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Urban Outfitters

Neighbourhood: Earls Court
Sponsored by:
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Address: Kensington High St., London, England
10:00 - 21:00
Open now
See all hours
Sun 11:00 - 19:00
Mon - Sat 10:00 - 21:00

TripAdvisor Reviewer Highlights

Read all 40 reviews
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Don't shop at Urban Outfitters online !!!!!

My ordered was cancelled by Urban Outfitters without any reason, and I didn't get my money back. It was more than a month that I have communicated with them, but the account team... read more

Reviewed 2 March 2017
Milk M
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40 Reviews from our TripAdvisor Community

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Showing 33: English reviews
1 review
Reviewed 2 March 2017

My ordered was cancelled by Urban Outfitters without any reason, and I didn't get my money back. It was more than a month that I have communicated with them, but the account team can't solve the problem, and they started to ignored my e-mail (I cannot call because English is not my first language so they might not get what... More 

Thank Milk M
1 review
Reviewed 28 February 2017

This was my first time ordering from Urban outfitters and my last. I received my order and sent it back requesting a smaller size.I never received my order back so eventually I called to check on it and found out it was cancelled. They didn't have the size I requested so instead of communicating that to me and asking how... More 

Thank Natasha H
Level Contributor
19 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
Reviewed 28 November 2016

I spent 2 days trying to place an order - everything on the website was supposedly out of stock - even the oddest sizes and products labelled "new in". Then the site constantly forgets my password so have to request a new one each time (4 times now). No telephone number and when I tried to send a help request... More 

Thank Bob S
London, United Kingdom
Level Contributor
60 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
Reviewed 6 November 2016 via mobile

Urban outfitters Oxford street - the one near Bond Street- whilst picking up a gift - queue to pay over 10 people queuing - 1 person serving- very slowly. Midday on a Saturday !!! For example the one person on the tills spending ages on a non working Walkie talkie Not trying to get extra staff to serve but something... More 

1 Thank bunny98765
London, United Kingdom
Level Contributor
176 reviews
40 attraction reviews
common_n_attraction_reviews_1bd8 62 helpful votes
Reviewed 19 September 2016 via mobile

I ordered two big orders and they messed both up. One thy delivered half a dress and the other they sent a completely different order. When I called up to complain no one cared or helped me. I was spending a lot of money. They also refused to deliver on order because of my credit card that I had already... More 

Thank brittany s
1 review
Reviewed 14 September 2016

First and last time using Urban Outfitter's online service. I'm a UK resident but at the time I was ordering I was abroad. So I go to order a jacket that was in the sale and it was at a very good price and I had been following it for a long time. Every time I ordered, I received an... More 

Thank Molly W
1 review
Reviewed 5 September 2016

Paid 36 £ for underwear that should have costed 20 £ because of an error made by the cassier. When i noticed it at home when I looked at the receipt, I contacted them right away but they didn't want to help me.

Thank Svante B
Surrey, United Kingdom
1 review
Reviewed 8 August 2016 via mobile

I have never written a review on anything however I feel so annoyed that I have to. I made a online order in a bit of a rush. I made the order and upon receiving the receipt on email realise it going to a wrong address (my fault, I accept) I call urban outfitter to have some guy keep quoting... More 

Thank JD4922
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 2 August 2016 via mobile

Email customer services to ask if I could return 2 items for my daughter 2days late explains that our family has been going through a difficult time and it was an oversight on my behalf that the parcel was late. They replied saying I could not return them because it was late return . Company policy so I email them... More 

Thank airlings
Level Contributor
86 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 46 helpful votes
Reviewed 1 August 2016 via mobile

Ordered an item in-store for home delivery in time for a holiday a week away. Ordered Friday, assured "next day delivery" by Tues at the latest. Received email Sat advising 4-5 day delivery, so called to confirm everything was OK with the order and that it would definitely arrive by Tues. Was told everything was fine and to wait. Tues,... More 

Thank ShionaMac

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