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Address: Stoke-on-Trent Railway Station Station Road, Stoke-on-Trent ST4 2AA, England
Phone Number:
+44 845 748 4950
Website

TripAdvisor Reviewer Highlights

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    Terrible
Rail trips

Brilliant Rail Station with great links to Manchester, Crewe, Derby, Stafford and direct too London. You can get a train too link any station to get you anywhere in the UK and... read more

Reviewed 30 June 2016
callingconcepts
,
Newcastle-under-Lyme, United Kingdom
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154 Reviews from our TripAdvisor Community

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Showing 149: English reviews
Manchester, United Kingdom
Level Contributor
282 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 230 helpful votes
Reviewed 13 July 2016 via mobile

Not much there apart from a coffee shop and a vending machine but the staff were helpful. Good customer service and a good bus service from outside the station.

Helpful?
Thank Panda7478
Newcastle-under-Lyme, United Kingdom
Level Contributor
41 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed 30 June 2016

Brilliant Rail Station with great links to Manchester, Crewe, Derby, Stafford and direct too London. You can get a train too link any station to get you anywhere in the UK and fantastic taxi rank attached.

Helpful?
Thank callingconcepts
Stoke-on-Trent, United Kingdom
Level Contributor
47 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
Reviewed 30 June 2016

Easy to navigate and staff are more than happy to answer any questions, or to help you find out what platform you need.

Helpful?
1 Thank Riley1993
Level Contributor
41 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
Reviewed 29 June 2016 via mobile

Very dated station Polite staff lots of trains run to Manchester regular so cannot complain there is a cafe and a lift to the far platform for wheelchairs or if struggle on stairs

Helpful?
Thank Rachael t
Manchester, United Kingdom
Level Contributor
101 reviews
49 attraction reviews
common_n_attraction_reviews_1bd8 78 helpful votes
Reviewed 29 June 2016 via mobile

Average amount of stuff on sale. Not enough fresh produce available though. More fruit would be good! Sockets to charge phone would also be great!

Helpful?
1 Thank Jonathon M
1 review
Reviewed 26 June 2016

Rude, unhelpful and ignorant staff at the newly installed ticket barriers who can't be bothered to open them when your tickets, purchased only an hour earlier, don't work...Get your act together Virgin trains as this is a poor customer service experience!

Helpful?
Thank Antzela M
Stoke-on-Trent, United Kingdom
Level Contributor
30 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
Reviewed 16 June 2016

The station itself is very old fashioned. The coffee shop is expensive and dirty and the toilets are smelly. Staff are not approachable. I hate using this station and prefer to use National Express.

Helpful?
Thank Danny D
Kazan, Tatarstan, Russia
Level Contributor
22 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
Reviewed 13 June 2016

There are wonderful signs and symbols in order to understand everything! To get to the route number two, it is necessary to go down in transition or by lift to the transitional bridge. I did not notice right away, where it is located, I went in search of me and immediately went on duty at the station and explained everything!... More 

Helpful?
Thank Oleg P
Stoke-on-Trent, United Kingdom
Level Contributor
15 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 9 June 2016

Very easy to find your way around the station. Nice little cafe which offer a wide range of drinks and snacks. Walking distance from the City Centre (Hanley), and a few hundred yards away from Stoke-on-Trent Sixth Form and Staffordshire University. Good location.

Helpful?
Thank gr4nto5
Level Contributor
14 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 20 May 2016

This station has been refurbished a few years ago and is now much more useable than before. However, its real strength is the fantastic and helpful staff. I have travelled to many stations and experienced some issues, but never found staff so willing to go the extra mile and help you out. As far as the parking is concerned, this... More 

Helpful?
Thank soajas

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Stoke-on-Trent Railway Station and other visitors
5 questions
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Surrey

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Questions? Get answers from Stoke-on-Trent Railway Station staff and past visitors.
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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?