We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Bannatyne Health Club & Spa - Bury St Edmunds

Horringer Road | Horringer Court, Bury St Edmunds IP29 5PH, England
+44 1284 705550
Website
Save
Review Highlights
Terrible customer service

we have stayed here a number of times over the years In March I tried to book a break as a... read more

Reviewed 4 days ago
Dave S
,
London, United Kingdom
Spa Day

Just returned from a spa day at Clarice House. Had a lovely day, great facilities, nice therapists... read more

Reviewed 1 week ago
LAP1991
,
Norwich, United Kingdom
via mobile
Read all 261 reviews
Sponsored by:
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
Overview
  • Excellent27%
  • Very good24%
  • Average19%
  • Poor16%
  • Terrible14%
Travellers talk about
“relaxation room” (23 reviews)
“steam room” (17 reviews)
“scalp massage” (6 reviews)
LOCATION
Horringer Road | Horringer Court, Bury St Edmunds IP29 5PH, England
CONTACT
Website
+44 1284 705550
Write a Review
Reviews (261)
Traveller rating
Traveller type
Time of year
Language

1 - 10 of 261 reviews

Reviewed 4 days ago

we have stayed here a number of times over the years In March I tried to book a break as a surprise birthday present for my wife. .. I tried for days to get through on the telephone but no one picks up the phone...More

Thank Dave S
Reviewed 1 week ago via mobile

Just returned from a spa day at Clarice House. Had a lovely day, great facilities, nice therapists and generally friendly staff all round. Catered well for dietary requirements. Only negative was I thought that the towel/robe bags were very expensive!

Thank LAP1991
Reviewed 2 weeks ago via mobile

Went on a Spa Day here with my fiancée and there was defiantly good and bad points about his place. My biggest complaint would have to be the Treatment, we had paid for a half hour back, shoulder and neck massage, however the 2 girls...More

Thank Helen92b
Reviewed 4 weeks ago via mobile

I came here for the day and the treatments were nice ... very short but nice ... the food on the other hand was not that great and the platters you get with the packages are small and nothing special. The relaxation room is lovely...More

Thank katherinealderton88
Daryl J, General Manager at Bannatyne Health Club & Spa - Bury St Edmunds, responded to this reviewResponded 3 weeks ago

Dear Guest We are sorry you were not satisfied with the platters - we will take your feedback on board. I agree with you the relaxation room is so calming Thanks Daryl

Reviewed 4 September 2017

A friend and I came here for a catch up, itis conveniently located and the deal was very reasonable, including a 55 minute massage and a one course lunch. The things I liked include the lunch, I had fish and chips, was very tasty and...More

Thank Jeanette S
Daryl J, General Manager at Bannatyne Health Club & Spa - Bury St Edmunds, responded to this reviewResponded 5 September 2017

Dear Jeanette Many thanks for taking the time to review, we have some exciting developments planned and included in these is more relaxation areas, thank you for mentioning Kate she will; be over the moon. We will see you again soon Thanks Daryl

Reviewed 3 September 2017

I booked a spa day and afternoon tea through buyagift.com. All very nice - when i booked i stated i had a nut allergy, when i arrived i stated i had a nut allergy, when i arrived at the restaurant i stated i had a...More

Thank lovelife95
Daryl J, General Manager at Bannatyne Health Club & Spa - Bury St Edmunds, responded to this reviewResponded 5 September 2017

Dear Guest I do apologise for the time and please contact me direct on bannatyne.co.uk/contact/feedback/#feedbackform Many thanks Daryl

Reviewed 25 August 2017 via mobile

Although I have given it only a 3* rating, I would like to give the staff working on 24th August during the afternoon a 5* rating. The treatment package was value for money, the staff helpful, skilled and kind (Lucy G, Sammie P, Sophy P,...More

Thank nurjehan2017
Daryl J, General Manager at Bannatyne Health Club & Spa - Bury St Edmunds, responded to this reviewResponded 5 September 2017

Dear Guest Im so pleased to receive your review of the team and the treatment package. We take your feedback on board and will look to improve in the areas you have mentioned Thanks and we hope to see you soon Daryl

Reviewed 8 August 2017 via mobile

Lovely chilled out day, bought the new spa bags... flip flops a bit on the small size. Rectified by GM Daryl, who also filled us in on the improvements to come.. - I'm so looking forward to them excited for what Clarice House will become....More

Thank kazzy8
Daryl J, General Manager at Bannatyne Health Club & Spa - Bury St Edmunds, responded to this reviewResponded 23 August 2017

Dear Guest Im so pleased you had a great day - and the flip flops fit eventually !! All the team will be over the moon to read your comments, we will see you again very soon Daryl

Reviewed 2 August 2017 via mobile

Booked this as a treat for my other half has he'd never been to a spa. From the moment we got there the service from the staff was attentive and welcoming...we were asked to go through to the dining room for our lunch which was...More

Thank charlstar
Daryl J, General Manager at Bannatyne Health Club & Spa - Bury St Edmunds, responded to this reviewResponded 3 August 2017

Dear Guest What a lovely review and makes me very proud, thank you for mentioning Kirstie and Maude by name they will be over the moon. We hope to see you again very soon Thanks Daryl

Reviewed 1 August 2017

Second visit here but what a difference 18 months makes. I had been looking forward to my second visit since in the meantime the facility had been taken over by Duncan Bannatyne and I was curious as to what changes he may have made. On...More

Thank SueJ744
Daryl J, General Manager at Bannatyne Health Club & Spa - Bury St Edmunds, responded to this reviewResponded 3 August 2017

Dear Guest We are currently investing in the dining room furniture, and im sorry for the confusion with the robe hire and pleased that the receptionist resolved this quickly for you. Im disappointed to hear that the chicken was dry, i will pass this onto...More

Nearby
Sponsored by:
Nearby Restaurants
The Beehive
43 reviews
1.79 km away
The Restaurant @ Clarice House - Bury St Edmunds
119 reviews
.01 km away
The Six Bells Horringer
10 reviews
1.78 km away
The LP
224 reviews
1.96 km away
Nearby Attractions
Greene King Brewery
574 reviews
2.01 km away
Abbeygate Cinema
323 reviews
2.05 km away
Theatre Royal, Bury St. Edmunds
239 reviews
2.00 km away
Adnams 'Make Your Own Gin' Experience - Bury St Edmunds
67 reviews
2.13 km away
Ask a question
Questions & Answers
chloe w
11 June 2017|
AnswerShow all 2 answers
Response from Daryl J | Property representative |
Hi Chloe, Im sorry i dont know of the team member you are referring too. When did you have appointments with us and what was the booking name please? Ill see if i can find out that way. Thanks Daryl
0
Votes
Charlotte M
5 February 2017|
AnswerShow all 2 answers
Response from Jenna Y | Reviewed this property |
I would only recommend an hour maybe two at the most for the pool and spa area!
1
Vote