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Dorothy Perkins

379 Oxford Street, London W1C 2BU, England
Review Highlights

Tried to get through to customer services for over 5 weeks only to be told it will be 40 minutes or... read more

Reviewed 3 December 2017
Kath M
Ormskirk, United Kingdom
The worst Customer service

Ringing Dorothy Perkins of over 40 mins waiting time. Over a period of 5 days and several times in... read more

Reviewed 5 August 2017
via mobile
Read all 18 reviews
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Dorothy Perkins offers affordable, mainstream clothing for men and women.
  • Excellent27%
  • Very good16%
  • Average0%
  • Poor0%
  • Terrible57%
3 Dec 2017
5 Aug 2017
“The worst Customer service”
Open Now
All hours
Hours Today: 12:00 PM - 6:00 PM
379 Oxford Street, London W1C 2BU, England
Write a ReviewReviews (18)
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1 - 10 of 14 reviews

Reviewed 3 December 2017

Tried to get through to customer services for over 5 weeks only to be told it will be 40 minutes or get cut off. I have been waiting for a refund for over 5 weeks but can't get through to give any details of my...More

Thank Kath M
Reviewed 5 August 2017 via mobile

Ringing Dorothy Perkins of over 40 mins waiting time. Over a period of 5 days and several times in a day to be told it's over 30 mins waiting time. They need to get there fingers out and employ more people. Returning an order and...More

Thank Number82
Reviewed 2 July 2017 via mobile

Love this store always helpful staff. Nice dresses. Unfortunately a bit small store as the choice limited.

Thank InnaJu
Reviewed 25 May 2017 via mobile

I was excited to visit here and was impressed with the style of the items and the prices, kind of like DressBarn. The quality wasn't amazing but I did find a dress that was really unique.

Thank ashley l
Reviewed 31 December 2016 via mobile

I'm completely disappointed with Dorothy Perkins iv shopped with them for years and I placed an order on the 26th December for next day delivery,I did not receive it i spent 1/2 hour on phone waiting to get through on Wednesday to be told it...More

Thank juliejohnson37
Reviewed 13 July 2016 via mobile

I made my order over the phone and paid need i say i also paid for express delivery. I waited 2 weeks and there was no delivery so i decided to phone as i was getting anxious only to be informed that my order had...More

Thank daphdamba
Reviewed 13 March 2016 via mobile

I have visited the restaurant last weekend and loved the location with amazing view of the river and tower bridge. The meal was excellent and the staff was lovely and very professional. The manager made sure we were very well looked after and came to...More

Thank Zoltan H
Reviewed 3 January 2016 via mobile

After ordering goods on line and all the difficulties that caused I have waited seven weeks for them to refund my money. Avoid using their on line service at all cost. The do not reply to emails and the telephone service is abysmal. I will...More

Thank Susan L
Reviewed 25 November 2015 via mobile

Terrible customer service, parcel has gone missing in the post and still awaiting a refund. Withholding my money for items they have not provided me with! Do not order anything from this company!

1  Thank Holiday_3335
Reviewed 3 January 2015

i ordered a £25 voucher off this shower weeks ago, never arrived, now they wont answer phone or email. this horrid, awful firm is best avoided - there are plenty of other, decent, well-run dirms you can use

Thank thommoblackpool
Set beside some of London's best parks and home to
world-class galleries, luxurious hotels, and famed
thoroughfares, the ultra upscale Mayfair is one of
London's most exclusive haunts. Here the shopping is
haute, the dining is exquisite, and the nightlife is
vibrant. A casual stroll through the area’s chic
streets will reveal that Michelin stars and
chauffeured cars are practically the norm here. Even
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