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The Chocolate House

12 High Street, Dunster, Exmoor National Park TA24 6SG, England
+44 1643 821311
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Review Highlights
not welcoming

Visited with a few friends. Two of our orders when they came were wrong, waitress tried to argue we... read more

Reviewed 2 weeks ago
Badgerish
Not child friendly

Visited today, myself and a friend and 6 children between us,decided to stop here for a cup of tea... read more

Reviewed 4 weeks ago
rachel t
,
Ilminster, United Kingdom
via mobile
Read all 35 reviews
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The Chocolate House in Dunster is the home of Nutcombe Chocolates of Minehead. Come and visit us to buy handmade chocolates and a range of interesting gifts. Our cosy cafe is the idea place to indulge yourself with hot chocolates, teas, coffees and cold drinks and ice creams, not to mention home made cakes!
  • Excellent71%
  • Very good11%
  • Average2%
  • Poor11%
  • Terrible5%
Travellers talk about
LOCATION
12 High Street, Dunster, Exmoor National Park TA24 6SG, England
CONTACT
Website
+44 1643 821311
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Reviews (35)
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1 - 10 of 34 reviews

Reviewed 2 weeks ago

Visited with a few friends. Two of our orders when they came were wrong, waitress tried to argue we were mistaken! Quite unpleasant to us about it. When we paid the other woman was very abrupt and then expected us to leave a tip. The...More

Thank Badgerish
Reviewed 4 weeks ago via mobile

Visited today, myself and a friend and 6 children between us,decided to stop here for a cup of tea and ice cream for the kids. The lady serving was very rude and made us feel very unwelcome, she stood over us and watched us the...More

Thank rachel t
Chocowild, Owner at The Chocolate House, responded to this reviewResponded 2 weeks ago

Dear Rachel, I am sorry you had an uncomfortable experience at The Chocolate House. We take on extra staff during the busy summer months and your review has resulted in termination of employment. We are a child friendly shop. After all we sell chocolate and...More

Reviewed 9 August 2017

Popped in to have a look around. It is a shop selling chocolate and local products but also has a small seating area where it serves tea coffee cake etc. Although we did not eat from what we could see on the plates of those...More

Thank Joann K
Chocowild, Owner at The Chocolate House, responded to this reviewResponded 2 weeks ago

Thank you for popping in. Perhaps next time you will have the time to stop or shop and taste the wares.

Reviewed 17 July 2017

We choose eight pieces of their scrumptious chocolate. After munching our way through them we've concluded it's the best chocolate in Somerset.

1  Thank Copywritingcraftsman
Reviewed 19 March 2017

Extremely disappointed , not acknowledged on arrival. Paid £5 for a large leaky pot of tea which was effectively a pot of hot water. Wished I had spoken up at the time but will definitely not be returning.More

Thank Deborah H
Chocowild, Owner at The Chocolate House, responded to this reviewResponded 2 weeks ago

Dear Deborah, I am the owner of the Chocolate House. Please try The Chocolate House again. I will refund your money and treat you to drinks for two on the house. Our policy is to heat the tea cups and pot, provide a generous portion...More

Reviewed 23 December 2016 via mobile

We decided to call in for a hot chocolate . Which was delicious and didn't disappoint ! The shop is quite small and it's a general gift shop as well as selling gorgeous looking chocolates .The cafe area is very small .The lady who served...More

1  Thank Sally S
Reviewed 22 October 2016 via mobile

We had intended to stop in the cafe but maybe it was because there was nobody in there but we didn't feel very welcome so had a quick look around the shop and left. It was quite expensive so we didn't buy anything.

Thank daydreamer135
Wendelinn W, Owner at The Chocolate House, responded to this reviewResponded 25 October 2016

I am sorry you did not feel welcome or find what you were looking for at the Chocolate House. I trust another shop in the village suited you better.

Reviewed 12 September 2016

Popped in for a look around and was impressed by the array of chocolate on display and the chocolate fountain with skewers of fresh fruit and marshmallows to chose from. A tempting little cafe at the back of the shop so decided to stop for...More

Thank WhereU2
Wendelinn W, Owner at The Chocolate House, responded to this reviewResponded 25 October 2016

Thank you for your review. You highlighted exactly what we do - good coffee and handmade chocolates with assorted trimmings.

Reviewed 20 August 2016 via mobile

After reading about the chocolate house I had high hopes for it, we braved a huge downpour and I have to say it wasn't worth it. The 2 staff members I spoke to hadn't a clue which chocolate was which, half the selection was unavailable...More

Thank Anna L
Wendelinn W, Owner at The Chocolate House, responded to this reviewResponded 25 October 2016

I am sorry you were disappointed. Part of the problem was a trip to The Chocolate House in the heat of the summer - despite the pouring rain, which I promise had nothing to do with me. The staff you spoke to were brand new...More

Reviewed 11 November 2015 via mobile

Took two 13 year old in for a coffee and snack and watched the 2 ladies spoil them rotten, the kids had hot chocolate with whipped cream that came with marsh mallows and chocolate buttons, all had sandwiches to order that came with complimentary tossed...More

1  Thank Themightyelf
Wendelinn W, Owner at The Chocolate House, responded to this reviewResponded 25 October 2016

Thank you for your review. I remember the occasion. It is easy to serve customers who appreciate what you have to offer. The girls were delightful and you are welcome back any time!

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