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Butler & Wilson

Neighbourhood:
Mayfair
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Address: 20 S. Molton St., W1, London, England
Phone Number: +44 20 7409 2955
Website
Today
10:00 - 18:00
Open now
See all hours
Hours:
Sun 12:00 - 18:00
Mon - Wed 10:00 - 18:00
Thu 10:00 - 19:00
Fri - Sat 10:00 - 18:00
Description:

Jewelry shop.

TripAdvisor Reviewer Highlights

Read all 12 reviews
Visitor rating
  • 4
    Excellent
  • 1
    Very good
  • 1
    Average
  • 2
    Poor
  • 3
    Terrible
disappointing

We went specifically to visit this shop having made several purchases via qvc on the TV it was not what we expected don't really know what we hoped to find but having been it was... read more

3 of 5 bubblesReviewed 18 May 2016
Copperpot2016
,
Scunthorpe, United Kingdom
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12 Reviews from our TripAdvisor Community

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Showing 11: English reviews
Scunthorpe, United Kingdom
Level Contributor
29 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 18 May 2016

We went specifically to visit this shop having made several purchases via qvc on the TV it was not what we expected don't really know what we hoped to find but having been it was certainly not what Simon Wilson described staff were inattentive as if we were not supposed to be there and when we asked to see an... More 

Helpful?
3 Thank Copperpot2016
London, United Kingdom
Level Contributor
31 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed 16 February 2016

How I loved going to Butler&Wilson's fulham road shop in the nineties ! The staff was friendly, helpful, the quality and design faultless and I still own very many pieces that I enjoy wearing . For Valentine this year, my very kind husband gave me two items from their new collection and bought one of the necklaces on sale. The... More 

Helpful?
3 Thank sandrine b
West Yorkshire, United Kingdom
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 18 August 2015

I had my butler and Wilson eye brooch repaired. When it was returned the brooch was damaged. When I phoned the repairs department Maia/Seema. I was told to return it at my cost and IF THEY DEEMED it damaged they would make good. Whatever happened to the customer is always right? They were off handed and made me feel that... More 

Helpful?
3 Thank Lisa M
South Staffs
Level Contributor
75 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 19 March 2015

I had the opportunity to call in briefly to have a look around this branch of the store in the Fulham Road. It was a very pleasant experience and I treated myself to one of their iconic bracelets. The shop itself was beautifully presented and most of their goods were from the Couture collection. I was not disappointed.....

Helpful?
1 Thank Mandarah
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 November 2014 via mobile

I am a big fan of Butler & Wilson, I usually order offline but my friend wanted to visit the shop whilst in London.....I was not going to complain as I love all thing Butler&Wilson! The shop was easy to find and the staff were lovely. The male assistant did make me feel a little uneasy at some points in... More 

Helpful?
1 Thank Stacey J
Quito, Ecuador
Level Contributor
12 reviews
common_n_attraction_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 13 November 2013

Bought a pair of cufflinks from these people. Broke the third time I wore them- just snapped clean in half. I wrote to them asking for a replacement and was told not without a receipt. Who keeps a receipt for cufflinks? And who expects cufflinks to break anyway. Never again. And the customer service was very unfriendly, both on purchase... More 

Helpful?
6 Thank kin d
Billinge, England, United Kingdom
Level Contributor
4 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 9 September 2013

Also took a long time to find the shop as others did. I love butler and Wilson so I was very excited to visit the shop whilst I was in London! The shop was lovely full of all the amazing Jewellery the staff was another story I found them very snobby also the assistant (man) was following me and my... More 

Helpful?
8 Thank Rebecca D
manchester
Level Contributor
78 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 59 helpful votes
2 of 5 bubbles Reviewed 20 August 2013

On a recent visit to London it took hours to find this shop, even other shops IN THE SAME STREET shrugged their shoulders as to where it was; I love Butler and Wilson in particular their tops but was very dissapointed in this shop (Sth Moulton Street). They only had 6 tops and every one was size small.....when I said... More 

Helpful?
5 Thank catsandkittens
Waterlooville, United Kingdom
Level Contributor
156 reviews
58 attraction reviews
common_n_attraction_reviews_1bd8 126 helpful votes
5 of 5 bubbles Reviewed 6 May 2013 via mobile

I have been a long standing fan of Butler & Wilson for many years and their jewellery first caught my eye on QVC. I have about 20 pieces altogether and my collection will continue to grow. This particular shop is nestled away, but once you arrive, it is a small but perfectly merchandised Aladdin's cave of sparkles, twinkles, glistens and... More 

Helpful?
Thank SquidgyPidgy
Wrexham, United Kingdom
Level Contributor
35 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 31 August 2012

You just have to make your way to South Molton Street and Butler and Wilson, everything is well laid out, easy to access and the prices are easily visible. Everyone there was so friendly and helpful, nothing was too much trouble, whether you are making a purchase or not. Well done, a fab experience.

Helpful?
Thank chocnshop

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Staying in Mayfair

Neighbourhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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