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Bannatyne Health Club & Spa Wildmoor

Alcester Road, Stratford-upon-Avon CV37 9RJ, England
+44 1789 299666
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Review Highlights
appalling customer service

please all customers be aware that you will be charge the full price of a treatment if by any... read more

Reviewed 4 weeks ago
lucyesb2018
,
Stratford-upon-Avon, United Kingdom
18th Birthday spa day in May

Bought my daughter along for her 18th Birthday and my older daughter. I've been going to wildmoor... read more

Reviewed May 30, 2018
Jo K
,
Worcester, United Kingdom
via mobile
Read all 217 reviews
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Overview
  • Excellent55%
  • Very good22%
  • Average8%
  • Poor6%
  • Terrible9%
Travellers talk about
“steam room” (25 reviews)
“rasul treatment” (10 reviews)
“spa days” (11 reviews)
LOCATION
Alcester Road, Stratford-upon-Avon CV37 9RJ, England
CONTACT
Website
+44 1789 299666
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Write a ReviewReviews (217)
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All reviews
"steam room"
in 25 reviews
"rasul treatment"
in 10 reviews
"spa days"
in 11 reviews
"relaxation room"
in 9 reviews
"hot stone massage"
in 6 reviews
"spa staff"
in 6 reviews
"lovely relaxing day"
in 6 reviews
"salt scrub"
in 3 reviews
"my mum"
in 14 reviews
"aqua aerobics"
in 4 reviews
"spa area"
in 6 reviews
"excellent spa"
in 5 reviews
"birthday treat"
in 10 reviews
"body massage"
in 3 reviews
"dressing gowns"
in 3 reviews
"staff were friendly"
in 10 reviews
"minute treatment"
in 3 reviews
Filter

1 - 10 of 216 reviews

Reviewed 4 weeks ago

please all customers be aware that you will be charge the full price of a treatment if by any circumstances you are unable to make the appointment. If its personal or life threatening you have to provide a good enough reason to be excused from...More

6  Thank lucyesb2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 30, 2018 via mobile

Bought my daughter along for her 18th Birthday and my older daughter. I've been going to wildmoor since it opened (that was a long time ago). The new locker system is good and I think spa seems spotlessly clean. But I find it confusing what's...More

1  Thank Jo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 28, 2018

I have been to this spa quite a few times. The experienced member of staff on the front desk offered an excellent customer service experience when I visited last Thursday and had a minor issue. My deep tissue massage and facial with Chelsea left me...More

1  Thank amdramhwife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BannatyneWildmoor, Spa Manager at Bannatyne Health Club & Spa Wildmoor, responded to this reviewResponded April 30, 2018

Dear amdramhwife, Thank you for taking the time to review Bannatyne Spa Wildmoor. It is wonderful to hear that you had a relaxing and enjoyable day with us. I have passed on your compliments to the team and they were delighted. To keep up to...More

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Reviewed April 25, 2018

I have visited Wildmoor a lot and this is the 2nd visit since it has been Bannatyne. We received the same friendly warm welcome, great facilities and amazing food as always ! I went to celebrate my birthday and had a lovely day. Very relaxing...More

Thank melgoolding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BannatyneWildmoor, Spa Manager at Bannatyne Health Club & Spa Wildmoor, responded to this reviewResponded April 26, 2018

Dear Melgoolding Thank you for taking the time to review Bannatyne Spa Wildmoor. It is wonderful to hear that you had a relaxing and enjoyable day with us. I have passed on your compliments to the team and they were delighted. To keep up to...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 6, 2018 via mobile

Gorgeous spa which has been nicely done, however there was an aqua aerobics class on when we walked in. There was also a non-refundable £6 cost per person to borrow a towel and robe which we were not told about beforehand. This really put a...More

Thank Marthads1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BannatyneWildmoor, Manager at Bannatyne Health Club & Spa Wildmoor, responded to this reviewResponded April 7, 2018

Dear Marthads1 Thank you for taking the time to review Bannatyne Spa Wildmoor. It is wonderful to hear your opinion on our Spa and facilities. The Aqua aerobics class is hugely popular with our members, I do appreciate it can be slightly disruptive if you...More

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Reviewed March 25, 2018 via mobile

Recently visited for a rasul spa day brought as a gift for me for christmas. We received a very warm welcome on arrival with a complimentary drink and tour of the spa facilities. We were provided with robes and were told to wait to be...More

1  Thank sean_aka_sean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spa W, Assistant Spa Manager at Bannatyne Health Club & Spa Wildmoor, responded to this reviewResponded April 3, 2018

Thank you for taking the time to review Bannatyne Spa Wildmoor. It is wonderful to hear that you had a relaxing and enjoyable day with us. We're glad you enjoyed your Rasul experience, you can bolt this treatment to any spa day package from £45....More

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Reviewed March 22, 2018

I read Valencia 1964's review below and can say that my own experience, regarding a 3-month membership I paid for last summer for my student son, ended in a very similar experience to the one she describes. The staff there will say anything to you...More

2  Thank 956diana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM W, General Manager at Bannatyne Health Club & Spa Wildmoor, responded to this reviewResponded April 5, 2018

Dear 956diana Thank you for taking the time to review Bannatyne Spa Wildmoor. It would appear that your issue is regarding membership and not the Spa. You are correct in stating that Bannatyne purchased The Wildmoor in November 2017. If you wish to discuss your...More

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Reviewed March 19, 2018

Not sure why there are negatives reviews after the change-over to Bannatyne, but we had a great time at the spa. I have been about 3 times previously, but this time service was as good if not better than it was before. Had an afternoon...More

Thank jumpinjac24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spa W, Assistant Spa Manager at Bannatyne Health Club & Spa Wildmoor, responded to this reviewResponded April 3, 2018

Thank you for taking the time to review Bannatyne Spa Wildmoor. It is wonderful to hear that you had a relaxing and enjoyable day with us. I will pass your compliments to the Chef. To keep up to date on our latest Spa Days and...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 13, 2018

I wrote a glowing review of the Wildmoor Spa some years ago. I was a member of the Spa for over 5 years. I have recently cancelled my membership due to continual bad management and awful customer service both at the Spa and from Bannatyn...More

5  Thank Valencia1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 12, 2018 via mobile

I visited wildmoor on saturday 10th March with my mother. It was a Christmas gift for us. From the moment we arrived we was approached by very kind staff that told us to take a seat and fill in a form ready for the therapists....More

Thank mrsk06052007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BannatyneWildmoor, Assistant Spa Manager at Bannatyne Health Club & Spa Wildmoor, responded to this reviewResponded April 3, 2018

Thank you for taking the time to review Bannatyne Spa Wildmoor. It is wonderful to hear that you had a relaxing and enjoyable day with us. I have passed on your compliments to the team and the Chef. To keep up to date on our...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Lynette131313
June 19, 2016|
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