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Debenhams

Neighbourhood:
Marylebone
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Address: 334-348 Oxford Street, London W1C 1JG, England
Phone Number:
+44 844 561 6161
Website
Description:

The place to shop for top labels in men and women's apparel, plus gifts,...

The place to shop for top labels in men and women's apparel, plus gifts, home furnishings and flowers.

read more

TripAdvisor Reviewer Highlights

Read all 205 reviews
Visitor rating
  • 32
    Excellent
  • 24
    Very good
  • 17
    Average
  • 15
    Poor
  • 88
    Terrible
Mixed feelings

Let's start from the beginning. Walked in straight to the Kat Von Dee counter purchased a lovely lipstick staff we friendly and available to help straight away was a quick... read more

Reviewed 3 weeks ago
Angelene J
via mobile
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205 Reviews from our TripAdvisor Community

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Showing 176: English reviews
Haugesund, Norway
Level Contributor
152 reviews
97 attraction reviews
common_n_attraction_reviews_1bd8 52 helpful votes
Reviewed 6 days ago NEW via mobile

One of many large department stores on Oxford Street. Prices are somewhat more affordable than in other ones.

Helpful?
Thank Kokosowo
Southwater, United Kingdom
Level Contributor
59 reviews
39 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
Reviewed 1 week ago via mobile

Debenhams Oxford Street is a large and well laid out department store. The store is large enough to carry a wide range of concessions and variety of stock.

Helpful?
Thank SK1970a
Level Contributor
22 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago via mobile

Let's start from the beginning. Walked in straight to the Kat Von Dee counter purchased a lovely lipstick staff we friendly and available to help straight away was a quick exchange lovely. Was there to get mums watch battery changed so we went to time said it would take 45mins gave us both a free tea or coffee voucher, great... More 

Helpful?
Thank Angelene J
Melbourne, Australia
Level Contributor
331 reviews
106 attraction reviews
common_n_attraction_reviews_1bd8 200 helpful votes
Reviewed 16 March 2017

I simply love this shop, it has my favourite labels like Wallis, Ben de list, coach, coast and enjoy buying here (I do it online from Australia) it has the best clothes for ladies 50+. However the service is absolutely non existing, the boring and non care attitude of the shop "assistants" is unbelievable! Even when queuing to buy, they... More 

Helpful?
Thank bootscooter55
Level Contributor
18 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
Reviewed 14 March 2017 via mobile

We usually go to John Lewis but had a look in. The general feel of the store is "down at heel". Restaurant on 5th floor closed (it was only 5pm). Service on 2nd floor café dreadful.

Helpful?
Thank Graham Sandra W
Leicester, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 23 February 2017 via mobile

Awful customer service, 20+ phone calls to try and arrange a furniture collection. Numerous failed collections after waiting in all day, spoken to various managers at customer service centre. Still awaiting full refund after 2+ months of trying! I will never again shop with Debenhams and would urge anyone else thinking of to avoid. Shocking! Would rate a minus but... More 

Helpful?
Thank Louise S
2 reviews
Reviewed 21 February 2017 via mobile

Disgusting food. Chips hard fish frozen. Chicken kebab cold and flatbread very hard, just truly horrid

Helpful?
Thank Carterdebi
Level Contributor
3 reviews
Reviewed 14 February 2017

I ordered an item online. When it wasn't delivered I checked my account and found out that the order was cancelled. I emailed and was told stocks were low and they were out of my size. They made no effort to contact me and let me know also I haven't received any refund. I used a gift card so I... More 

Helpful?
Thank Brenda W
London, United Kingdom
Level Contributor
13 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 12 February 2017

Just had a Russell Hobbs Steamer delivered by Debenhams. It came without instructions and guarantee. Rang the Debenhams helpline thinking they will sort this out and send me the missing paperwork. NO- the lady informed me that I should contact Russell Hobbs directly. My understanding of purchasing a product is that you have to contact the company you bought the... More 

Helpful?
Thank Pallavi60
Budapest
Level Contributor
810 reviews
555 attraction reviews
common_n_attraction_reviews_1bd8 138 helpful votes
Reviewed 9 February 2017

It is a nice departmnet store in Oxford Street. The staff varies from section to section, some of them are helpful some are not really... It is always very busy...

Helpful?
Thank OZS969

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Staying in Marylebone

Neighbourhood Profile
Marylebone
Marylebone offers what so many London neighbourhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
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