto the top bunk is really challenging as there is nothing to hold onto. However the cabin itself was spotlessly clean and had a...More

1  Thank TravelBedfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BF-CustomerServices, Manager at Brittany Ferries, responded to this reviewResponded 2 days ago

Dear 'TravelBedfordshire', Thank you for your review of our service, I'm pleased that you enjoyed your overnight sailing with us. I'm sorry to hear that you had trouble getting up and down onto the top bunk, there is a ladder and bed rail to help...More

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Reviewed 1 week ago

Check-in process is usually quite quick, but then you have to wait in queues but not as long as waiting to fly and of course you can take much more luggage. Once on board, its all nice and light and airy. The food is always...More

Thank hpsauce373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ask a question
Questions & Answers
HT-Birmingham
May 13, 2018|
AnswerShow all 3 answers
Response from neilcvx | Reviewed this property |
You stay in your car whilst they load and unload they won’t be left alone at all, you walk with them to the cabin .
1
Vote
Tyr0ne_girl
April 25, 2018|
Answer
Response from BF-CustomerServices | Property representative |
Hello, we're expecting the timetable to be released in July, if you'd like to contact us directly with your email address we can email you when it is available. Kind regards, Jane
1
Vote
ailem
April 25, 2018|
AnswerShow all 2 answers
Response from BF-CustomerServices | Property representative |
Hello, on our website there is a ship guide for Cap Finistère which shows the location of all the cabins. Your cabins are mid ship and are next to the lifeboats so you won't have an unobstructed view of the sea but you will... More
2
Votes
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