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Grand Harbour Hotel Spa

Open Now: 10:00 a.m. - 6:00 p.m.
Open today: 10:00 a.m. - 6:00 p.m.
Review Highlights
Awful

We attended on a Sunday in December (23rd) and was looking forward to a relaxing evening. It... read more

Reviewed 4 weeks ago
aja787
,
Southampton, United Kingdom
via mobile
Pathetic Spa

Visited Grand Harbour Spa on Saturday 8 December. What a let down, a pathetic excuse for a spa... read more

Reviewed December 8, 2018
Joe1723
,
Salisbury, United Kingdom
via mobile
Read all 169 reviews
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Traveller Overview
  • Excellent11%
  • Very good14%
  • Average18%
  • Poor15%
  • Terrible42%
Travellers talk about
“serenity spa”(4 reviews)
“spa break”(4 reviews)
“head neck”(2 reviews)
About
The Spa at the Grand Harbour Hotel features an indoor swimming pool, spa pool, steam room, sauna, fitness suite, 5 treatment rooms and a nail bar. A range of spa day and residential packages are available.
Open Now
Hours Today: 10:00 a.m. - 6:00 p.m.
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Contact
5 West Quay Road, Southampton SO15 1AG, England
Website
+44 23 8063 3033
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Reviews (169)
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All reviews serenity spa spa break head neck the marco pierre white restaurant warm scones late booking relaxing massage full body massage pre cruise booking process cannot fault west quay
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1 - 10 of 169 reviews
Reviewed 4 weeks ago via mobile

We attended on a Sunday in December (23rd) and was looking forward to a relaxing evening. It started off reasonable well and I could accept the clear signs of neglect (paint peeling off the walls, tiles falling off the steam room, broken water fountains, cold...More

Date of experience: December 2018
1  Thank aja787
GuestRelationsGHH, Guest Relations Manager at Grand Harbour Hotel Spa, responded to this reviewResponded 1 week ago

Dear aja787, Thank you for visiting the Grand Harbour Hotel Spa, and thank you for taking your time to share your feedback with us, I am sorry to hear that you have not entirely enjoyed your visit. Please be assured that we are continuously working...More

Reviewed December 8, 2018 via mobile

Visited Grand Harbour Spa on Saturday 8 December. What a let down, a pathetic excuse for a spa. One swimming pool that was very cold and small, more than 10 people and it would be crowded. The Jacuzzi was awful, mould on the steps, black...More

Date of experience: December 2018
1  Thank Joe1723
GuestRelationsGHH, Guest Relations Manager at Grand Harbour Hotel Spa, responded to this reviewResponded 1 week ago

Dear Joe1723, Thank you for visiting the Grand Harbour Hotel Spa, and thank you for taking your time to share your feedback with us, I am sorry to hear that you have not entirely enjoyed your visit. Please be assured that we are continuously working...More

Reviewed November 26, 2018

Groupon Spa Day as a birthday treat. Had an amazing back massage from Bonnie and found the day to be very relaxing and enjoyable. All the staff were exceptionally helpful.More

Date of experience: November 2018
Thank janepE888MN
GuestRelationsGHH, Guest Relations Manager at Grand Harbour Hotel Spa, responded to this reviewResponded 1 week ago

Dear JanepE888MN, Thank you for visiting Grand Harbour Hotel Spa and for taking your time to share your feedback with us. I am glad to hear that you had a nice birthday treat at our hotel and that Bonnie provided you with a great service....More

Reviewed November 4, 2018 via mobile

Was really nice day, the spa was good, however they need to repaint the ceiling as paint was peeling off, and the jacuzzi wasn't that hot at the start, but everything else was good. The massage I received from Bonnie, was so good! And she...More

Date of experience: November 2018
Thank Jemaflur
AdamSuliemani, Spa and Leisure Assistant Manager. at Grand Harbour Hotel Spa, responded to this reviewResponded November 5, 2018

Dear Jemaflur, Thanks you for visiting the Serenity Spa at the Grand Harbour Hotel. Our customers feedback is very important to us and we will act upon your remarks considering areas requiring a little improvement. We are aware of the issue with the Spa Bath...More

Reviewed November 2, 2018

We had a Spa day, booked the Red Letter Days. We were offered either a personalised facial or a back, neck and shoulder massage. I chose the massage and my daughter chose the facial. Sherene, my therapist, made me feel very welcome and relaxed. The...More

1  Thank Camper756117
AdamSuliemani, Spa and Leisure Assistant Manager. at Grand Harbour Hotel Spa, responded to this reviewResponded November 5, 2018

Dear Camper756117 Thank you so much for visiting the Serenity Spa at the Grand Harbour Hotel. We are delighted to read that you enjoyed your visit and we very much appreciate your recommendation. Your kind feedback has been passed on to Sherene, who was pleased...More

Reviewed November 1, 2018 via mobile

Geeted by smiling girl at spa. Made conversation. Helpful and informative. Lovely pool. Only two Others in so did 40 lengths. Whilst daughter slept. Jacquzzi not very powerful but sauna great. As others have mentioned it all needs a bit of TLC . Peeling paint...More

2  Thank jackifhearts
AdamSuliemani, Spa and Leisure Assistant Manager. at Grand Harbour Hotel Spa, responded to this reviewResponded November 5, 2018

Dear jackifhearts Thank you so much for visiting the Serenity Spa at the Grand Harbour Hotel. Our customers feedback means a lot to us and we were delighted to read that you had a pleasant experience upon your visit. Your comments regarding areas where improvements...More

Reviewed October 25, 2018 via mobile

I booked the Glow Spa Day and enjoyed a tasty and freshly prepared light lunch before relaxing in the spa facilities. The highlight of the visit for me was the full body aromatherapy massage by Sherene - the massage was amazing!More

Date of experience: October 2018
Thank Jayne W
AdamSuliemani, Spa and Leisure Assistant Manager at Grand Harbour Hotel Spa, responded to this reviewResponded October 26, 2018

Dear Jayne W, Thank you for choosing the Grand Harbour Hotel and visiting the Serenity Spa within. I am glad to hear that you have enjoyed your Glow Spa Day including the light lunch. I have notified Sherene of your review which she will be...More

Reviewed October 25, 2018 via mobile

Four friends treated ourselves to a spa day with lunch in the restaurant and we all had a great day. The treatments we had (massages for all) were excellent and the relaxation area of the spa was fabulous- good chance for an unwind and a...More

Date of experience: October 2018
Thank Rozholly7
AdamSuliemani, Spa and Leisure Assistant Manager at Grand Harbour Hotel Spa, responded to this reviewResponded October 26, 2018

Dear Rozholly7, Thank you for choosing the Grand Harbour Hotel and visiting the Serenity Spa within. It brings me joy to see that you have had a great day with your friends here at the Spa. I am glad you found our treatments of an...More

Reviewed September 10, 2018 via mobile

We booked our spa day for a Sunday (yesterday) and were pleasantly surprised that it wasn’t at all busy so we all got sun loungers and no annoying kids in the pool. The pool temperature was lovely and warm (man on reception said water had...More

Date of experience: September 2018
Thank 314riannaa
AdamS9818, Spa and Leisure Assistant Manager. at Grand Harbour Hotel Spa, responded to this reviewResponded October 26, 2018

Dear Rianna A, Thank you for choosing the Grand Harbour Hotel and visiting the Serenity Spa within. I am delighted to hear that you had a fantastic visit at our Spa alongside your friends. We are looking at methods to improve the efficiency of the...More

Reviewed August 29, 2018 via mobile

The spa has some awful reviews that I think are a little unfair The car park is just that - Its not overly clear but all you do is park the car in the public car park and make sure you put your registration number...More

Date of experience: August 2018
Thank O732YDlynnm
Adam S, Spa and Leisure Assistant Manager at Grand Harbour Hotel Spa, responded to this reviewResponded August 31, 2018

Dear Lynn M, Thank you for choosing the Grand Harbour Hotel and Serenity Spa. I am glad to hear that you enjoyed your Spa Day experience with us and you felt that it was very relaxing and pleasant. I have passed on your feedback to...More

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Questions & Answers
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KelandAli
October 7, 2018|
Answer
Response from MGervasoni17 | Property representative |
Good Morning and apologies for the delay in responding, Unfortunately I am unable to copy our website link to this comment. However please feel free to take a look at our website, which has a list of all of our treatments... More
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