This is a not to be missed experience. Not your same old, same old department store. A collection of high end and unique products from hand painted chocolates to custom jewelry. The wonderful collection of restaurants is worth a visit alone

Personal Shopping with Camilla in the Denim Department - what an absolute treasure she is!! Highly recommend this service, she took time to understand what we needed, made plenty of time for my friend and me, and was organised for our arrival. We felt no pressure to buy, but with all the beautiful options presented obviously we did. Jeans are so hard to find the right fit and Camilla was patient and honest, clearly knowing the different brands. It would have been completely overwhelming without her help and I would have walked out of the store without anything. Both my friend and I walked away with three pairs of jeans and a stack of other clothes. Yes it is expensive, but worth it.

I hadn’t visited Selfridges for a number of years so I was looking forward to my visit. The Christmas shop in the basement had so many lovely items to decorate your house. Lots of room to navigate your way around. The first floor is beautifully laid out. The designer rooms are very spacious and you feel at ease to browse each area. And don’t forget the make-up on the ground floor.

Very long queues for dirty toilets that smelt of urine and the toilet i went to had faecal matter on the toilet seat Sinks need a good clean and new grouting. Christmas shop was very good but the assistant who served us was miserable. Disappointing for a flagship store.

Loved it! Everything about it felt old school department store but very modern. Love the DJ going up the escalators. My 11 year old daughter was in heaven! Very pricey obviously but just so fab to walk through and look at all the bits and bobs. Had our first Yo Sushi visit instore and will def go to another one when we see it. Very busy but didnt feel cramped.

As I was in the West End I thought I would pay a visit.It was jam packed.I had a look at the meat counter and pheasants were around £8.95 compared with my online suppliers of £6.50 a brace. Some appetising fish but the price was par 100g unlike local fishmongers who do it per kilo,which gives you a better idea of cost. Pomellos which are around £3 locally,were over £6 here.So I came away with nothing.

I love the food hall! I love the patisseries and they are always so delicious! However, I bought 5 desserts and after I got home, about 2 hours later, only 4 were in the box. Quite annoying considering they are quite expensive, despite the missing item was the cheapest. For a high end department store you expect better and it wasn't even busy. Next time I will be more attentive and check my bag before leaving but that shouldn't be my job!

I totally stopped shopping in Selfridges, simply because The customer services from their Staff had dropped so dramatically over the years. Their staff don’t seem to care for their customers and don’t seem to have the time or the knowledge as they use to. So I said to myself, I’m never going back. But then i wanted to buy a fragrance from BDK so I thought I will risk it. To my complete surprise as soon as i got to the fragrance counter I was served by a member of staff called Jonathan. What a complete star he was. He wasn’t only attentive he was funny. He had great product knowledge. Gave Customer service that I haven’t seen in years I couldn’t praise him enough, I could literally go on and on about how wonderful his service was it was literally what you would expect from a high-end store that you never get from any other Selfridges staff totally change my mind about shopping in Selfridge’s. if this is the way there Staffing is going then I will be back shopping as a regularly as I did in the past. Keep up the good work and I hope you treat this guy well because he will be headhunted in a matter of days. You just do not get that kind of service any more. Well done. Jonathan well done Selfridges.

Ahhh! I had the best experience ever. I was coming straight from work and I was looking at so many different make up sections until I stumbled upon Morphe. The lovely Manish was working and he gave me the most caring experience, even as he was still attentive to others and doing 7 things at once! I was looking at a couple of products and he knew exactly what suited me instantly. He also tried a whole routine on my face, which has boosted my confidence with make up much more. By the end of it i bought everything he put on my face. As it was just the best! I was so so happy and fufilled. He made the experience go so smoothly. At the check out I also had an amazing discussion with Sinem, who also took some time to explain some things that i needed. 11 STARS OUT OF 10 for the entire experience! Please, if it’s possible, give these guys a bonus/ raise as they were so enthusiastic the entire time and immensely helpful. (Sorry this took so long as i came in a week ago)

I just had to write a review to compliment Jonathan Ball on the BDK fragrance counter. Fantastic customer service. My son and I visited Selfridges so that he could spend some of his birthday money treating himself to a new fragrance. Jonathan took the time to describe various fragrances with my fragrance obsessed son. Wonderful customer service. Thanks for your help Jonathan.