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Grand Harbour Hotel Spa

5 West Quay Road, Southampton SO15 1AG, England
+44 23 8063 3033
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Review Highlights
Grand in name only.

This hotel was very disappointing Our floor was like a building site, graffiti on the walls. Wet... read more

Reviewed yesterday
WraggUK
,
Hampshire
via mobile
No real complaints

Group of us (5) went for the Classic Spa which included a cream tea and a 25min treatment. Having... read more

Reviewed 2 weeks ago
valt139
,
Southampton, United Kingdom
Read all 165 reviews
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Overview
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The Spa at the Grand Harbour Hotel features an indoor swimming pool, spa pool, steam room, sauna, gymnasium, 4 treatment rooms and a nail bar. A range of spa day and residential packages are available.
  • Excellent6%
  • Very good8%
  • Average21%
  • Poor21%
  • Terrible44%
Travellers talk about
LOCATION
5 West Quay Road, Southampton SO15 1AG, England
CONTACT
Website
+44 23 8063 3033
Write a ReviewReviews (165)
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"relaxing spa day"
in 4 reviews
"fabulous spa"
in 2 reviews
"marco pierre white steakhouse"
in 2 reviews
"warm scones"
in 2 reviews
"quay"
in 2 reviews
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1 - 10 of 165 reviews

Reviewed yesterday via mobile

This hotel was very disappointing Our floor was like a building site, graffiti on the walls. Wet paint signs everywhere and strong smell of paint. No warning at time of booking or upon checking in. No offer of a complimentary something to compensate us either....More

Thank WraggUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Group of us (5) went for the Classic Spa which included a cream tea and a 25min treatment. Having read a lot of the reviews we were a bit apprehensive but none of us found anything to complain about. The scones were lovely, the service...More

Thank valt139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Very disappointing experience; hot tub that did not work and maintenance men working on a job throughout the experience, no water dispense machine with cups in the pool area. You are given robes and slippers which were lovely but you couldn't wear your slippers in...More

Thank Emily S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 10 December 2017

I got given a Weekend Glow Spa day - a 55 min treatment, use of the spa and lunch. It cost £70 so I was expecting good things. The whole thing was really badly organised and there was a really bad smell of poo as...More

1  Thank JulietMayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2017 via mobile

Stayed here for a Christmas event . It's meant to be a highly rated hotel more like faulty towers. On arrival we were told there was no hot water for a few hours this was at 6 30pm . She we went to our room...More

Thank diane m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2017 via mobile

went for xmas do. all draft beers out of stock. only bottle at £7.40 a pint. till not working 10 mins to pay.

Thank mickswift35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2017 via mobile

Booked for a 40th birthday a month in advance for 6 people. Recieved phone call an hour before saying they only had 2 robes and asked if we wanted to reschedule when we told them it was unacceptable On arrival jacuzzi was closed. Pool was...More

Thank spark19842
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2017

Attended a Ball here on 11 November. No complaints about that but checking out was a problem as not only had we been overcharged, so were our guests who had a bill put under their door for £156! It seems that someone had charged their...More

Thank Normandy9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2017

Having been given a spa voucher for the hotel as an anniversary present my wife and I were looking forward to some serious pampering. However on arrival the spa manager informed us that one of his staff had to go home as she was ill...More

Thank Paul E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2017 via mobile

I am writing a further review as I have attempted to contact the hotel following our stay asking there customer service team to comment on the poor service that we received but more particularly on why they charged my credit card without my authorisation. For...More

1  Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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