We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Laura Ashley

W1 256 Regent Street, London W1B 3AF, England
+44 20 7437 9760
Website
Save
Review Highlights
I purchased furniture

This is the second time I have purchased furniture from the same range. Each time some of the items... read more

Reviewed 2 weeks ago
Mrs_G_10101
,
Watford, United Kingdom
DESIGN SERVICE - NOT WORTH THE £100

Booked design service on advise of LA in Amersham. Booked a specific person by name, on... read more

Reviewed 20 March 2017
JJJar
,
London, United Kingdom
Read all 59 reviews
Sponsored by:
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
Neighbourhoods
Neighbourhoods
Overview
  • Excellent1%
  • Very good1%
  • Average3%
  • Poor3%
  • Terrible92%
2 weeks ago
“I purchased furniture”
10 Mar 2017
“Terrible mattress ”
LOCATION
W1 256 Regent Street, London W1B 3AF, England
Soho
CONTACT
Website
+44 20 7437 9760
Write a Review
Reviews (59)
Traveller rating
Traveller type
Time of year
Language

1 - 10 of 56 reviews

Reviewed 2 weeks ago

This is the second time I have purchased furniture from the same range. Each time some of the items that have been delivered are damaged. Getting a replacement is a nightmare!

Thank Mrs_G_10101
Reviewed 20 March 2017

Booked design service on advise of LA in Amersham. Booked a specific person by name, on recommendation of LA in Amersham. She turned up nearly 2 hours late, consequently the time I had allocated to this ran into family arriving for visit. The design ended...More

1  Thank JJJar
Reviewed 10 March 2017 via mobile

Purchased bed from Laura Ashley mattress so bad could feel springs on top and wire all around bed Laura Ashley see a Fira inspector who said in his report it met the mattresses requirements but when asked would he sleep on it he said no....More

Thank Ell1963
Reviewed 8 March 2017

I would have scored zero if this was possible. I purchased a lamp last week in my local store and made a special trip to another store to source a suitable lamp shade. When I arrived home with the shade, it slipped right over the...More

1  Thank an0n777
Reviewed 7 March 2017

I bought four cushions just over a year ago. They have split at the seams and have tears in the fabric. When I contacted customer services, they simply said that the law wa that they didn't have to replace anything over a year old, even...More

Thank Andrew B
Reviewed 4 February 2017

I visited this store yesterday between 11.30 and 12. I looked at some of the racks then picked up a dress went into changing room , tried it on, checked my shopping list, came out changing room, put it back on the rack. No one...More

1  Thank hml516
Reviewed 3 February 2017

If I couldhave given a zero score I would have. After parting with £3,500 of hard earnt cash for 2 x Gloucester sofas I was horrified when after 3 months the seat pads looked completely knackered! I called customer service, please don't be fooled by...More

1  Thank Jooie
Reviewed 3 December 2016

I've seen a bad review of the farringdon bed from Laura Ashley. I would agree totally. It was terrible. The reviewer said their bed was noisy. yep. also the middle leg was rubbish. It tended to grip to the wooden floor so didn't move with...More

1  Thank stuart087
Reviewed 22 October 2016 via mobile

I have always perceived Laura Ashley as an brand that represented good quality & excellent customer service. I have been proved wrong on both counts. We recently bought our first home and refurbished the kitchen. Our finishing touch was Laura Ashley wicker floor tiles purchased...More

3  Thank Nicola L
Reviewed 20 October 2016

We bought a duvet cover and pillow cases and after one wash the duvet cover had a big tear on the seams . Customer service would not accept detailed photographic evidence and insisted that they would do nothing until we sent it to them for...More

4  Thank Ann S
Nearby
Soho
The go-to district for a good time in London, Soho
hosts a wealth of world-class theatres and a
compelling lineup of cafes, restaurants, pubs, bars,
and clubs. At Soho's core is London's original Red
Light District and the epicenter of the LGBT scene –
and thus the city's hottest nightlife. For shopping
enthusiasts, Soho is not only the home of London's
greatest concentration of boutique shops, but also the
...More
Sponsored by:
Nearby Restaurants
Bar Remo
792 reviews
.05 km away
Five Guys
443 reviews
.09 km away
The Argyll Arms
417 reviews
.06 km away
Aqua Nueva
410 reviews
.08 km away
Nearby Attractions
Oxford Street
3,855 reviews
.06 km away
London Palladium
1,277 reviews
.04 km away
West End
218 reviews
.16 km away
St. George's Church
15 reviews
.14 km away
Questions & Answers
Get quick answers from Laura Ashley staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Submit