These guys put some of the worst , most unreliable and untrustworthy minicar companies at the top of their lists , presumably as they get bigger kickbacks. Expect filthy cars, unexpected extra charges and long waits. You have been warned!

Terrible experience....I was trying to contact the taxi as it was late 10 Min and couldn't reach anyone. After 20 min, they contacted me asking if my driver had arrived, I said no and he tried to contact him but the driver was not answering. After five minutes they contacted me again, telling me that they found another driver and he could be to me in 25-30 min.I told him that I had had no choice than waiting for the new one, but I would give them a negative review. Eventually, the other driver ( for a company that they collaborate with) appeared 10min later than the time they had told me. The guy on the phone was indifferent and I am sure while I was strongly complaining to him.about the situation he was looking at the ceiling (I don't want to use an inappropriate expression). DON'T BOOK with them

What a total disgrace of a company. They made a mistake of address and time in the initial booking, we noticed the address and got that corrected. The taxi came 12 hours early, we alerted them immediately. I don't mind paying a cancellation fee, but to pay a full fare is disgusting. Customer service were even worse, both on the phone and over email. Paying more for a middleman is something i will not do again. If you want to pay more for a total lack of empathy, then be my guest, but lesson learned for us

Booked cab for 23:30 at Gatwick and waited 30 mins before giving up as had to catch last train. No meeting instructions given. Contact number was to a call centre which played music for 5 minutes before saying no agent available. Dodgy reviews on trustpilot - lots of 5 star reviews from people (paid?) who gave 5 star reviews for every company they reviewed. Are there really so many lucky people who always get 5 star service even from minicabit?

They cancelled AFTER my collection time. There was no notification, explanation, nothing. They are hard to get hold of and when you eventually do, do not expect an apology. I booked this in 'advanced' as I knew on the day of my event the cab prices would rocket... as a result of minicabit cancelling my booking I ended up paying tripple on the day. Do end up like me, book via a taxi firm directly or use the likes of Uber.

I pre booked my taxi through minicabit & received a text stating the taxi provider they had allocated had changed but still confirmed the same company. Needless to say my taxi did not arrive when expected & on calling the taxi company I was told they had rejected the job as it was priced too low. However minicabit did not inform me, leaving me (solo female) stranded at 10.30pm at a country pub which could have put me in a very vulnerable situation. Thankfully a local taxi firm was able to assist. I’ve still not received a refund of the £25 paid for a service I did not receive & minicabit have not replied to my complaint other than the standard acknowledgment email. Absolutely disgusting service.

We are pensioners and we went to an wedding in a field. We pre booked our taxi in advance. As parents of te bride we were one of the last to leave. Our taxi was cancelled and we were unable to find another. We were left standing in a dark country lane waiting for a relative to drive 20 miles to collect us. This is an appalling way to treat people.

By far the worst service. Booked taxi for airport only to be told half an hour after scheduled pick up time to find an alternative service as driver had a breakdown. Several times was told that the root problem was that minicabit wasnt paying the drivers (which was really none of my business) By the time i took alernative service, i was under so much pressure for my flight Struggling now to get my refund for the ride that never happened I am thoroughly disappointed

Don’t use this company under any circumstances!! I ordered a cab and paid for it 3 weeks ahead through the minicabit website. The booking was confirmed and money left my account. On the evening of the booking the cab never showed up, leaving 6 of us completely stranded. Upon calling the cab company office that evening they informed me they had actually rejected the booking from minicabit and said they had informed them. However clearly i was never told and also no refund was given. I have been calling minicabit every day multiple times for the past 4 days and nobody ever answers the phone lines. They leave you to get to the answerphone eventually which is not helpful. I emailed them a few days ago as well and had no response whatsoever, obviously still no refund. Its disgusting how they can operate in this way - if you get a problem with a booking it won’t be rectified. Don’t go through the same experience i have and avoid at all costs. Save your time effort and money and either book directly or just uber it. DO NOT USE MINICABIT

We were left stranded after booking a taxi through minicabit three weeks in advance. They took our money at the time of booking happily but won’t refund us despite not delivering the service. The taxi firm claim they rejected the booking in advance but minicabit did not notify us and are not contactable to deal with the issue Save yourself the stress and time and spend your money elsewhere