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Review Highlights
How sad, once great store is in trouble.

We have always shopped at Debenhams when in London because of its quality brands offered at... read more

Reviewed October 7, 2018
Roger S
,
Bunbury, Australia
Oxford location is in bad shape

I made some basic purchases at Ds. But the store was HOT and sales staff were uninterested. I had... read more

Reviewed September 12, 2018
Reasonable50
,
Greenwich, Connecticut
via mobile
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Traveller Overview
  • Excellent20%
  • Very good18%
  • Average9%
  • Poor6%
  • Terrible47%
7 Oct 2018
“How sad, once great store is in trouble.”
12 Sep 2018
“Oxford location is in bad shape ”
About
The place to shop for top labels in men and women's apparel, plus gifts, home furnishings and flowers.
Contact
334-348 Oxford Street, London W1C 1JG, England
Marylebone
Website
+44 844 561 6161
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1 - 10 of 258 reviews
Reviewed 5 days ago via mobile

I ordered shirts from Debenhams worth $272- at the delivery time I was charged another $120 for shipping which was never communicated with me ahead of time. When i brought this back to the Debenhams customer service team they told me they had issued a...More

Date of experience: January 2019
Thank Caro H
Reviewed 1 week ago

For a full English breakfast definitely the best deal in this part of the town, tea tastes wonderful and is actually prepared from genuine tea leaves instead tea bags. It is quite hidden and therefore not very well known among the tourists. Food is prepared...More

Date of experience: December 2018
1  Thank Anonym007
Reviewed 3 weeks ago via mobile

My mum and I had a cup of coffee and and a bite to eat after our Boxing Day shopping. No fewer than three members of staff were rude to us. The manager did apologise on their behalf but I do not wish to be...More

Date of experience: December 2018
Thank Mimi2019
Reviewed 3 weeks ago via mobile

I jus been to Debenham oxford street to buy Shanel perfume for my husband.I ask them to wrap it and the woman who serve me was very rude and rise her voice on me,just because I ask why she swap perfume for witch one I...More

Date of experience: December 2018
Thank Masaityte
Reviewed December 2, 2018 via mobile

Incompetent, rude and outright unacceptable customer service. Bought a Levi trucker jacket from Debenhams online, paid extra for next day delivery, a HERMES delivery arrived the next day, but was a box of kinder eggs!!?? I gave back to the Hermes delivery man, who said...More

Date of experience: December 2018
1  Thank Alex J
Reviewed November 11, 2018

Had a really nice lunch in the Carvery, roast pork with all the trimmings. The next day we tried the soups, also excellent. Both meals were well prepared, hot and good value.

Date of experience: October 2018
Thank Danny50
Reviewed October 7, 2018

We have always shopped at Debenhams when in London because of its quality brands offered at reasonable prices and a focused staff How disappointing this trip to find that stock levels were low and the staff disinterested to the point of rudeness.When you can find...More

Date of experience: September 2018
Thank Roger S
Reviewed October 5, 2018 via mobile

I had my free coffee americano white no sugar with Barclays Bank account holder and a strawberry gateau 😲. Ummm nice.

Date of experience: October 2018
Thank philo792
Reviewed September 19, 2018 via mobile

I visit at least every month or when in town. The 5th floor is ideal if you have kids. The restaurant have a range of food which caters for kids of all ages. The changing room is great and clean. The children clothes are wonderful...More

Date of experience: August 2018
Thank Tourist41262
Reviewed September 12, 2018 via mobile

I made some basic purchases at Ds. But the store was HOT and sales staff were uninterested. I had to chase a staff member to get help. The store does not look or smell clean. I felt like I was in a super discount store...More

Date of experience: September 2018
Thank Reasonable50
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Nearby
Marylebone
Marylebone offers what so many London neighbourhoods
cannot: a village feel coupled with urban convenience.
Much of its success rests in its location. Wedged
between the northeastern corner of Hyde Park and the
southern end of Regent's Park and with a number of
Tube stations within easy reach, Marylebone is as
pedestrian friendly as Central London gets. The
bustling shopping mecca of Oxford Street separates it
...More
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