Pittville Pump Room
Pittville Pump Room
3.5
9:30 AM - 5:00 PM
Monday
9:30 AM - 5:00 PM
Tuesday
9:30 AM - 5:00 PM
Wednesday
9:30 AM - 5:00 PM
Thursday
9:30 AM - 5:00 PM
Friday
9:30 AM - 5:00 PM
Saturday
9:30 AM - 5:00 PM
Sunday
9:30 AM - 5:00 PM
About
Standing in regal splendour overlooking the sweeping lawns and lakes of Pittville Park two miles from the town centre, the pump room hosts events, concerts, exhibitions, talks and workshops, weddings, parties and corporate hospitality. The free heritage trail visitor experience opens September 16 and will be available except when the building is hosting an event or private hire. The outdoor Heritage Café is open seven days a week with seating available under the colonnade and on the piazza.
Duration: < 1 hour
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
3.5
213 reviews
Excellent
77
Very good
58
Average
36
Poor
13
Terrible
29
N H
Newton Le Willows, UK4,548 contributions
Jan 2022 • Couples
You walk up to this stunningly beautiful building, which looks like it has some amazing interiors but it predominantly closed only open for functions.
The cafe attached to it is overpriced (£2.50 for a small cup of tea - not in a tea pot) and is on a raised platform that sounds and feels like herds of elephants are trampling past every time a person goes by.
Definitely worth seeing but don’t eat/drink there and don’t expect too much.
The cafe attached to it is overpriced (£2.50 for a small cup of tea - not in a tea pot) and is on a raised platform that sounds and feels like herds of elephants are trampling past every time a person goes by.
Definitely worth seeing but don’t eat/drink there and don’t expect too much.
Written January 31, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike B
1 contribution
May 2022
My wife and I went to the Heritage Cafe, Pittvile Park, Chetenham on 26th May and ordered and paid for two cappuccinos at 10.40am. We waited 30 minutes to be served only after complaining.
Terrible service and coffees were cold.
The tables need to be numbered to help the people serving.
Not good enough Cheltenham
Terrible service and coffees were cold.
The tables need to be numbered to help the people serving.
Not good enough Cheltenham
Written May 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachael W
26 contributions
Mar 2022
Was happy to see the new ‘temporary’ structure at the pump rooms which looked ok. However, it was really noisy inside so sat outside with all the dogs. Not good as my companion is wary of them. The young man at the till was very pleasant and served me very efficiently. I was then given a number to wait for my coffee so joined a group of people all waiting. I watched as the barista poured two coffees out of an urn and was surprised when these turned out to be for me, having ordered two black Americanos! I asked if they were americanos to be told in a surly fashion “yes”. The coffee itself was not very pleasant so was very glad I didn’t pay an extra £1 for a large! Overall a very disappointing experience. They certainly need to brush up on their coffee terminology as an Americana should be made fresh! Will certainly give this a miss in the future
Written March 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zap Z
1 contribution
Feb 2022
When I read 'Heritage Deco Cafe' on the website I couldn't wait to have a look. After travelling for over an hour to get there I discovered a semi-permanent marquee type structure, metal frame with a fabric roof. The only real acknowledgment to Art Deco I noticed were two japanese style screens (not in use) in the dreadful 1980's faux plastic deco style. Stupidly I assumed that the word 'heritage' actually means something authentic and worth travelling for. In consideration of the location, right next to a beautiful Regency facade I could be excused for my grave error. To make matters worse, on arrival a dish of the day 'A' board right by the entrance, offered vegetarian lasagne but at the counter we were told that they are not doing hot food today as there is a function (wedding) on in the main building (which I later worked out cooks the food for this grotty little 'cafe'. The toilets were housed in a caravan type thing parked round the back. My advice. Take a picnic.
Written March 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jonny justice
Romsey, UK240 contributions
Jan 2024 • Friends
The annexed café is just dreadful, I can’t think of one positive!
Staff are rude and disinterested, the coffees and hot chocolate were revolting and expensive. Apparently the machines had been busy today, what a rip-off.
If you want a nasty machine-made drink and to get fleeced at the same time, this is the place for you!
Staff are rude and disinterested, the coffees and hot chocolate were revolting and expensive. Apparently the machines had been busy today, what a rip-off.
If you want a nasty machine-made drink and to get fleeced at the same time, this is the place for you!
Written January 20, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
cynicalUk
UK66 contributions
Oct 2022
I have given up on this place - the cafe structure outside, i.e. the cafe and associated outbuildings, and the under-appreciated inside. The tent cafe is ugly, noisy and the coffee and food hit and miss. Allowing dogs inside is a mistake, as tables are too crowded and most dogs lie in the walkways and you trip over them if not careful. Dogs can stay outside surely, as there are nice tables and chairs on the terrace. If it's cold, the cafe could provide blankets as at other cafes. As for inside the Pump Room inside, most times I have been it is empty and between events. Som etimes the historypanels are up but it is so lifeless and quite daunting to walk in. I wanted to taste the mineral water again but it is still not available - seems like tears now. There is no helpful information about when it will be restored.
Written November 13, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
cynicalUk
UK66 contributions
Aug 2021
I am trying to find out if I can get into the Pump Room in the next week or so with some tourists but I cannot find any information. Some websites say the cafe is open and there are events on some days. But it doesn't say you can go inside. Even the tourist office website doesn't have anything. This seems very strange. Please help, someone.
Written August 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear CynicalUk, what a shame you didn’t check our website where there is a dedicated heritage trail page with all the open viewing days until April 2022 or our social media where the dates have been published.
We are in the process of identifying additional dates which will be uploaded shortly.
If you contact us at customer.contact@cheltenhamtrust.org.uk and let us know the dates and times you are interested in bringing your group of tourists to the pump room, we will see if it is possible to arrange something.
We are in the process of replacing the pump room website, the new one will have a calendar showing everything happening at the pump room.
Written August 23, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SVTJumbo
Cheltenham, UK203 contributions
Nov 2021 • Couples
So much potential but fails miserably. Too many staff doing not a lot at all. Dirty tables,floors need sweeping & a little more tentative with customers goes along way.
Shockingly overpriced food which wasn’t fully cooked,sausage rolls & chicken bakes had to be sent back. At £3.50 for a small sausage roll and £4.50 for a chicken bake is absolutely scandalous… Management of this establishment really need to turn this place around.. £25 each for an afternoon tea is just ridiculous. Certainly won’t be returning…
Shockingly overpriced food which wasn’t fully cooked,sausage rolls & chicken bakes had to be sent back. At £3.50 for a small sausage roll and £4.50 for a chicken bake is absolutely scandalous… Management of this establishment really need to turn this place around.. £25 each for an afternoon tea is just ridiculous. Certainly won’t be returning…
Written November 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, thank you for taking the time to leave your review. We are sorry to hear that you did not enjoy your experience at the Heritage Café and we have passed on your feedback to our management team. The afternoon tea which you are referring to was part of a Christmas children's event, which included a storytelling session and afternoon tea for the parents.
Written January 13, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mjb12345
Cheltenham, UK60 contributions
Oct 2021 • Solo
Was really looking forward to dropping in for a coffee on my walk. Could be a great addition to the Park once they get it right. Slow service and the most expensive coffee I can remember buying, £4 for a takeaway coffee in a paper cup which was mainly full of froth. Coffee was good but way over priced.
This could of been a regular coffee stop for me and my friends but unfortunately the feeling of being ripped off will mean we will go elsewhere.
Real shame.
This could of been a regular coffee stop for me and my friends but unfortunately the feeling of being ripped off will mean we will go elsewhere.
Real shame.
Written October 31, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jo R
Gloucester, UK61 contributions
Jul 2023 • Friends
We had a lovely birthday gathering at the Orangery the other morning, when a friend had a big birthday, and we all gathered for coffee. The staff were very kind to us and looked after us beautifully, many thanks!
This Orangery cafe is a superb asset to the town, and we must resist all efforts by misguided folk to remove it.
This Orangery cafe is a superb asset to the town, and we must resist all efforts by misguided folk to remove it.
Written July 15, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yes, biodegradable confetti is allowed.
Written August 2, 2022
can we throw confetti over the happy couple after the wedding?
Written December 26, 2017
There is no entry fee to the pump room, however donations are always welcome.
Written September 15, 2018
Are you open today and do we have to book?
Written November 24, 2015
Pittville Pump Room is open Wednesday - Sunday 10:00 to 16:00, unless there is a private hire.
Written September 15, 2018
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